Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received $1,500 from my school, which was sent to my BankMobile account. After the money was deposited, my account was hacked and compromised, and the funds were transferred to an unauthorized account ending in 5516. I didnt realize this for a few daysonly when I noticed I hadn't received the money.On April 18, 2025, I contacted BankMobile to report what had happened. I was instructed to file a claim so they could begin an investigation and work to recover the funds. I submitted the claim that same day and completed all the required documents.The investigation began, and I was told I would be contacted by the investigation team. However, over the course of the entire 90-day investigation, I only received one email from them. Then, today, I received an email stating that the case had been closed and that the money had been sent back to the same account that stole it in the first ******** completely distressed and frustrated. I dont even have the words to describe the level of unprofessionalism this shows. If my account was known to be compromised, why would they return the funds to the same account without verifying anything with me? I was never contacted to confirm where the funds should be sent.I called BankMobile today, and they told me there was nothing they could do because the case had been closed. They advised me to contact **************. When I called Santander, I was told they couldnt help either because the account in question wasnt in my name. They told me to reach back out to BankMobilewho in turn told me the same thing again.Ive called BankMobile nearly ten times trying to explain my situation and plead my case, but theyve been completely unhelpful. Im beyond frustrated. I was never contacted when the money reached their hands, and I wasnt given the opportunity to provide the correct account information. They didnt do anything to help me.

  Business Response

  Date: 08/05/2025

  Dear ******* *****,
  
  We are in receipt of ******* ******** complaint received on 07/24/25 from the BBB and we appreciate the opportunity to respond. **************** is important to us, and we take customer concerns very seriously.
  
  The security of our customer accounts is of the utmost importance to us. When suspicious activity was reported by Ms. ******* on 04/18/25,a restriction was placed on her profile pending an investigation. A notification was sent via email to Ms. ******* along with questions about the activity and a request for documentation needed to conduct the investigation.
  
  A claim was also filed on the refund that Ms. ******* stated that she had not received, and a notification was sent via email to her with a request for documentation needed to conduct the investigation.
  
  Once all the necessary documentation and information was received,the suspicious activity investigation was completed, and Ms. ******* was notified of the outcome on 04/27/25.
  
  As for Ms. ******** refund claim, once the investigation was complete, she was notified via email on 07/14/25 when a decision was reached which included the reason for the claim decision. While we realize this may not be the outcome Ms. ******* desired,BM Technologies, Inc. has no further recourse to pursue the dispute on her behalf. We would suggest that Ms. ******* contact the receiving bank to file a claim with them.
  
  Ms. *****, if we can assist in any way, please do not hesitate to contact us.
  
  
  Sincerely,
  
  BM Technologies, Inc.
  Customer Care Leadership 

  Customer Answer

  Date: 08/08/2025

   
  Complaint: 23642679
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 08/11/2025

  Dear ******* *****,
  
  We are in receipt of ******* Ogbonnas rejection received on 08/11/25 from the BBB and we appreciate the opportunity to respond. **************** is important to us, and we take customer concerns very seriously. 
  
  As previously advised, while we realize this may not be the outcome Ms. ******* desired, BM Technologies, Inc. has no further recourse to pursue the dispute on her behalf.We would suggest that Ms. ******* contact the receiving bank to file a claim and/or possible ID theft case with them.

  Ms. *****, if we can assist in any way,please do not hesitate to contact us.
  
  
  Sincerely,
  
  BM Technologies, Inc.
  Customer Care Leadership 

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23642679
  
  I am rejecting this response because:

  I must respectfully reject this claim as I am unable to take any action from my end. I cannot initiate or file a claim with the bank, as I do not hold an account with them. The only acceptable course of action is for Bank?Mobile to submit the claim on my behalf.
  My primary goal is to recover the $1,500 in question. Should Bank?Mobile be able to facilitate the transfer of this amount, I will consider the matter resolved. Until then, I would appreciate a satisfactory resolution
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company blocked ability to use cashapp. Leaving me with no way to send cash to the individuals I owe money to.

