Complaints

This profile includes complaints for Sedgewick Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sedgewick Homes, LLC

  1105 Johnson Dr Statesville, NC 28677-5065

  
• 

  Sedgewick Homes, LLC

  201 Absher Park Statesville, NC 28625-3204

  
• 

  Sedgewick Homes, LLC

  219 Faith Rd Salisbury, NC 28146-7005

  
• 

  Sedgewick Homes, LLC

  153 River Bend Dr Granite Falls, NC 28630

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grading in my backyard was done incorrectly. Springs are on the hill behind my house which were to be addressed. Supervisor logged in 3 times it was being addressed by grader and on 7/10 grader said he was finished. A path for the dogs was also to be put in. Large rocks were used to address this and were placed all along bottom of hill except where path for dogs was placed. The opening was directly in the dry creek bed, I was originally told path would be on opposite side and my cousin saw where it would be placed. Grader not only denied this, he also denied a path ever being discussed. I was never informed a path was not feasible nor were alternatives discussed. Nearly two months before closing I asked that gutter hoses be buried, in writing. I was told it would be done. It wasnt and grader stated he was told not to do this because the house was closing and then because I had no money. I was not informed it would not be done. In a heavy rain water rushes down creek bed, carrying debris and eroding the path. Water is now directed towards my house with that and gutters dumping into my yard, it becomes flooded. I first reported this to site supervisor on 12/26/2023. After numerous complaints and a letter they came to my house. They walked around the outside of yard. They steamrolled me and made excuses. I paid over $7000 over quoted price for this to be addressed. I was told I signed off on it. But when it was tested, it failed. It couldnt be tested until it rained. I was told the water issue in my yard had been taken care of and it was not.

  

  Business Response

  Date: 08/05/2024

  ****,

  We are writing in response to your written BBB complaint concerning your lot's grading and watershed.  We take very seriously our customer's concerns and we seek to understand and work with our customers toward resolving concerns. We met onsite at your lot with our team to review, see and discuss your lot with you on July 29, 2024.  In person, you and your cousin met with *****, the Superintendent who managed your home build, *************************, the Production Manager at Sedgewick Homes, *********************, the head of the grading company used for your home build, and *******************, the project manager for the grading company. We also had our VP of Construction evaluate your site and our Warranty Manager, ****. We are more than willing to help you develop solutions to manage the watershed because your lot is at the bottom of the mountain and all the homes above you are feeding into your lot.  Adding to this situation is the fencing and dog run you've placed on your lot.  Our team members see that the primary issue is when there is a very heavy rainfall, as no washout or issues happened during your build.  The team is noting there is some site changes and maintenance that have to happen for better waterflow management. The dog walkway on either side of your property would not necessarily resolve the watershed issue. The fencing you have installed for the dogs has caught all of the debris blocks, wood, and mulch that is placed above it and is clogging the ditch line that allows the water to run to the left side of the house. This is a maintenance item and it's essential to keep that drain free and clear in order for water to flow properly.  

  Additionally, we would be happy to look at burying your gutters, which is always an option for customers but not a standard finish included in our base homes.  We also would be willing work with you on adding some rocks to help slow the water down in heavy rains.  We left our meeting just last week with the understanding that we needed to evaluate the options and the cost for more than one approach to manage the water and to maintain your goal of having a dog run.  You have filed the complaint without allowing for a follow up from last week's meeting.  Please let us know when you can schedule a time to discuss the options.  We would be happy to schedule that over the phone or in person, and we are confident we can come to a working solution.  

