Complaints

This profile includes complaints for Perfact Brow Arch by Threading's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Perfact Brow Arch by Threading

  3224 Silas Creek Pkwy Winston Salem, NC 27103-3009

• 

  Perfact Brow Arch by Threading

  7595 Lasater Rd Clemmons, NC 27012-8431

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/26/25 - 2:15pm I paid the business $75 Henna brows The business has not tried to resolve this issue. I went in to this business to get my eyebrows done and was never given the option of henna with or without ppd checmicals. Bhavi used henna ink that contained the harmful ppd chemical and I had a severe allergic reaction which affected my breathing, there's pus coming from my eyebrows, and my face is completely swollen. I have pictures and doctors notes as proof. I will be getting a lawyer and taking this business to court for negligence and emotional distress if I do not get my money back they will be paying for more than the initial refund amount being requested!

  Business Response

  Date: 09/21/2025

  Dear ******** ******, 
  We received you BBB complaint.  We're sorry you had any *** allergic reaction from *********** at Perfact Brow in *************, **. It's very rare this could happen, as normal process if you made us aware of the Allergic *** Chemical we would better understand to avoid using the *********** products with you.   We understand you had this same service Done with us at Perfact Brow total of two times (first time was 5/27/2025, second time was 8/26/2025) using same product for henna brows. Your previous first time visit 5/27/2025 you also had *********** services, if you had the *** Chemical rection at that time, this could also avoided when you come in the 2nd time getting the same Services for ***********.  We confused why the first visit did not lead to similar allergic rection also.   
  
  Also once you responded to use by Text messages if needed we can post the screenshot of our communication in respond, you had got a response back from us as well and did not avoid any communication back to you, we sorry you had this reaction the Second time and again, you had this same services done 1st time with us on 5/27/2025  and the second time was 8/26/2025 
  
  To better services our customers we will post Signs within the room to letting customer inform us if they have Allergy ahead of time doing any services. Any medical conditions should be disclosed to service provider. 
  
  Normally after a services is completed, we did our part to provide the best services possible and did what Client Requested.  Our store policy is not offer refunds for services already completed, we do provide help fixing any issues with the services for example maybe hairs where left or accuracy of the services quality.    At the time we spoke to you by communication on Phone multiple times and by text message at time it was relaxed and clam conversation and no request for any refund was requested. 

   

  attached is photo from our Point of Sales system reports, showing the two times Mrs. ****** came in for doing the Henna  Brows. 

   

  Customer Answer

  Date: 09/22/2025

   I am rejecting this response because:
  
  It is not my duty to let this business know if I am allergic to the harmful ************. I had no idea that I was allergic to this harmful chemical because the first time I got my eyebrows done I had no reaction nor was I aware of ppd at the time. The only reason I am even aware of this chemical now is because I did my own research on the ink used for henna brows using ****** search after I had the severe allergic reaction. The business should be making customers aware of this harmful chemical and giving them an option to choose whether or not they want to use ink with ppd or not. As long as they promise to have the signs up for future customers so this doesn't happen again to me or anyone else I will let this go. I also think it's wrong that there is a no refund policy but I will be making the public aware and warning others about this business and the dangers of ***. I did not receive an apology or anything only that I should put aquaphor on my eyebrows. This was an awful and traumatizing experience. I am still suffering from the reaction to this day that's how bad it was! I can only hope and pray that going forward they will take precautions so this doesn't happen to anyone in the future. 

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 3rd 2025 I went in for a Brazilian Wax. As I was getting the wax, the waxer asked if I would like the back strip. I said yes, when i went to pay I was charged a $65 Brazilian charge and a $20 Derrire Womens charge. I have gotten Brazilian waxes before at this exact location & have only even been charged $65 total for the service. When I asked about the additional $20 charge I was told yes this now is a separate charge however I was never made aware of this charge before or during the service. I was not made aware when the waxer asked if I want my back side done that it will now be charged as an additional charge. This service charge is not listed on their website either. The Brazilian is listed for $25 but not the Derrire. When asked why I was not informed of the charge the owner said since youve been here before we assumed you knew. We disclose new prices to new customers not current customers. I let her know I was not informed it would be a charge by the waxer & that it is not listed on their list of prices & asked if I could be refunded the $20, not the full ************ said no. To clarify I asked, so because I have been here before, you ASSUMED I knew about a new price even though it is not reflected in your list of *********** was not explained to me? She said yes. I was totally fine with paying the $65 for the Brazilian but at this point I am requesting a full refund for the ordeal. I will not be returning at all.

  Business Response

  Date: 09/21/2025

  Dear *****, We received you BBB Complaint regarding waxing services was on 09/02/2025 .  We're sorry for any confusion this maybe caused and to better understand this charges. We understand you came to us for waxing back in 2022 (about 3 years ago, attached image of service visit history). From that time company had updated the policy on prices to charge clients.  Other wax salons also charge same $20 for doing **** Strips.   

