Business ProfileforCarmazone

If I could give a negative score regarding this experience, it definitely would be posted! I must say our overall experience with CARmazone "was not", meaning it was a GREAT disappointment. So, I agreed to go be a co-signer with him on the application. At that point, we received a call that we were "approved"! Great! In continuance, we go to the dealership, and am greeted by ****, my husband test drives the truck, and the paper proceeds.(1) We were informed that there was an issue with emission and someone was out driving the truck to - "hopefully, make the light go off". It did.(2) Then, I was asked for a plethora of paperwork by the finance manager that day which I provided. I emailed everything they asked for between the time where were physically there to the time I went home and took the time to email all the docs required. Well unbeknownst to me, all that work was done in vain. The information that I took the time to send in was never uploaded promptly and the bank began to request information directly from us. They told us all was well, gave us the keys, and sent us on our way!(3) Over the next couple of days - Carmazone's salesperson, **** - called numerous times - to get the same information - several times - that we had already provided. He continued to explain that the information that I had provided to the finance manager had been sitting in his email and had to be deleted after a certain amount of days. So, why wasn't the information uploaded immediately?(4) Next, thing I knew - the loan was denied. The reason given by the dealership verbally was not clear. The options we were given were to provide more money which we didn't have, get other financing (suggest to try another back on our own), or return the vehicle. We are returning the truck this afternoon.Runover and abandoned customer.

*******************,Thank you for taking the time to share your experience with us. At CARmazone, we are committed to ensuring a smooth and enjoyable process for all our customers, and we sincerely regret to hear that your recent visit did not meet those expectations. We are grateful for the opportunity to address the concerns you have raised in your review.In your situation, after the initial approval, the unforeseen issue with the emissions light was promptly addressed to ensure the vehicle met our high standards for quality and reliability. This step was crucial for us to maintain our commitment to selling reliable vehicles.Regarding the paperwork and communication process, we strive for efficiency and accuracy. We understand the importance of handling our customers documents with the utmost care and promptness. We continuously seek to improve our internal processes and appreciate your patience and understanding in this matter.The final decision regarding the loan was influenced by factors beyond our immediate control, including policies and requirements set by our lending partners. Specifically, changes in employment status can significantly impact the approval process. When our lenders verified employment as part of their standard procedure, they were informed of a job change, which unfortunately led to the loan not being finalized.We understand how disappointing this outcome was, and we want to assure you that our team is always ready to explore all possible options to assist our customers in finding solutions that work for them.Please know that we are here to support you in any way we can. Should you wish to discuss your experience further or have any additional questions, we encourage you to reach out directly. Our goal is to ensure that all our customers feel valued and supported throughout their journey with us.Thank you again for your feedback. It is essential in helping us to refine our service and ensure a better experience for all our customers moving forward.Kind regards,The Carmazone Management Team