Business ProfileforCastlery, Inc.

Date of transaction: December 30, 2023 I bought a sectional sofa, a carpet and sheets from Castlery. The sofa was estimated to be delivered between March *****. Around March 12, I reached out to the company asking for the status of the order, and they told me it would be delayed by another week than estimated. It got scheduled for delivery on March 24- a day which I took off from work for the delivery.The delivery company delivered just one piece of the sofa. I asked where the rest of it was from the company, and they told me they didn't know. The day after, they told me the rest of the sofa order was cancelled as it was not in stock. I asked why in the past three months, this wasn't discovered until one part of it was delivered.I have reached out to this company every day asking for a refund. They still haven't given me one. I asked for store credit to make up for the inconvenience they've given me. They didn't give me one.Every day I contact support, and they are very unhelpful and keep telling me to wait ***** hours fora. response on my request for support. I don't get any updates, until I reach out to them asking for an update. And the updates are usually that they can't do anything about it.I've been under so much stress dealing with this as they've taken over $2,500 from me and done nothing to rectify the situation they've put me in. I have not gotten any communication or status report on my refund.