We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Lizard Lick Towing & Recovery, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was waiting for my registration to come in the mail and my neighbor knocked and said do know they are towing your car.I went out and explained it was legal and was waiting.The driver said he didnt care.Then he asked me for a $100 in cash because they didnt take credit cards.Who has $100 in an apartment!Finally he called someone and they took my card!I had my 3 year old grandson in my apartment and I told him it might be there today!I paid them and call the tax collector and said it was fine!They had no right to do it.If they called I was ******** son got here and dada it was in my mailbox!No class and just wanted to speak my peace Thank you

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My parking sticker was in my window shield. They towed my car inspection sticker and everything up to date. The sticker is set up where it's placed in the window and won't be removed. They obviously unlocked my door when my car was in their possession and removed my sticker and placed it on the floor on my car by te mat. My dashboard is deep so it wouldn't have fell on the floor. Two days later and the same sticker they claimed wasn't visible ia still there. They made me pay $27/5 to get my car back. They're known to do this right around the time when rent needs to be paid. Then the leasing office evict folks and won't let them get their possession.

  • Initial Complaint

    Date:01/25/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/24/24 Lizard Lick towed my car. They state that my registration was expired. I showed proof for registration. And they still would not allow for me to get my car.

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lizard Lick Towing is a MAJOR predatory towing company. I’m appalled by the amount of illegal towing they’ve gotten away with.
    They have spotters in their communities alerting them to things like cars that are parked ever so slightly on the grass.
    I’ve literally confirmed that by talking to one of the woman in the office.
    One time I asked to see pictures of my car as proof it was on the grass; they had hooked up my car and backed the truck up maybe 1 foot, then stuck their finger over one end of the camera and took a picture like that. When I told him this was crazy and I wanted to see the actual body cam footage, he got belligerent with me, slapping his hand against the wall and banging the door open and screaming at me and getting in my face. Never have I received such terrible customer service while simultaneously being illegally towed.

    In the past month, we’ve had three different cars towed from our complex. Since I’ve moved in here a few months ago, we’ve had our cars ( & our friends cars ) towed a whopping 10 times!! It’s absolutely ridiculous! Thousands of dollars all over the tiniest of reasons and there’s barely, IF ANY AT ALL, actual signage saying that your car will be towed for said reasons.
    They claim that a lot of their towing rules are something that residents signed up and agreed to in their leasing agreement; but what about people who did not sign the leasing agreement and therefore have never even seen it? How is that even relatively legal?
    I’m not complaining about the prices which are priced like every other tow truck agency, i’m furious that they’ve decided they’re going to prey on the lower income individuals that literally cannot afford to be paying these fees. You could be patrolling anywhere, and they claim they have over 25 different communities they patrol, but our cars are literally gone within 20 minutes of being parked. I have lieral video footage showing how quickly our cars are taken away. It’s absolutely appalling.

  • Initial Complaint

    Date:08/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. the incident occurred on 8.8.22
    2. the owner of the business threatened to interfere with my partner's job and get her fired because we disputed their towing charge
    3. they wrongly towed our vehicles, said there weren't updated stickers when there were & I have proof
    4. he tried to preach the bible to us

Lizard Lick Towing & Recovery, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.