Complaints

This profile includes complaints for Deacon Jones Auto Park's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Deacon Jones Auto Park has 12 locations, listed below.

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  Deacon Jones Auto Park

  1115 N Brightleaf Blvd Smithfield, NC 27577-4247

• 

  Deacon Jones Auto Park

  1130 N Brightleaf Blvd Smithfield, NC 27577-4228

• 

  Deacon Jones Auto Park

  1014 11th St Goldsboro, NC 27534-1618

• 

  Deacon Jones Auto Park

  3305 McLain St Goldsboro, NC 27534-6609

• 

  Deacon Jones Auto Park

  1109 N Brightleaf Blvd Smithfield, NC 27577-4247

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to purchase a used car. Dealership didn't want to use my preapproval from my lender claiming they could provide a "better rate". Upon returning home realized that they did NOT have my information correct on the paperwork. They used my son's information, email, phone number, etc. After 12 days, the loan has still not been funding because they "supposedly requested" income verification.

  Business Response

  Date: 03/27/2025

  Loan has been funded and done.  Information is correct and customer has been informed that all is taken care of.

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2020 Ram 1500 Big Horn early 2023 from Deacon Jones Smithfield. Loved everything about my first Ram, until the first major rain. Floorboards were soaked. Multiple service trips in, some of which lasting over a month, the issue was never resolved. All while paying nearly a grand a month and no regard to my business being interrupted. Could not even get the general manager to return my call. Having to resort to better business bureau complaint and potentially paying for an attorney. This is effecting my business, my family planning and due to dollars paid down along with loan could result in major financial issues.

  Business Response

  Date: 06/10/2024

  Currently the customer is working with both the ** and service department on resolution.  

  Customer Answer

  Date: 06/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  In addition, they really went above and beyond to remedy. If possible, please remove my review of Deacon Jones on your site. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 11, 2024 I received a *************************************************** cash (cashiers check from my bank) from Deacon Jones of Smithfield. Within 1 week of receiving this car I realized that it was not charging properly. After several back-and-forth trips to the dealership they couldn't figure out what was wrong with it. The dealership had to contact GM Engineers for assistance. My car has been in the possession of Deacon Jones since approximately Feb 7th through now and they still do not know what is wrong with it. They have replaced a few parts but it still won't charge. My case # with GM is 9-12268681310. I have asked them to do a buy back/replacement of my Lyriq and they refused on 22MAR24. I have now asked them to buy back this "lemon" and return my funds. The only thing they offered is to guarantee they will figure out what is wrong with this car and fix it. Because it is an all-electric vehicle and it has had issues from the time I took delivery, I do not trust it now nor in the future. This is unfair to me that I have had to pay $78,900, which includes $5000 rebate GM gave me because I ordered a 2023 I didn't get and $7500 tax credit they applied to the cost of my car. In addition I paid $622.19 to NC DMV for tags/tax on this car that I dont even possess.

  Business Response

  Date: 03/25/2024

  This complaint is more with the Manufacture currently.  Cadillac and Deacon Jones are working together.  Cadillac is advising Deacon Jones on the steps they require to try and help the situation.  As Cadillac advises Deacon Jones will correspond accordingly.  Over the weekend of 3/23/24 there was communication that *** help the customer with the issues.  

  Customer Answer

  Date: 03/25/2024

   
  Complaint: 21472775
  
  I am rejecting this response because:

   

  I was called by Deacon Jones this morning stating they feel they may have solved the issue. They said they were going to drive this Lyriq 100 miles and see if it will then charge.  I also understand you are working with GM.  However, the vehicle was purchased from your dealership, and I am requesting a good faith trade for another Cadillac Lyriq (similar features), a refund of my money or at minimum additional extended warranty on this vehicle due to all of the issues it has had and that you have had this vehicle at your dealership for almost 2 months trying to figure out what is wrong with it.  I am not trusting that the problem is solved or trusting that this issue will reoccur.  On 3 separate occasions you brought this vehicle back to me stating it was fine and it wasn't.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/25/2024

  Deacon Jones will work with Cadillac as this issue is with Warranty and not Deacon Jones.   Deacon Jones is taking all steps to make the experience better.  This complaint again is not about the service being provided by Deacon Jones.  Hopefully the issues that have been discussed with Cadillac and the service team are addressed as mentioned by the consumer.  Once the vehicle has been driven the miles and recharged with no reoccurrence of the issues the vehicle will be available for pick up.  

  Customer Answer

  Date: 03/25/2024

   
  Complaint: 21472775
  
  I am rejecting this response because:  You haven't provided resolution you are only saying you will work with Cadillac.  Please provide a response from Cadillac and Deacon Jones as I bought this car from Deacon Jones.  I ordered the car through Deacon Jones and I paid Deacon Jones. 