  Best regards,

  Sedgewick Homes

  Customer Answer

  Date: 08/11/2024

   I am rejecting this response because:
  I reject your response.  You are distracting and reframing the main issue.  The issue is the bank where the water dumps out.  It begins at the top of the path that you put in.  There are no fences to obstruct here. Rocks should have been placed there, as that is the path the water takes. The water is following the natural path to the path down the bank.   I do have to remove debris from the fence line. But that is after the water has already brought the debris down the path, so that is not the main issue.  This was poor planning on your part.  I did not request that the path be placed there; as indeed I brought up the issue of it being placed there. I requested access to the ***** for the dogs.   Its very possible that the entire bank needed to be rocked over, that placing the path on the other side was not an option.  It is your job to go over any issues there may be and the time to discuss options would be at that time, not after the fact.  
  The erosion begins at the top of the path.  Because of this erosion, half of the water has been diverted towards my yard, before it ever reaches the fenceline.  This is because there is nothing to prevent the water from eroding the ground, such as rocks.  
  In addition, is it Sedgewicks policy to disregard the homeowners request? I understand burying the gutter pipes is not standard in the build.  This is why I requested it in writing.  This request was put in nearly two months before closing.  I was not notified that they would not be buried.  I did not find out until much later. I was also not told why.  Your grader first said Sedgewick told him not to return because I was closing on the house. Obviously, two months out is not closing.  Then he said that Sedgewick told him to not return because I did not have the money. Sedgewick does not have access to my financials, so how could they come to that conclusion?  Even if i did not have the money, which I did at the time, that does not mean I cannot access it.  So, two different reasons why.  And I would like to know exactly who at Sedgewick made this decision.  Because my request was ignored, it has exacerbated that problem.  Flooding is occurring at the spots where the gutters empty out.  $7200 was budgeted into the contract for clearing and excavation.  I was charged an additional $7000 at closing, which I was told was for the grading.  So, for over $14000 I got eroded ground, a collapsed driveway and gutters not buried.  
  In addition, when I, along with my cousin, met with Sedgewick at the build site, it was, and had been raining, quite heavily at times.  Water was gushing down the mountain alongside the road.  It was noted by Sedgewick that the pipes were clogged.  He said they would be putting in new pipes, so I was not concerned.  I assumed they knew what they were doing, which I have the right to expect.  I did not inspect what size pipes they were putting in; nor did I inspect the trusses they put up or the plumbing being installed.  I trusted they would do what was necessary, not necessarily what was standard.  I would think that if they noted pipes were clogged up, it must mean bigger pipes were needed.  It is not my responsibility to follow up on everything that they are doing.  I do understand that would have been an upgrade, but it was never brought to my attention, which it should have been.  I didnt know it was wrong until it collapsed; rather like I didnt know the pipe behind the toilet was broken until I found mold on my wall.  ******** touts themselves as quality builders.  I bought a new build so I would not have things falling apart on me.  As a single, retired woman, I am on a fixed budget and cannot afford costly repairs.  I had thought a newly built home was the best decision I could make.  I have spent quite a bit of money, and many hours of labor trying to find solutions for these problems.  Money and labor that could have been spent on improving my property rather than trying to fix things that should have never been a problem to begin with.  
  A few times during our meeting, I was hearing conflicting information.  I was told at the meeting at the house that rocks would be needed to be added to the slope.  I asked ***** how much that would cost.  He quoted me $1800.  My cousin was there at the time and heard the same thing.  Then he says it was for clearing the *****, which was already included in the contract.  He had also clearly stated that the path for the dogs would be placed near the road.  He now disputes that.  When I inquired why it had been moved, in writing, I was told because it was the gentler slope.  Then ***** said a path was never discussed.  So, which was it?  And if a path had never been discussed, why was one put in? He kept coming back at me asking where it was in writing or documented that these things were said.  Is it your policy that all conversations be documented? If so, why was I not informed? I had thought Sedgewick had my best interests at heart.   
  As I travel throughout the county, I notice that rocks are placed on the entire slope where there is a path of water.  Is there a particular reason why this wasnt needed in this case?  Please explain.  
  I first voiced my concerns, in writing on December 26.  That is when I first noticed a problem with the slope.  You say it did not happen during the build, but how can you be sure about that.  You would not see it unless you were here while it was happening.  Landscape fabric, which has long since torn because of the water, was there, so you would not see any erosion.  That was not the only time I have shown concern.  I listed it under the warranty issues, which was ignored.  You finally said it was not a warranty issue so you couldnt help.  You never even came to investigate.  Much like the leaking pipe that caused so much mold in my house.  You did finally come take care of it, but it took me reporting issues three times for you to pay any attention.  Had you come to inspect it to begin with, you probably wouldnt have had to replace the entire floor.  In addition, rather than pull up the floorboards in the bedroom, you simply placed a pen underneath of it to air it out. It did not seem you were taking it as seriously as you should have, and you did not begin to take it seriously until I told you I had called in a mold remediation specialist, which I had to pay for.  Again, you are brushing my concerns aside and trying to do as little as possible, if anything at all.  You wont take responsibility for what has been done, and you want me to pay to fix something that should have been done right to begin with. 
  You state that I did not give you the opportunity to meet back with you before I contacted BBB.   What part of Im sorry you are unhappy, but there is nothing we can do for you translate into meeting again.  The line that kept being repeated to me was You signed off on it.  That doesnt sound as if someone is willing to talk to you.  
  
