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          Full Mag Services, LLC has 1 locations, listed below.

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            Business ProfileFull Mag Services, LLC

            Property Maintenance

            Contact Information

            7588 Canada Rd

            Tuckasegee, NC 28783-0135

            Visit Website
            (828) 331-1274

            Customer Reviews

            2/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 3

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            7588 Canada Rd, Tuckasegee, NC 28783-0135
            BBB File Opened:
            9/7/2022
            Years in Business:
            3
            Business Started:
            7/1/2020
            Business Started Locally:
            7/1/2020
            Business Incorporated:
            4/15/2021
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            2
            Business Management
            • Mr. Robert Gunter, COO
            • Ms. Shelbi N. Gunter, CEO
            Contact Information

            Principal

            • Mr. Robert Gunter, COO
            • Ms. Shelbi N. Gunter, CEO

            Customer Contact

            • Mr. Robert Gunter, COO
            • Ms. Shelbi N. Gunter, CEO
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/17/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            We attempted to cancel our contract with Full Mag. It was made known that we missed the contract deadline to cancel by the business. Completely my family's fault. However, in an exchange to verify when we can cancel our contract for this upcoming year. The business kept referring me to the contract, in which I did not understand the terminology. I asked the business to provide me with my official contract end date and the month to which I need to inform them that I need to cancel. Both times they either screenshot the contract to me, or just ignored me. All I need is the date my **** contract ends and the month to which I should cancel. 90 days prior to contract end and ************************************************* Again I signed the contract, I made the mistake of misunderstanding a few things in the contract. All of which is on me, but this business refuses to assist in helping me understand. I just want out of the contract before I lose money next year, for a business that is inconsistent in their service and inconsiderate in their customer service.
            Read More
            Read 1 More Complaints

            Customer Reviews

            4 Customer Reviews

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            Most Recent Customer Review

            Zeke V

            04/30/2024

            We hired this company to clean our Short Term Rental between guests. We found their cleaning to be sub par and not up to our expectations. We received low cleanliness ratings and negative feedback from our guests as well. When we brought these issue to their attention they say they will gladly go back out and correct the issue when we find them, which is to be expected, however, we are out of town owners and cannot be expected to check up on them after every clean, we need to trust they can complete the job according to expectations. When we did happen to be in town and check up after a clean, we found some aspects of the clean to be well done such as the beds and linens and towels; but poor in areas like sweeping, dusting, and vacuuming. Overall, we found their cleanings to be below expectations. The hot tub we paid extra to have cleaned had scum all around the edges and the chemicals levels were not even close to the appropriate levels which was of great concern for us as it can potentially harm our guests. It seems they've run into this problem with other clients and so they changed their name to *********************** instead of FullMag. They now have a very extensive one-sided contract that basically absolves them of any sort of responsibility and leaves the customer with no recourse to challenge what we found to be very unreasonable punitive fees. For instance, they charge $75 to clean the entire house, but $250 for an "undisclosed pet fee". They charged us this fee, we reached out to the guest who doesn't even own a pet and did not have one during their stay, yet they charged us anyway saying they found pet hair. The pet hair was likely from a previous stay where they had failed to clean it up properly, but they charged us $250 anyway and hid behind their contract. So we fired them. They charged us $900 to cancel the contract. Money well spent to not have to do business with these folks anymore. ****** learned. I would not recommend them.

            Full Mag Services, LLC Response

            05/01/2024

            Thank you guys for the feedback, as always we appreciate any chance to learn and become better as a service business.


            With that said it looks like you went a little left of the truth, not to worry we can help you clarify.


            We have worked with you on this property for over 2 years, and have had only 2 issues about cleaning brought to our attention, which makes sense seeing as your rental has a 4.8 star out of 5 rating. (Wouldnt be the case if our cleaning was below expectations.


            Hot tubs change after each guest depending on what they did with it (since you chose to leave chemicals out for them to use even if they have no clue how to) but each visit we have wiped down and balanced all chemical levels as we are supposed to.


            Full Mag started out as a solid waste business and we grew so exponentially with both that and the demand for our business to clean rentals due to awesome feedback from honest owners, that we had to separate the solid waste business from the ******************* business and thus RAM ******************* LLC was born. This had nothing to do with an alleged issue with another client.


            The contract is a very important part of any business relationship and thus Im sure as responsible rental owners you guys full read the contract and made the choice that it was a good fit for your needs since you chose to sign it (multiple years in a row). Some contracts do not fit everyone but thats why you should always read and if you dont agree with something that would be the time to find a different company.
            Our early termination fees are also listed very clearly so yes if you terminate your agreed term contract you would then pay the early term fee, thats common knowledge.


            Our pet fee is very clearly stated and would never be an issue if you make sure to let us know its a pet stay before hand, unfortunately you failed to do so which caused us to have to get the correct team out to clean it and we still pay the first team for driving out because we value our employees and their time.

            All that said we appreciate your time with us and again appreciate the honest feedback. 

            We may return the favor and provide some honest feedback about what it has been like working with you guys, currently havent decided if we will or not but plenty of places and people to spread it to if we do.

            All the best going forward and God bless you guys and your families.

            Read 3 More Customer Reviews

            Local BBB

            BBB of Southern Piedmont and Western N.C.

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