   

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my truck in for repair three times now for the same thing they keep just replacing parts and is not fixing the problem now they say it needs a expensive part and they will not replace it unless I pay for it I already have spent ***** dollars . They need to find someone that actually can diagnose and repair a vehicle correctly the first time

  Business Response

  Date: 03/31/2023

  To Whom It May ***************** have included a timeline of ************** visits to our location. Once reviewing the timeline, you will see that each visit he made was for a different issue. Each time his check engine light came on there were different codes in the vehicles computer. ************** drove, without issue, roughly ***** miles between his first and second visit. Then he was able to drive an additional 600 miles between the second and third visit. When the vehicle came in the second time, after the diagnosis once we notified ************** that there was an additional unrelated to his first visit, we offered 50% cost assistance simply as a good will gesture. ************** became irate at this measly offer and boasted that he had already spent $5,000 to fix his check engine light and now it is back on. The reality of the situation is that ************** after his first visit had only spent $300 of his own money with an extended warranty company paying the difference. Once we offered 50% cost assistance on the second visit, ************** then began, threatening lawsuits, and posted multiple bad reviews defaming our reputation. Later that same day ************** agreed to the 50% cost assistance. The third visit was more of the same. A technician diagnosed the vehicle and there were different codes, therefore different repairs that needed to be made, which is not uncommon due to the age and mileage of ************** vehicle. ************** became irate once more and made additional threats.  We have decided to politely decline to work on ************** vehicle any further due his actions, and treatment of our employees.
  
  Thank you,
  Trey Jones
  
  GM Service Manager
  Deacon Jones Auto Park
  ********** **, 27577
  *********************

   

   

  
  
  

  
  

• Initial Complaint

  Date:01/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2019 Ram **** to Deacon Jones Jeep Chrysler Dodge around October 9, 2022. They put in a fuel injector and a timing cover gasket that was covered under warranty. I picked up my vehicle on 12/22/22. I went to my parents house to inspect the vehicle and it leaked oil in the driveway. I took it straight back to Deacon Jones.The said it was an oil pan peak and that they would have to lift the engine again. I then received my truck back on 01/12/2023. They stated everything was fine put it on the road. I left on 01/17/23 taking a load to **. I delivered in ** and picked up in ** heading back to ** 01/21/23. My 2019 Ram **** broke down in Florence ** at 2:30am. I had my truck towed to Deacon Jones in ********** ** where the work was done. They pull the truck in and do a diagnostic and it shows an exaust leak. I have pictures that they provided of this exaust line they say just came apart. I called another Dealership spoke with the the Diesel Tech sent pictures just inquiring how this could have happened and he said by Force Only. He stated that the part had been broken off. And that he can see the break marks in the photo. His name is ****** phone#************ Email: **********************

  Business Response

  Date: 01/25/2023

  ****************, we understand your frustration with your vehicle.  On your visit to the dealership Monday, Jan. 23, 2023, we inspected the vehicle and found nothing we had completed caused the issue with your vehicle.  We found the Turbo down pipe had blown off.  We understand that you have put over ***** miles on the truck since it was last in our service department.  We truly understand how frustrating having issues with your vehicle can be and are sorry you are experiencing this.  
  Deacon Jones Auto Group

  Customer Answer

  Date: 01/25/2023

   
  Complaint: 18889360
  
  I am rejecting this response because: I have verification that pipe was broken off by force. And that those pipes just don't come off. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/15/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2021 Ford Escape in September of 2021 from Deacon Jones Ford in ********* North Carolina. A month after having the vehicle it started to make a loud, ship horn type sound when I backed up.
  
  1st Contact with Dealership/Service Center
  Informed that it was North Carolina weather, and every vehicle made that noise in the mornings. Explained that it didn’t just happen in the morning. Informed they looked at brakes and nothing was wrong.
  
  2nd Husband goes with me this time we provide a video of the sound and again informed it was just “NC Weather” They would check brakes again.
  
  3rd Talked with **** ****, he listens to 3rd and 4th video and he tells us that it could be a glaze on the rotors. Schedule appointment to have car looked at again.
  
  4th Take car to get it looked at and fixed. Not told what was wrong with the car, but was told that they had ordered a part and it would be in the next day.
  
  5th Call next day to see if part is in, they inform me that they will call when part is in.
  
  6th Give them a week, no contact, take car back
  Speak with MR. **** again. He then informs us that there is a recall on the car for this issue and they would have the part in by the end of November. WE are told we were the first on the list and if they found one sooner, they would contact me to take car back to them.
  
  7th End of November comes, no contact. December 15, 2022 take car back, speak with Mr. ****, informs husband that they had gotten part to fix car in but they had used those and it may be next week before they got anymore. Asked about the latest recall on the car , Mr. ****s states he doesn't know about a recall. It was on the NEWS.
  
  This issue has been going on for over a year and I am completely unsatisfied with this car yet I am still having to make $500 month payments and I do not want to even drive the car. I have been lied to and talked down to and I am extremely irate. This car is a LEMON.