  Business Response

  Date: 07/24/2025

  Dear ******* *****,
  
  We are in receipt of ******* ********* complaint received on 07/23/25 from the BBB and we appreciate the opportunity to respond. **************** is important to us, and we take customer concerns very seriously.
  
  ********************** takes the security of a customers account very seriously.We use a transaction monitoring system which flags potentially fraudulent transactions or patterns on a customers account.

  Our review of Mr. ********* account records and calls into our *********** has determined that he called on 07/21/25 and stated that his card was not allowing him to transfer funds via a third-party payment processor.

  According to Mr. ********* card activity, the transactions were declined due to our sophisticated software program that helps protect his card from any unauthorized transactions.  

  Mr. ********* card would work for other merchants and he also has alternate ways to transfer or send funds such as an Automated Clearing House (ACH)transfer, a wire transfer, using our online bill payment feature or using other third-party payment processors.

  Mr. ********* card activity shows that he has since been able to use his card successfully at other merchants.

  Ms. *****, if we can assist in any way, please do not hesitate to contact us.
  

  
  Sincerely,
  
  BM Technologies, Inc.
  Customer Care Leadership 

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: 7/21/2025 Amount of money: $5500 Business Commitment: BankMobile in conjunction with ****************** is the banking provider for ******************'s ******************* any monies owed to students are wired to BankMobile for disbursement to the student.Nature of the dispute: BankMobile's online portal would not allow me to select a preference for the disbursement of funds due to me. Initially ( a month) ago I accessed the my account to make updates to my address and to select an option for disbursement. I was only presented with only one option to receive a paper check. That would not have been my "preference", but it was at that time the only option. I selected to receive a paper check. At that time I also contacted BankMobile's customer service line to inquire about not having an option to have my funds deposited into a bank account. The representative directed me to my school for clarification. When I contacted the school I was told BankMobile would remedy the issue **********, 7/21/2025, I received notice that my selected preference for disbursement was "undefined".This, after I had selected the preference a month or so ago for the only option offered- a paper check. When accessing the account today however, there was an option to select to have the funds wired into my bank account. I selected the option to have the funds deposited into my bank account, input my bank account information and received an error code that the transaction could not be completed for some odd,convoluted reason that was perfect nefariousness. I contacted BankMobile again and asked to speak to a Supervisor. The Supervisor did not validate my claims and told me that my attempts led to a "locked" account and to try again tomorrow. I explained to the gentleman that it could not have been my attempts that led to the locked account because I received that error message the very first time I tried to select a preference. I believe the account was hacked.

  Business Response

  Date: 07/23/2025

  Dear ******* *****,
  
  We are in receipt of **** *********** complaint received on 07/22/25 from the BBB and we appreciate the opportunity to respond. **************** is important to us, and we take customer concerns very seriously.
  
  ********************** is partnered with ********************** to disburse financial aid and other refunds for their students. Students can select how they receive their refunds based on the refund preference options available to them.

  We have reviewed Ms. *********** records and calls into the BM Technologies, Inc. *********** and have determined that she called on 06/26/25 for assistance selecting her refund preference, which was undefined, and she was advised that at that time, the only option was to have her refund disbursed by choosing Paper Check Delivered by **** as her preference.

  BM Technologies, Inc. then received a refund from ********************** on 07/18/25 while her refund preference was still undefined.
  

  Ms. ********** then attempted to update her preference to Deposit to an Existing account,which was now available to her; however, it was rejected by the system for security reasons where she was provided with suggestions for keeping her information secure while using our site and that she will have limited attempts to update her preference before a temporary block is placed which would remove her ability to make a refund preference change. However, Ms. ********** continued to try to update her preference and the temporary block was placed.

  Ms. ********** then attempted to update her preference again on 07/21/25 and received the same error message after which she called for assistance. A BM Technologies, Inc. Care Specialist then asked basic troubleshooting questions and advised her to try again after 24 hours; however, Ms. ********** requested that her issue be escalated, which was completed.
  
  Our technical teams then began to investigate the issue and on 07/22/25 an email notification was sent to Ms. ********** which requested that she attempt to update her preference again and let us know if her issue was resolved.
  