  
  
  

  

  Business Response

  Date: 08/14/2024

  ****, Thank you for your response.  Our Warranty Manager has completed the warranty items inside your home related to the plumbing leak.  Regarding the site conditions and water management on the exterior of your home, we would like to schedule a call with you to review the options together. If you can email us directly or send a note through your online warranty portal on a time or two that works for you next week, we can set up a conference call. We look forward to talking with you soon.  Thank you, Sedgewick Homes 

  Customer Answer

  Date: 08/14/2024

   I am rejecting this response because: it does not provide a solution.  Yes, the warranty work was completed on Aug 5, after being first reported on 2nd.  

  I am willing to schedule a conference call through the portal but continue to reject this as a solution until an acceptable repair has been done to my property and is completed to my satisfaction.

   

  
  

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $7140 for a well pump that did not work. I paid another contractor to correct the issues. Details are contained in the attachment. I also attached the invoices from *************************** for reference.

  Customer Answer

  Date: 06/23/2024

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 07/05/2024

  We have received your request regarding your well pump, and you have also sent this same request through another format.  We are actively reviewing your request already sent from another entity.  We will also continue to use your warranty portal where all other requests, communications and photos are located for your home. 

  Thank you,

  Sedgewick Homes Warranty Team

  Customer Answer

  Date: 07/07/2024

   I am rejecting this response because:
  The response simply says they are "reviewing". This is same stall/ignore tactic Sedgewick Homes, LLC has used since July, 2023. No resolution or consideration of complai t is offered.
  
  

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Water intrusion into ********: rain water gets through the foundation water proofing. This first reported to Sedgewick Homes in April, 2023. On closing, I asked the mud stain ed ******** floor be cleaned. ***************************** from Sedgewick Homes told me they do not clean u finished spaces. Today, the ******** concrete floor is red mud stained and very dirty, Mold reported in June, July, August, September, and October 2023. ************************* from Sedgewick did "treat" mold in October, 2023 but did not repair water leak into ********. I have requested a professional evaluation of mold present in ********. Sedgewick has yet to verify mold has been abated. ******* advised the water proofing needed to be raised on foundation. It is now six months the later and ******** still leaks and mold has returned. To date, I have made more than 20 attempts at contact including warranty claims. But, Sedgewick Homes, specifically ********************* and *************************, ignore my contacts. I even walked in a Sedgewick location asking to speak with either *************** or *************************. Not surprisingly, neither **** or ***** were available. Further, neither returned my request for a telephone call.I request help to simply make Sedgewick Homes repair the water proofing which has leaked for over one year. Until the water intrusion is corrected, I cannot begin finishing the ******** and mold continues to grow and spread.

  

  Business Response

  Date: 04/22/2024

  **************,

  Thank you for informing us of your concerns with moisture in the basement. We have been in ongoing communication with you via emails and our warranty portal.  Our Production Manager, *****, updated our warranty team that ********************* was onsite on 4/16/24 to prep and raise the waterproofing on your foundation. We will continue to work with you on addressing your concerns once the foundation walls are touched up and resealed.  Please continue to run your de-humidifier. 

  Thank you,

  Sedgewick Homes Warranty Team

  Customer Answer

  Date: 04/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. However, it is unfortunate the needed motivation for Sedgewick Homes,LLC rests in a BBB complaint. It is not coincidence the repairs were completed quickly following the BBB contact. As there are several other outstanding issues with the construction by Sedgewick Homes, the only method to prompt action is, unfortunately, a BBB complaint. I am distressed and surprised Sedgewick Homes forced me to this end; however, I am ecstatic the work is mostly complete. The remaining items are independent verification the mold in the basement has been abated.

