Business ProfileforWNC Chimney Solutions

Dealing with this company was nothing short of a nightmare.The initial agreement was to have all work done before my move on August 14th. However, the actual start date was pushed back to August 21st. We never knew day to day if they would be here, calls and texts weren't returned. What was initially quoted as a 6-day job extended to November 13th, a staggering 84 days since the job began. We finally asked them to cease, remove their things and leave.The incompetence displayed by WNC was astounding, from botching the initial chimney measurement to the negligence of the employees. Failure to properly *************** and furniture, turn off the **** and secure the area meant that soot from 100 year old chimney infiltrated every corner of our home and freshly painted white walls, necessitating extensive cleaning and forcing us to seek alternative accommodation due to health concerns. After 5 days they arranged for ******* to come and clean up the damage, it took 12 people from ServePro 3 days to clean up the mess.The aftermath has been financially and emotionally draining. We've had to invest in air purifiers, cleaning supplies, and professional services. Our furniture, floors, and personal belongings were damaged. We had to have the area around the fireplace repainted due to the scratches, our front porch had to be re-stained because they didn't cover the porch and tracked soot in and out.When we had the 2nd company come to repair the job that WNC did they found that the both of the 3 liners for the fireplace insert were never properly connected to the cap. Both liners had unnecessary extensions pieces foil taped to each other, and lacked a hose clamp / screws to secure to the connection of the cap.There was never a mention of compensation for the additional expenses incurred or the unimaginable stress we've been subjected to. In fact they demanded a restock fee from us when we asked them to remove the partially completed job. Buyer beware!