  Ms. ********** was then able to successfully update her refund preference on 07/23/25 to Deposit to an Existing account and entered her external bank account information. As of 07/23/25, Ms. ********** funds are in process to be transferred to her external bank account, per her refund preference, which takes 1-2 business days to complete.
  
  Ms. *****, if we can assist in any way, please do not hesitate to contact us.
  
  
  Sincerely,
  
  BM Technologies, Inc.
  Customer Care Leadership 

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a company my University uses to disbursed any left over money from student loans, grants, etc. They have refused to update my phone number on my account so that I can have access to my rightful refund money. I have submitted all documents they requested and I have not received any response nor has my phone number been updated so that I can access my account.

  Business Response

  Date: 07/23/2025

  Dear ******* *****,
  
  We are in receipt of ******* ****** complaint received on 07/21/25 from the BBB and we appreciate the opportunity to respond. **************** is important to us, and we take customer concerns very seriously.
  
  We have reviewed Ms. ****** records and calls into the BM Technologies,Inc. Call Center and have determined that a refund from her school was received on 07/14/25 while her refund preference was undefined.
  
  Ms. ****** then called on 07/15/25 for assistance logging into her profile because she no longer had access to the phone number on file. BM Technologies,Inc. takes the security of our customers accounts very seriously and requested that Ms. ****** submit documentation to have her information updated and she was advised that documents are processed within three business days of being received.
  
  Ms. ****** then submitted her documents, and an email notification was sent to her on 07/17/25 requesting that she confirm conflicting information that was included on the form we received from her,which she then did, and her phone number was updated on 07/22/25, within the three business day timeframe.
  
  Ms. ****** then shows to have successfully logged into her profile where she updated her refund preference to Deposit to an Existing account and entered her external bank account information. As of 07/23/25, Ms. ****** funds are in process to be transferred to her external bank account, per her refund preference, which takes 1-2 business days to complete.
  
  We would suggest that Ms. ****** periodically log in online to ensure that her profile information is kept up to date going forward.
  
  Ms. *****, if we can assist in any way, please do not hesitate to contact us.
  
  
  Sincerely,
  
  BM Technologies, Inc.
  Customer Care Leadership 

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute with my bank back in June 2023. The claim was denied. The months later $200 was deposited from that claim with no emails and nothing. Now recently 2 years later the merchant DraftKings is stating that I still owe money from a chargeback, which I provided the email the merchant sent to me. I have been dealing with this for 4 weeks with no real answers. The bank either owes the merchant or myself from the claim and was said to be denied. The merchant is stating that a chargeback was issued by my bank and the bank is not helping solve this issue.

  Business Response

  Date: 07/22/2025

  Dear ******* *****,
  
  We are in receipt of ****** ******* complaint received on 07/15/25 from the BBB and we appreciate the opportunity to respond. **************** is important to us, and we take customer concerns very seriously.
  
  We have reviewed Ms. ******* account records and calls into the BM Technologies, Inc. *********** and have determined that she filed 290 claims for the merchant in question on 06/23/2023. Ms. ****** was then notified via email on 07/03/2023 when a decision was reached on the disputes which included the reason for the claim decision.
  
  Ms. ****** then called on 06/19/25 where she stated that she received notification from a merchant which she had filed claims for in June 2023, which were denied; however, the merchant is now claiming that funds from the chargebacks of the claims were sent to BM Technologies, *** so her issue was escalated.
  
  The BM Technologies, *** Dispute Resolution Team then began to research her claims and Ms. ****** was advised on 07/01/25 that funds for two different claims were received from the merchant and deposited into her BankMobile account on 09/13/2023 and are reflecting on her account statement.
  
  Ms. ****** then stated that the merchant is claiming that funds for three additional claims were also sent to BM Technologies, Inc., which she had not received, and her issue was further escalated.
  
  The BM Technologies, *** Dispute Resolution Team then began to research her additional claims, and Ms. ****** was advised on 07/21/25 that funds for the three claims had been received from the merchant and have also been deposited into her account and are reflecting on her account statement.
  
  We apologize for any inconvenience ********* may have encountered while attempting to resolve the issue.
  
  Ms. *****, if we can assist in any way, please do not hesitate to contact us.
  
