Business ProfileforVolvo Cars Winston Salem

On September 4, 2023, my **** ***** *** was taken in to the service department at the dealership for an oil change.At the time of drop off, the convertible top was catching when closing, so I asked that this be looked at as well.I was informed that there would be a $555 diagnostic fee to do so, which I agreed to.Shortly after dropping the car off, I was told that the rear headliner needed to be replaced and I agreed to having the repair completed.After two days, I had still not heard back from the service department, so I attempted to contact my service representative Vanessa. She was unavailable at the time, but I was informed that my car was ready to be picked up.I hadn't tried using the convertible top until Saturday, September 16 and upon trying to close the top, the same issue occurred and it caught when closing.This is when I noticed that electrical tape was placed on the very back panels of the headliner and the right rear tape had actually broken apart when the top was put back up.I contacted Volvo on Monday, September 18 to let them know what had happened to the top, my concern about the electrical tape, and that the top had not been properly repaired. I was subsequently given an appointment for the following Tuesday (9/26) for an inspection of what was going on. I took the car in late afternoon on 9/25 and was informed that I would need to pay an additional $555 diagnostic fee for the same issue the car was in the shop for initially. This was unfair as the car was not properly repaired to begin with. After a long period of time not hearing back from the dealership, I was told that I would need to pay another diagnostic fee and was accused of placing the electrical tape on the top myself before bringing it back to the dealership for the additional service appointment. I spoke with service managers Ralph and Les who were adamant that I was being dishonest by taping the top even though it was never repaired properly to begin with. Top is still not repaired.