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Find a Location

Home Inspection Carolina, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.

    Business ProfileforHome Inspection Carolina, Inc.

    Home Inspection
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/22/2006

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Home Inspection Carolina, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      6009 Hathaway Ln, Waxhaw, NC 28173-7327
      BBB File Opened:
      2/16/2006
      Years in Business:
      19
      Business Started:
      2/1/2005
      Business Incorporated:
      1/26/2006
      Accredited Since:
      2/22/2006
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 1126 for this business, issued by Home Inspector Licensing Board, NC

      These agencies may include:

      Home Inspector Licensing Board, NC

      322 Chapanoke Rd Ste 115

      Raleigh NC 27603

      (919) 661-5880

      https://www.nchilb.com

      Type of Entity:
      Corporation
      Number of Employees:
      1
      Business Management
      • Mr. Preston Sandlin, President
      • Ms. Meg Sandlin, Secretary
      Contact Information

      Principal

      • Mr. Preston Sandlin, President

      Customer Contact

      • Mr. Preston Sandlin, President
      • Ms. Meg Sandlin, Secretary
      Additional Contact Information

      Fax Numbers

      • (704) 540-7313
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Hiring a home inspector

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/26/2023

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      We paid HIC to come out and do a home inspection within 48 hours of going under contract to buy a home. Due to the inspectors negligence, we found Mold, standing water, damage to joists and evidence of active termits well into the contract. We ended up paying for 2 termite inpections to find these issues and then had to cough up rent to stay in our old house long enough to find somewhere to live. All ai have asked for is a refund for the inspections since the neglicence caused us to lose over $700, on top of the $500 we paid. The inspector clearly never checked out the crawl space which is absolutely the most important part of an inspection on a 30+ year old house. When asking for a refund I get the run around, nobody returning my calls and then an email saying their inspections are guaranteed for 30 days (this occured august 3rd, so we are still in that period) and still no money back.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mark S

      1 star

      08/08/2023

      This company does not stand behind its work. Their failure to find a report a plumbing issue ended up costing me over $12,000 and then they wouldn't even engage in a discussion about it. It wasn't until another inspector found the issue that I learned that there were polybutylene pipes that needed to all be replaced which requires tearing out walls. This was a basic finding that every inspector should be able to spot. They were defensive and refused to even communicate about the issue. They have unqualified inspectors and missed HVAC issues, plumbing issues, and roofing issues. Do not use this inspection company.

      Home Inspection Carolina, Inc. Response

      08/11/2023

      **************

      We understand that sometimes, despite our best efforts, things don't go according to plan. We sincerely apologize for any inconvenience caused in regard to the sale of your home, and we want you to know that we are committed to always looking for ways to improve!


      We take pride in offering exceptional customer service and are dedicated to improving our communication processes. This is an unfortunate case, as we did exactly what was asked of us with a less-than-desirable outcome. We understand, there was not a plumbing issue other than a negotiation of the piping being replaced with the sale of your home. We are glad you were able to sell your home and still make a profit.

      We are always more than happy to help provide assistance where we can. Thank you for your feedback - it helps us make sure our services stay top-notch! 

      Local BBB

      BBB of Southern Piedmont and Western N.C.

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