  
  Sincerely,
  
  BM Technologies, Inc.
  Customer Care Leadership 

• Initial Complaint

  Date:07/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm so sorry you're dealing with this, Elitethat sounds incredibly frustrating and unfair, especially given everything you've already endured. Here's a more structured and compelling version of your complaint for submission to the Better Business Bureau:Complaint Regarding BM Technologies Handling of Financial Aid Distribution for Palisades Fire Victims I am a verified victim of the Palisades fire and a current student at **************************. BM Technologies has been tasked with distributing financial aid, yet their handling of address verification requirements demonstrates a troubling lack of support and sensitivity for displaced individuals.Despite the fact that the fire occurred over six months agoleaving many of us homeless and without access to permanent housingBM Technologies continues to demand proof of address documents (e.g., utility bills, medical statements) that are no older than 6090 days. These requirements are not only unreasonable under the circumstances, but also impossible to meet for those still without stable residency.When attempting to resolve this issue, Ive encountered unprofessional conduct from both customer service representatives and supervisory staff. Their responses have been consistently dismissive and, at times, outright rude. More concerning is the fact that BM Technologies appears to have no formal process or exception policy in place to accommodate victims of natural disasters who cannot provide conventional documentation.This lack of empathy and flexibility directly undermines the purpose of the financial aid program, especially for students like myself who are trying to rebuild their lives and pursue education despite significant hardship.I respectfully request the Better Business Bureau to investigate BM Technologies' failure to provide equitable and compassionate service, and encourage them to develop protocols that recognize and appropriately support individuals affected by natural disasters.

  Business Response

  Date: 07/21/2025

  Dear ******* *****,
  
  We are in receipt of Chanelle *********** complaint received on 07/15/25 from the BBB and we appreciate the opportunity to respond.Customer service is important to us, and we take customer concerns very seriously.
  
  ********************** is partnered with ********************** to disburse financial aid and other refunds for their students. Depending on the school, students receive a welcome packet in the mail, or a personal code sent to their email address that provides instructions on how to create a BM Technologies, Inc. profile. Once a profile is created students can select a refund preference based on the options available to them.
  
  If a student selects Deposit to a BankMobile Checking Account as their refund preference, BM Technologies, Inc. is required to verify the identity of the accountholder upon the request to open an account. The Customer Identification Program (CIP) is an identification verification process. According to the USA PATRIOT Act, federal banking regulations require all financial institutions to obtain, verify and record the identity of their account holders. We comply with these requirements by asking customers who request to open an account with us to submit legible copies of their identification documents. While under CIP verification, an identification hold is placed on the account and access to funds is restricted. Once the customer has been verified, the hold is removed from the account. Requested accounts will automatically be closed after 30 days if verification cannot be successfully completed through the documentary process.
  
  A review of Ms. *********** records and calls has determined that she activated her profile on 07/10/25 and selected Deposit to a BankMobile Checking Account as her refund preference. Ms. ********** was then advised of the identification documents required to proceed with opening the account, which she submitted.
  
  Ms. ********** was then advised on 07/11/25 that we were unable to proceed with verification because the address on her profile was not a physical (residential/home) address.Customers must have a physical residential address to open a BankMobile account. The notification also advised Ms. ********** to update the primary address on her profile so that it reflects her physical residential address and to submit proof of physical address. Ms. ********** then stated that she would not be able to submit the required documentation due to her current living situation, and her issue was escalated for her.
  
  A BM Technologies, Inc. Executive Response Team Specialist then reached out to Ms. ********** where her issue was further escalated. The Executive Response Team Specialist continued to work with Ms. ********** and she was advised on 07/16/25 that we would be unable to open an account for her if she is not able to provide the required documentation necessary to verify her identity and it was suggested that she update her refund preference to an alternate method. Ms. ********** then stated that since her school had not yet sent a refund disbursement to us for her, she would work with them for alternate options of receiving her future refunds.
  
  Ms. *****, if we can assist in any way, please do not hesitate to contact us.
  