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are now paying a house payment on a house we can’t live in due to the MANY mistakes made by this company’s employees. The latest issue: septic inspection failed due to the lines are buried in the wrong place. We had questioned it previously but nothing was followed up on. The easement was marked when the work was done so our superintendent should have headed this off at the pass. Now we have to either get the property resurveyed and who knows all the legal work and county recording that may be required or be at the mercy again of the septic contractor who was weeks behind to begin with. Bottom line is Sedgewick screwed up AGAIN and we have to suffer through the delays AGAIN. There should be some sort of legal action or retribution for this. Healthcare would call it malpractice. This is one of many screw ups that have by my best estimation delayed our moving in AT LEAST 2 months and I’m being generous at that. THIS IS NOT a supply issue or a subcontractor problem nor is it related to COVID in any way. This is incompetence plain and simple and we should be compensated. We signed contracts in December 2020.

  

  Business Response

  Date: 09/16/2022

  Dear ***** Family,

  Please accept our apology for the lengthy process of building your new home.  We have experienced delays, and we are very close to the finish line.  We must comply with all county inspections to ultimately receive an occupancy permit.  We understand that it has been a long process, and we have been in regular contact with you regarding the survey and septic.  Your Production Superintendent and our VP of Production have scheduled on an on-site meeting with you today to review what steps need to happen to enable all inspections pass and a certification of occupancy is issued.  We look forward to working through the remaining details to complete your new home.

  Thank you,

  Sedgewick Homes

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We met with Sedgwick Homes to begin the process of building our home in August of 2020 & we signed the final agreement in December of 2020. Ground wasn't broke until March 30, 2021 & we partially closed on 11/29/2021. Here we are in August of 2022 & we are still waiting on 2 sets of shutters & a gutter that was never attached to the house. They have constant turnover at the Foreman position which adds to the lack of communication & confusion. Before the building process even began we were switched to a new Foreman who had just joined the company, however once again after a few weeks we were advised he was "no longer with the company" & we were assigned our 3rd Foreman. Everything is contracted out by contractors who drink on the job (picked up beer cans multiple times). We were still living on the property in an older mobile home & while breaking ground my existing water lines were dug up. We were promised by the original Foreman that he would ensure the lines were replaced & it never happened. The next Foreman advised if I wanted it replaced i would have to pay for it myself. The next Foreman & his boss did attempt to splice the line however they tied into an old line that was no longer connected to the mobile home. I didn't want to deal with them any longer so I hired a plumber to replace the entire line at my own expense. They also cut through my fiber optic line when grading my driveway which cost me $400. There were many other issues however most of them were eventually addressed, however I am still waiting on my missing shutters. I have been reaching out to Drew for months only to be told "they are on order". Last time I spoke to Drew he advised it was taking longer since the remaining shutters are smaller. I pointed out the windows are the same size & provided a picture however no follow up. At this point I don't have a lot of confidence that my shutters are even on order. Please help me get my home completed, it has been 2 years...

  

  Business Response

  Date: 08/23/2022

  We appreciate the customers feedback and are very sorry that it has taken this long to get a resolution to the shutters and the gutter. The shutters have been a large supply chain issue for us, however, we're disappointed that we couldn't have gotten this resolved in a much quicker timeframe. Both items have been resolved as of today and I have attached photos of the completed items. As to the water line issues during the build, we apologize that it took multiple attempts to finally get it resolved, but according to our records we did end up fixing our issues. The customer had another leak at a yard hydrant according to the notes we have after all of the construction issues were corrected, which may have been where a plumber was needed. We try our best to maintain good staffing and professionalism throughout our builds even when unforeseen events happen, such as water lines and cables that we may not know are there or sometimes not marked exactly. We care about our customer's experience and are sorry these events took away from that in any way. We believe we have addressed all of the immediate concerns related to this complaint, but they can reach out to our warranty department directly if they need anything further.

  Thank you.