Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a letter from this company requesting payment on a medical bill for $289.00. However I have already contacted the medical facility's billing department and was told that I would qualify for 100% of my bill to be forgiven. I spoke with the facility again later on as I was advised said forms would arrive in the mail and I had not received them for quite some time and wanted to ensure that everything would still be alright with the financial assistance process and was assured everything was okay. To receive this from a crediting agency during a time of economic hardship while in the process of getting assistance the facility was aware of is simply baffling.

  Business Response

  Date: 10/17/2023

  Please see the below response we have mailed the the consumer:

  To Whom It May Concern,
  
  We are in receipt of your BBB
  complaint dated October 8th, 2023. 
  Computer Credit Inc received this account from ******* ***** Medical
  Center on 9/11/2023 for a date of service of 6/05/2023. Our initial letter dated September 14th, 2023, entitled Validation Notice, is sent in compliance
  with and its contents are in accordance with the Consumer Financial Protection Bureau (CFPB) and its purpose is to provide you with specific information
  about the account, such as the balance owed, the identity and contact
  information of the debt collector, and the name of the original creditor. A
  second letter was sent dated September 28th, 2023 as we had not
  received payment or notice from ******** ***** Medical Center to close the
  account.
  
  As of today’s
  date, we still have not received notice from ******** ***** Medical Center to
  close the account for financial assistance purposes. The letter you supplied
  shows the application process but not an official approval. Once we receive
  notice from the hospital that your financial assistance is approved, they will
  request the account be closed.
  
  We can assure you that Computer
  Credit Inc will take no actions to affect your credit in any way while your
  account is with us.

  Customer Answer

  Date: 10/17/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. I have sent the require financial documents in to ******** ***** and as al long as my credit score is fine than everything should be good soon.

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Computer Credit Inc is dunning me for a disputed bill reference number **** **** ***. All electronic methods described in the dunning letters to dispute the debt are non-working. Calling any of the numbers that appear anywhere results in hang-ups without ever reaching a person, OR it just requests me to enter my reference number unendingly with no response. The website requires a login that does not recognize my reference number & provides no other way to get into it. I have filed a dispute finally, on the deadline today, using the BBB "email this business" function, lacking any other recourse.

  Business Response

  Date: 12/22/2022

  
  Dear Mr. ****,
  
  Computer Credit Inc. is in receipt of your Better
  Business Complaint # ******** wherein you expressed an issue contacting Computer
  Credit, Inc via phone and our website while attempting to dispute the debt.
  
  The account referenced above was sent to Computer
  Credit Inc. on 12/12/22 with a balance of $115.71 for services rendered to ****
  ****, which is reflected in the letter sent on 12/15/22. We received an update
  that the account was paid in full and closed on 12/18/22 and a paid in full
  letter is attached for your records.
  
  We apologize for the experience you had in attempting
  to contact Computer Credit Inc, via phone and our website. Since the account
  was in a closed status, online access was no longer available for the account.
  We take feedback seriously and are researching thoroughly the issues you had in
  contacting us via phone.
  
  You may rest assured that Computer Credit, Inc did not
  take any action to affect your credit record. You may contact ******** ****** ********* for more information.
  
  
  Sincerely,
  
  
  Brittany *****
  Collections Manager