  
  Sincerely,
  
  BM Technologies, Inc.
  Customer Care Leadership
  

• Initial Complaint

  Date:07/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been calling them for days and turned in documents to update my address and phone number with no support. I have a disability that affects my memory and I have given this bank more than enough verification information to verify my account not just that but they have a lawsuit for lying about fees. I will be closing this account once I gain access.

  Business Response

  Date: 07/10/2025

  Dear ******* *****,
  
  We are in receipt of ****** ****** complaint received on 07/09/25 from the BBB and we appreciate the opportunity to respond. **************** is important to us, and we take customer concerns very seriously.
  
  *********************** top priority is the safety and security of our customers accounts. When a customer calls into the ********************** ************ they are asked a series of verification questions that allow us to identify who we are speaking with. If a customer is unable to pass caller verification, agents are not able to assist them with any account/profile specific questions and instructions are sent to them via email on how to have their information updated, which includes the identification documents that they will be required to submit.
  
  We have reviewed Ms. ****** records and calls and have determined that she called into the BM Technologies, Inc. *********** on 04/17/25 for assistance logging into her profile because she no longer had access to the phone number on file. BM Technologies,Inc. takes the security of our customers accounts very seriously and requested that she submit documentation to have her information updated; however, they were not received from Ms. *******
  
  Ms. ****** then called again on 07/02/25 and was not able to pass caller verification; therefore, an email was sent to her advising that she will be required to complete the attached Identify Verification Form and submit it along with a copy of her government issued ID and current proof of address so that her information may be updated.
  
  Ms. ****** then submitted the required documents, and her information was updated on 07/09/25 after which she was able to successfully log in.
  
  Ms. Manesss account records also show that she was successfully using her debit card for transactions while waiting on her information to be updated so that she could log into her account.
  
  We apologize for any inconvenience Ms. ****** may have encountered while attempting to resolve the issue.
  
  Ms. *****, if we can assist in any way, please do not hesitate to contact us.
  
  
  Sincerely,
  
  BM Technologies, Inc.
  Customer Care Leadership 

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying for months to get my address changed with your company. I've called multiple times, verified my account, and still nothing has been done. Your employees have either refused to help me, lied to avoid doing their job, or claimed the address on file was correct when it clearly wasnt. Because of this failure, you sent my debit card to the wrong address. On July 6, 2025, I received a notification that someone made unauthorized purchases using my debit card, and the transactions were in a foreign currency. I did not make these charges. This account is how I pay bills, support my children, and handle my school finances. Your negligence in not updating my address, despite repeated verified requests, has directly caused this issue and financial stress.I am demanding that my address be updated immediately to ******************************************** and that a new debit card be issued and sent there without delay. I am also disputing the July 6 transactions and want a full investigation launched. I expect all communication regarding this matter to begin through email so that I have documented proof of contact. Do not call me firstI want the initial response in writing. After that, phone calls can be used, but I need documentation for my records. I also expect confirmation that my address has been updated, my new card has been sent, and that you are taking action on the fraud.If I do not receive an email response within five business days, I will be filing complaints with the Better Business Bureau, the ************************************, and the ************************. I will also consider legal action based on negligence, mishandling of personal financial information, and failure to protect my account. My name is **** **** and my phone number is ************

  Business Response

  Date: 07/11/2025

  Dear ******* *****,
  
  We are in receipt of **** ***** complaint received on 07/07/25 from the BBB and we appreciate the opportunity to respond. **************** is important to us, and we take customer concerns very seriously.
  
  We have reviewed *** ***** records and calls into the BM Technologies, Inc. *********** and have determined that he ordered a replacement card online on 03/29/25 which was mailed to the address on file. When a replacement card is requested, the address on file is displayed to the customer who is required to either confirm it as accurate or update it in order to complete the request. *** **** also activated his virtual card and his statement reflects that he has been using that card successfully. As of 07/10/25 the replacement card has not been activated.
  
  *** ***** then called on 04/24/25 and stated that he was attempting to order a replacement card online but was receiving an error when attempting to update his address so his issue was escalated. Our technical teams then began to investigate the issue and on 04/28/25 a BM Technologies, Inc. Executive Response Specialist reached out to *** **** letting him know that the address he was attempting to add could not be used since it was a commercial address.Customers must have a physical residential/home address on file and cards are not able to be mailed to a commercial address.

