Business ProfileforD & D Delivery Service, Inc.

We purchased furniture through a company which contracts with D&D Delivery. We were notified that D&D would plan to deliver our furniture on December 20. They failed to deliver the furniture on time, failed to communicate future delivery plans, and failed to respond to multiple attempts to resolve the issue. Below is a timeline of our communications. December 20 - Original delivery date planned between 4 pm and 7 pm. My wife has taken work off to be available. Delayed notice that they will not be delivering. December 21 - They report that they will plan to deliver the ottoman on December 21 after 4 pm. Again we rearrange our schedule around the delivery. They do not arrive. No phone call notifying us that they will not be coming. No answer when I call their office. December 22 - No call in the morning from their office. I contact them and am told that they will call me right back. They do not call me back for over an hour. I again called their office and am told that they will not be delivering due to weather and will contact me after the holidays with a date and time. I am told the owner will call me to discuss the ongoing customer service issues. December 31 - They call and notify me that they will be at the house in 10 minutes. The furniture is delivered. I request to speak with someone about the communication and responsiveness issues after the new year requesting a refund. They do not call. January 10 - I call and no one answers. No voicemail is set up. January 11 - I call and request to speak with someone about ongoing customer service issues the next day. I am told I will receive a call the following day. No one calls. January 13 - I call with the same request. I am told that I will receive a call early the week of January 16. No one calls. D&D has a pattern of ignoring customer calls and requests for service. They fail to communicate plans for delivery and ignore attempts to resolve customer service issues. I appreciate your help.