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Business Profile

Portable Storage Units

UNITS® Moving and Portable Storage of Siler City, NC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portable Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a unit for a month. I called to have the unit picked up 5 days before due date and was told I would be charged additional month. Aftwr complaining they reduced it to 2 additional weeks and as of now the pod is still in my driveway. I am being told that it will be an additional week before the pod will be picked up. I feel that they are billing me the additional charges due to their inability to pick up the unit and they want to keep their rental numbers up.

    Business Response

    Date: 05/27/2025

    In working with the customer throughout his family's move our aim was to be transparent, expedient and solution oriented. The customer called in on Wednesday (5/14), after the cutoff date that is mutually agreed upon in his lease, to inform us the unit would be empty and available for pickup starting on Friday (5/16). Our accounting team reached out to him to review the account and agreed to only charge 50% of what is agreed to in his lease. He was asked, during this call, if there was anything we needed to consider regarding the pick up. Unfortunately, no special requirements were highlighted outside of a desire to move as quickly as possible. On Monday (5/19) customer called back and informed us of the challenges with his new HOA. We immediately flagged his UNIT for expedited scheduling at no additional charge to him. We picked up the unit early morning on Wednesday 5/21. Picking up the unit within 3-4 business days once it was ready and available for us to pickup is well within the pickup time frame stated in the signed lease. We can provide a copy of the signed lease if necessary. Thanks for helping to resolve this case.

UNITS® Moving and Portable Storage of Siler City, NC is NOT a BBB Accredited Business.

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