  *** **** then called on 05/22/25 but was not able to pass caller verification. If a customer is unable to pass caller verification, agents are not able to assist them with any account/profile specific questions and instructions are sent to them via email on how to have their information updated, which includes the identification documents that they will be required to submit. An email was sent to *** **** advising that he will be required to complete the attached Identify Verification Form and submit it along with a copy of his government issued ID and current proof of address so that his information may be updated. As of 07/10/25, the required documentation has not been received from *** ****.

  *** **** then called on 06/11/25 and once again stated that he was receiving an error when attempting to update his address online so his issue was escalated to our technical teams and he was sent an email notification the same day providing troubleshooting steps and requested that he let us know if his issue was resolved; however, he did not respond to our request.

  An Executive Response Specialist then reached out to *** **** on 07/09/25 to provide assistance and it was determined that the system was not accepting his address due to him attempting to enter in multiple apartment/mailbox numbers. *** **** was advised to attempt to update his address again with only one of the numbers and let us know if he was still experiencing issues. Since we had not heard back from us, the Executive Response Specialist also followed up with *** **** on 07/10/25; however, he has not yet responded back letting us know if his issue was resolved or not.

  *** **** was also advised on 07/09/25 that if there are any unauthorized transactions on his account, he would want to contact our ********************* as soon as possible so that we may assist him with filing a claim or he may file the claim online instead.
  
  If *** **** is still in need of a replacement card, he may also request one online which, once ordered, takes 5-7 business days to arrive.
  
  Ms. *****, if we can assist in any way, please do not hesitate to contact us.
  
  
  Sincerely,
  
  BM Technologies, Inc.
  Customer Care Leadership 

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23562824
  
  I am rejecting this response because: you didnt solve my issue and I responded to their messages they keep telling me that they did everything. And for the last time this address is not a commercial address. I literally live here. Like why is everyone calling me a liar?
  
  Sincerely,
  
  Meja Maka 

  Business Response

  Date: 07/16/2025

  Dear ******* *****,
  
  We are in receipt of **** ***** rejection received on 07/14/25 from the BBB and we appreciate the opportunity to respond. **************** is important to us, and we take customer concerns very seriously. 
  
  As previously advised, a BM Technologies, Inc. Executive Response Specialist advised Mr. **** on 07/09/25 that the system was not accepting his address due to him attempting to enter in multiple apartment/mailbox numbers. Mr. **** was advised to attempt to update his address again with only one of the numbers and let us know if he was still experiencing issues. Since we had not heard back from him, a follow-up request was sent to Mr. **** on 07/10/25.
  
  As of 07/14/25, Mr. **** has not yet responded back letting us know if his issue was resolved or not and according to his records, there have been no additional attempts by him to update his address.
  
  We encourage Mr. **** to attempt to update his address again online and then respond to our request letting us know if he was successful or if additional assistance is needed so that we may proceed with resolving his issue.
  
  Ms. *****, if we can assist in any way,please do not hesitate to contact us.
  
  
  Sincerely,
  
  BM Technologies, Inc.
  Customer Care Leadership 

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an issue with this company regarding a refund from my VA student reimbursement. I have received my remaining balance from my pell ***** however my school has issued a refund through their service. It was striking to me that my account was flagged due to fraudulent activity though I have provided the materials necessary to receive my money. This company has stalled resulting in me getting a three day notice from my landlord. I am a college student that does not work because of my school schedule. I am also a veteran and I am reliant on this funding. I have constantly called this company to see where my refund is and there is no legitimate response set for always under the review. wait two weekstime has came and gone, and I am still without a refund. This event comes immediately after I was able to have access to their site and access previous funds after Ive stated who I was, I dont see why the situation wasnt rectified. Please help me I feel like I am taking for a joke. Every time I call there is at least a 45 minute wait period and may being transferred to several just to be looped around again for a joke.

  Business Response

  Date: 07/03/2025

  Dear ******* *****,
  
  We are in receipt of ***** Johnsons complaint received on 06/30/25 from the BBB and we appreciate the opportunity to respond. **************** is important to us, and we take customer concerns very seriously.
  
