Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Delta Behavioral Health has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforDelta Behavioral Health

    Health

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1606 Physicians Dr Ste 104, Wilmington, NC 28401-7348
    BBB File Opened:
    2/20/2012
    Years in Business:
    19
    Business Started:
    3/31/2005
    Contact Information

    Principal

    • Ms. Jane StJohn, Director

    Customer Contact

    • Ms. Jane StJohn, Director
    Additional Contact Information

    Fax Numbers

    • (910) 332-1233
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/16/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    I received a $50 charge 7 months after I missed an appointment due to a cancelled flight. I called from the airport to notify them of the issue and asked to reschedule the appointment while I was going to be in town. (They knew I had recently relocated to ***** and was in need of my medications because it was discussed when the appointment was made). I never received a call back to reschedule appointment. (This was in May 22). 12/22 I received a charge of $50 on my debit from Delta Behavioral. I left a voicemail with their billing department inquiring about the charge. After a week of not hearing back from them, I called again and again and finally received a call back. She informed me she didnt return my calls because she turned the issue over to ****************** (because) hes the provider that charged me and he shouldve called me back the previous week. Fast forward 6 weeks and I finally heard from ***************** whom made it clear he had no intentions of working with me on the matter. He also said his billing department never informed him that I had an issue with the situation. He also said I shouldve received 2 or 3 letters from them asking for payment. I also inquired with my wife (who stills lives at our home in Wilmington) if she potentially missed forwarding me any mail. I have zero evidence of any attempts from Delta Behavioral to contact me (by mail or telephone). Either their billing department or ***************** is not telling me the truth in attempting to resolve this issue. All I needed was proper medical attention and they dont seem the least bit concerned. Id be willing to pay the $50 fee for missing an appointment had they at least made an effort to return my call and hopefully see me while I was in town. I didnt even receive an acknowledgment of my cancellation. I find this charge unfair, unprofessional and unethical.

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Eastern Carolinas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.