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Business Profile

Plumber

Bobby Evans Plumbing Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We called Bobby Evans plumbing service on July 6th to have a person come out to take a look at our water heater. We had no hot water in the house at all. During the inspection of the unit he determined that the issue was a value he needed to order and replace to resolve the issue. He informed us he would order the value and put a rush on it. The total would be 600 dollars for the part and install. He informed us he would notify us when it arrived at the shop. He called us on July 10th informing us the part had arrived and he would be out to install the part July 11th from *****PM. He arrived and installed the part and following installation he discovered that the gas line had been temporarily shut off. The issue wasn't the part but because the gas was turned off to the house. However, he continued to charge us the 600 dollar5s for the part and labor even with his mistake of not inspecting the unit and fixing the correct issue. Later on July 11th Old Dominion came to the house and turned back on the gas and said it was turned off by accident and it was shut off July 4th when we were out of town. Even the gas company informed us that we should have never been charged for the part or the work. The gas company didn't charge us anything for the mistake and turned the gas back on July 11th.

Bobby Evans Plumbing Service is NOT a BBB Accredited Business.

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