  The security of our customer accounts is of the utmost importance to us. When suspicious activity was reported by ******************* on 06/20/25,a restriction was placed on her profile at their request pending an investigation.
  
  Ms. ******* then called into the BM Technologies***** *********** and was advised that the investigation may take up to 15 business days to complete and an update will be sent once available.
  
  A BM Technologies, Inc. Resolution Specialist then attempted to call Ms. ******* on 07/03/25 but was unsuccessful. An email notification was also sent to Ms. ******* advising of our attempt to contact her and requested that she call us back as soon as possible so that we may proceed with the investigation.
  
  Due to the sensitive nature of this complaint BM Technologies,Inc. will communicate directly with Ms. ******* and encourage her to return our call at the phone number we provided to her in our messages. 
  
  Ms. *****, if we can assist in any way, please do not hesitate to contact us.
  
  
  Sincerely,
  
  BM Technologies, Inc.
  Customer Care Leadership 

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23530682
  
  I am rejecting this response because:

  this company still has not refunded my money without hesitation more games are continuing to be played. I have called the company back after receiving a call on 3 July 2025. I was then asked to send over my valid ID which is something that could have been handled on the first day of them stating that my account was flagged . I dont know what type of show theyre running there seems to be lack of communication or concern however, we are past 5 July and I need to pay my rent. This makes no sense. How games are consistently being played and theres no repercussion on the end of the company I have encountered too late fees with my rent due to them playing games. They are so unprofessional each time I call and very dismissive. Especially when Im giving a professionalism on my end I want my money and Im possibly thinking about countersuing for emotional damage and lack of consideration and concern. The problems that could be avoided from them just doing their job has caused great monetary damage on my end seeing that I am now renting my apartment from month-to-month what is stopping my landlord from putting me out, I have addressed these concerns and all I hear is I see clearly things are not being seen. Otherwise we would not be running into the same problems yet I digress.

  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 07/10/2025

  Dear ******* *****,
  
  We are in receipt of ***** Johnsons rejection received on 07/08/25 from the BBB and we appreciate the opportunity to respond. **************** is important to us, and we take customer concerns very seriously. 
  
  A BM Technologies, Inc. Resolution Specialist spoke with Ms. ******* on 07/08/25 and advised her what was needed in order to proceed with the investigation, which was then received and she was advised of the outcome on 07/09/25.
  
  As previously advised, due to the sensitive nature of this complaint BM Technologies, Inc. will communicate directly with Ms. ******* and encourage her to contact our investigators if she has any further questions or concerns.
  
  Ms. *****, if we can assist in any way,please do not hesitate to contact us.
  
  
  Sincerely,
  
  BM Technologies, Inc.
  Customer Care Leadership 

• Initial Complaint

  Date:06/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of 6/26/2025 As stated by ********************************************************* they are encountering payment process problems and were able to pay all of their students except the Graduate students.This problem occurred because **** was not able to upload payments due to BankMobile Disbursements' outdated Payment Integration Platform, causing irreputable emotional distress to the very students that need financial funding, creating barriers to education instead of removing them, and creating a hostile learning environment.

  Business Response

  Date: 07/02/2025

  Dear ******* *****,
  
  We are in receipt of ******* ***** complaint received on 06/27/25 from the BBB and we appreciate the opportunity to respond. **************** is important to us, and we take customer concerns very seriously.
  
  ********************** is partnered with ********************* to disburse financial aid and other refunds for their students.
  
  BM Technologies, Inc. received refund disbursements from **************** on 06/26/25 for many students; however, a refund was not included for him. BM Technologies, Inc. has not experienced any issues with receiving refunds from any of our schools, including Mr. ******
  
  BM Technologies, Inc. then received a refund from **************** for him on 07/01/25 which is being transferred to his external account, per his current refund preference, and takes 1-2 business days to be received.
  
  Ms. *****, if we can assist in any way, please do not hesitate to contact us.
  
  
  Sincerely,
  
  BM Technologies, Inc.
  Customer Care Leadership