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Business Profile

Mediation Services

Resolution USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mediation Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $575 to resolve a debt. Once my money was transferred I heard nothing else from company. I have tried calling and emailing numerous times no answer. I continue to receive debt collections from original company and after leaving messages still no answer. Please confirm this company

  • Initial Complaint

    Date:05/21/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a summons. I didn't know how to answer it and after looking at the services this company offered, I contacted them. They tell you that they help you avoid court plus avoid any risk of court actions. I paid $97.50 to get this started. They sent me a document to send to the court and my creditor. I received a notice to appear in court. My court date was May 2. I emailed the notice to DRC on April 2 and they emailed me back saying "received". After not hearing from DRC, I emailed them April 23 asking for a status. I received a email saying "Your request for an update has been received and forwarded. Please be assured we are taking your request seriously." I emailed again on April 26. I called and left voicemails because I was unsuccessful in talking to some one. This went on until May 1. I finally chose different options when calling and spoke to someone and was told they were waiting on my creditor. May court date was May 2. I asked if I needed to appear and was told no, I did not need to appear in court. I had been told that during this entire process and it is advertised on their website. Last week, I received a "Default Judgement" from the court and it says I failed to appear. Where was my representation from this company? They failed me. I have sent that judgement to them and still, no response. What did I pay $215 for? Not only did they not represent me, they told me not to appear in court and that resulted in a default judgement. They were suppose to be negotiating on my behalf a payment plan or something and I got nothing. . Below is posted on their website:The possible benefits of our Debt Resolution Process:No face to face meetings No public record No written responses No intimidating legal processes No potential court dates Our process helps resolve your disputes, once and for all and brings peace of mind.I want them to refund my $217 back because they failed me

  • Initial Complaint

    Date:01/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/13/2023 ******************* sent a payment through Zelle for the amount of ****** dollars for Debt Resolution Consultants to handle a court mediation proceeding against me for a credit card debt ******* that Discover was suing me for. The case was never handled and a judgement was set against me.

    Business Response

    Date: 02/08/2024

    After discussions with the attorneys office, we had a solid deal at end of December. Due to holidays and that time of year, we picked up the  case again in January. After multiple attempts to get in touch with the attorneys office and work out a better deal, the deal was then presented to the client ($1,590 - $1,200 savings).  After Mr. ****** acceptance, we were working on getting the paperwork from ******* (on avg 1-3 weeks depending on the creditor).  A week later, we were told  ************** hired Queenslate mediation company to handle the account on 1/29/24.   OK. His choice!  But with legal proceedings there are no refunds.   ************* was well aware of these facts.   Plus ************* never communicated his intentions

     

    Thank you for your patience.

     

    *********************

  • Initial Complaint

    Date:09/27/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accidentally sent them $175 from the incorrect account on cash app. I sent them 2 emails stating that I needed the money refunded and would pay them using the correct account during my consultation. No services have been rendered therefore I dont owe this company anything. The owner has denied my refund request citing company policy.

    Business Response

    Date: 10/04/2023

    Good morning,

    This person is not even a client.   The transaction was a prospect that used electronic means to deposit cash.   Immediately, there was requests for a refund.   This is the exact profile of Cybercrime on the internet.   That cash was refunded after internet verification with protocols - basically anti-theft policies of the company - about 6 hours.  The electronic means of refund showed 6 hours prior to the deposit receipt showing up.   The person had no patience with the situation and demonstrated extreme unprofessional behaviors. 

    Recommend BBB to steer clear of this issue and person of such complaint.

    Thank you.

    DRC Admin

Resolution USA is NOT a BBB Accredited Business.

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