  We provided another customer Receipt as proof this common charges, the receipt (file attached) is of another customer that had Brazilian done and also was charged the similar $20 price listed as proof we do charge customer extra.   

  To better service the customers we will also make customers aware before doing the services when possible and include this extra information on online appointment booking policy. 

  
  

  Customer Answer

  Date: 09/22/2025

   I am rejecting this response because:
  I appreciate the businesss reply and the clarification that a policy change occurred. I understand that companies may update prices and policies over time. However, my concern is not whether other salons charge similar fees or whether other customers have paid themit is about this businesss responsibility to clearly disclose its own pricing.
  
  As noted, the $20 Derrire Womens charge is not listed on the companys website or service menu, nor was it mentioned to me before or during the service. The business itself confirmed that my previous visit was in 2022. If there has been a policy or price change since then, there is no reasonable way for me to know about it unless it is properly posted or communicated at the time of service.
  
  The inclusion of another customers receipt does not address the central issue: I was not informed of an additional charge until after the service was completed, which is both unexpected and misleading.
  
  I respectfully maintain my request for a refund. 
  

  Business Response

  Date: 10/01/2025

  Dear Customer and ******************** Representative,
  
  Thank you being a loyal customer over the years for brows services. Again apologize for any hard feelings regarding our prices. We have had a general statement on our price menu ,

  website links: *************************************************************

  ***************************** Website says  "Price subject to change based on body size and amount of work. Some Prices maybe subject to change without notice." 
  and also Above the Waxing Category  "Price based on amount of area of work. Extra Fees maybe charge for larger area of work."
  (Photo attached) 
  
  Consider understanding as a business Its very hard and time consuming task if we had to track each customer and remind them of the prices overtime from the last time of the similar services. Specially over 2 to 3 years.  Sorry but we have provided the services. As a business we try very hard to avoid conflicts much as possible, considerations into helping better clarify for customers trying to book online with better list of services descriptions and other service list options. 
  
  Best regards

   

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was charged $83 for a service listed at $25 jagua tattoo , not only did they overcharge me but he did my design very lousy ! ill insert a picture to prove its not worth $83

  Customer Answer

  Date: 03/07/2025

  *** ****** and yes i was thats why i didnt think twice before paying. It was only after i received the notification that I realized that amount they charged me, i didnt even pay any mind to the receipt 

  Customer Answer

  Date: 03/17/2025

  I have not heard from the business in response to my complaint.

  
  

• Initial Complaint

  Date:04/13/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment, paid a ***** deposit. When I went to get my lash fill, they charged me ***** for something I did not want, or ask for, and it was clear that I wanted a certain fill, which they did not do. We talked about it, and it was understood. Never even applied my deposit!!!! Then wanted another service, gave them another deposit of ******. Decided to cancel due to fear of this place. They would not give back my deposit, and I cancelled 2 weeks before the appointment. Plus, while I was there, they wrote my credit card number down. I have cancelled my card, and am getting a new one. They are very tricky. Im not the only one! The owner called but never offered to make it right. They get extra money from people. Services are way over priced for what you end up with. I was not given a receipt. Thank you!

• Initial Complaint

  Date:02/19/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today at 2:30 I had a consultation with Perfact brow Arch as they stated they did tattoo removal. When I arrived they stated that they were going to laser my tattoo and it would take 8 to 10 sessions and before they could make appointment I would have to pay ****** deposit. I thought they were legit and license to medically user laser treatment. About an hour 1/2 later I called back to tell them that it completed slipped my mind that I already had a dermatology appointment to have the tattoo removed and that I would not be needing their services and would they refund the ****** deposit. ****** refused and said that the deposit did not go to them it would to a merchant name ****** and they do not refund. I called them out on that because the services was through Perfact not through Clover. I found out that they payment went somewhere in ******, it is not evening in the US. I contact Clover directly and shared this with them as well and they stated I needed to dispute the transaction with my bank, if services where not going to be rendered then Perfact needed to refund, so they advised me to dispute. ****** the Manager was very rude, unprofessional. Made it very clear that the 100 was there money. When I stated to her that she was not licensed in ************** to perform laser therapy she then came back and said on no we are going to use saline which is not at all what we had discussed during my consultation. I was also informed when I called Perfact before speaking with ******, the lady that answered the phone stated that they do not even perform tattoo removal so was not sure why money was even exchanged. I shared that conversation with ****** and she stated that the girl was new and did not know what they actually did. When I asked how is it legal to retain the ****** when they are not performing a service she said cause they can. The ****** needs to be refunded. This company falsely tried to make a sale.