Complaints
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered powdered Fenben on January 12th, **** at a cost of $87.25. The website indicated that I would receive by January 16th or 17th. I hadn't received product or shipping notice as of the 18th. As s result, I ordered the same product elsewhere. They shipped after my call to them on 18th. Owner said he never received order until 18th. I have note in my planner on 12th with promise of delivery in 2-3 days.
Business Response
Date: 02/08/2024
After reviewing the information provided, this is what we have been able to gather: The order was placed on hold due to the *** Fraud Filters that have been placed around orders that have a card address that does not line up with the information the card company has on file. Your card was caught and placed on hold, and approved by our team in the order it was received. Additionally the website does not provide you with a specific time estimate for delivery due to the many factors that *** change the delivery timeline. The order was approved on the afternoon of the 18th and sent out the morning of the 19th, at which point your order tracking number was provided via email. The only inbound communication we have from you is an email received on the 22nd, where we responded promptly with the tracking information and the order was delivered the following day, in alignment with the tracking information that was provided. There was no response back from you. That being said, the order was processed in accordance with the terms of service you had to agree to before placing the order and the product was received in a timely manner. We would have been happy to work with you and explain the process had you reached out to us and could have even set up an expedited shipping option if desired. We apologize for the inconvenience this *** have caused, but did everything we could given the information that was collected when it was collected.Initial Complaint
Date:01/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I asked for a refund and they never gave me the money back.The package was returned to the store, and they acknowledged it and confirmed via email TWICE that they would give me the money back; however, the money was never refunded to my credit card.Business Response
Date: 01/11/2024
We will refund the original payment to the customer via check. It will be mailed out today.Customer Answer
Date: 01/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:03/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello...On March 2, 2023 I made a purchase with the Happy Healing Store I purchased Fenbendazole tablets, 500mg... At a cost of $111.00.They were shipped in a acceptable time frame and I received them.My wife's sister takes these same tablets for cancer also, and told my wife how large the tablets are after we had purchased them.After having treatment for cancer herself, my wife realized that she would not be able to swallow these tablets.Their site states they give refunds within 14 days.I contacted them before this time was up and asked for a refund, this is what I received from them..."Due to the fact that the *** has now marked fenbendazole as an Environmentally Dangerous Substance, we can no longer accept returns of any product containing this chemical."At the time of purchase, I read the Terms and Conditions AND their return policy.It stated nothing about this at that time.All I'm asking for is that they honor their return policy.Business Response
Date: 04/28/2023
We understand that the complaint was made due to the customers inability to swallow the Fenben 500 mg tablet. This customer was advised that the tablet could be chewed, crushed, or broken into quarters, by hand, at the scored locations.
According to the laws for hazardous waste provided by the Food and ************************* we are not able to accept the return of an opened bottle through the mail. The customer wanted us to provide them with a powder variation of the same product. They were advised that by crushing the product they already had, they would have the very product they wanted to replace it with. Due to their refusal to crush it, and as their demand did not seem reasonable, we did not see any recourse.
A customer is able to return the product if it has never been opened for a refund, or a different product, but once it's been opened we cannot accept it.
We have decided to make an exception this once and refund the product value, but we will not be replacing the postage. We hope this will resolve this complaint as well as clarify why we were unable to resolve it in the first place.
Customer Answer
Date: 04/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:09/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased three products from this company 09/03/22 and the company immediately put the charge on my credit card 09/04/22. However they did not ship out the product. They tried blaming it on *** ** but I don't believe that to be true. They finally did get it shipped after numerous calls and conversations with ****** at Happy Healing. Due to the is***s with shipping and delivery ****** promised to ship the products again so I would have double of what I ordered. It has been over 10 days now and I have not gotten them. I have emailed Happy Healing almost every other day and now ****** will not return calls. I am asking for the tracking number and confirmation he sent out this second order. I am asking for this second order at no charge which was promised by him in a voice mail 09/15/22 but cannot get him to call. Please contact them to send this order and provide tracking informtion.Business Response
Date: 09/27/2022
Hello ***. I have enclosed the tracking history from ***** and the package was sent out immediately after we received the order from Wake Forest, NC on September 3. We aren’t quite sure why it disappeared from the ***** system until September 12 when it showed up in Raleigh and was scanned. Unfortunately these things are happening far too often with the high demand for shipping. Apparently you did finally receive what you ordered and I’m very sorry that you had to wait.Customer Answer
Date: 09/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ******
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