Reviews

This profile includes reviews for RTI International's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RTI International

  3040 Cornwallis Rd Research Triangle Park, NC 27709-0155

  
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  RTI International

  701 13th St NW Ste 750 Washington, DC 20005-3967

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  RTI International

  2951 Flowers Rd S Ste 119 Atlanta Koger Center, Oxford Bldg Atlanta, GA 30341-5533

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  RTI International

  1440 Main St Ste 310 Waltham, MA 02451-1131

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  RTI International

  1000 Parliament Ct Ste 100 Imperial Court Business Park Durham, NC 27703-8456

  

Review Details

• Review fromCynthia S

  Date: 08/22/2025

  1 star
  Unfulfilled promise of recompense for completed survey. Promised gift card of 500 dollars. This is a medical review survey and I am a medical provider. While I do not need the 500 dollars, I take issue with any form of research advertising itself as existing to support health, well being and medical advances to help people, and yet acting through shady and harassing processes and not following through. I did not ask to be contacted about dementia: I do support work taking part for those individuals and their families affected by this disease. Medical research is expensive, treatments are expensive: the costs of healthcare drain and bankrupt people and their families. There is no email or telephone number that contacts your company to result in any response. You are a disgraceful waste of time and any funded research is highly doubt you are ethically completing.
  

  RTI International

  Date: 08/28/2025

  We are writing in response to the customer review received at the ******************** on August 22, 2025, regarding the ************************************************** Clinician Survey. In the review the individual indicated that they had completed the survey and had not received the promised $500 gift card incentive and that there is no email or telephone number that contacts your company to result in any response. On Thursday, August 21, the day prior to the date the review was submitted to the BBB, RTI International sent the individual an email message thanking them for their participation in the study; the message included the $500 gift card incentive redemption link and expiration date (11/20/2025) and the projects toll-free helpdesk telephone number. On Friday, August 22, 2025, the individual responded to that message, indicating that the incentive was expired and that they were unable to reach anyone. The project staff replied to the individual within 30 minutes of receiving the message, indicating that the incentive expiration date is November 20, 2025, and encouraging them to reach out to the project via the toll-free telephone number if they had any questions or concerns. Having received no response to this email, the ************** Clinician Survey Project Director contacted the individual by phone on August 26, 2025, and left a voicemail message with the Project Directors contact information as well as the toll-free project telephone number. The Project Director also followed up with the individual via email, again confirming that the incentive had not been redeemed and that it expires on November 20, 2025, providing the redemption link, and encouraging the individual to contact the Project Director or the project helpdesk via email or toll-free telephone number. The primary goal of the **** is to enable research that will guide practices and policies to ensure that all people living with dementia receive optimal care from a well-prepared and well-supported workforce. Over ****** community clinicians, including doctors, physician associates, and nurse practitioners, will be recruited to participate in a web-based survey and followed longitudinally. Administrators and staff in nursing homes, assisted living centers, and home health care agencies will also be invited to participate in surveys focused on training, working conditions, and changes in employment, and will be followed longitudinally.

• Review fromAissa Z

  Date: 04/28/2025

  1 star
  The RTI International organization keeps harassing my family with letters regarding their drug use study. None of us use drugs and we have told the person coming to our door many times that we do not wish to participate. We have been sent four letters within the week, and it looks like it wont stop.
  

  RTI International

  Date: 04/30/2025

  Good Afternoon, We are writing in response to the complaint received at the BBB on April 29, 2025 regarding the National Survey on Drug Use and Health (*****) 1. In the message the individual indicated that they do not want to participate in the survey and that they did not want to receive any more letters or visits from a ***** field interviewer. Their case was coded out as a final refusal on 4/29/2025 and no one else from ***** will be contacting the resident. The resident may receive a letter that was mailed before the case was coded out as a refusal. The National Survey on Drug Use and Health (*****) provides up-to-date information on alcohol, tobacco, drug use, mental health and other health-related issues in *****************. Information from ***** is used to support prevention and treatment programs, monitor substance use trends, estimate the need for treatment facilities and assist with the creation of government policy. Household addresses, not specific people, are randomly chosen through scientific sampling methods. Once a household has been chosen, it cannot be replaced for any reason. This ensures that ***** accurately represents the many different types of people in the *************. Participation is incredibly important, which is why we make every attempt to contact residents of selected households through mailings and sometimes visits from our professional Field Interviewers; however, we never want to make respondents feel upset. Respondents are always welcome to call the ***** helpdesk number that is provided on our letters ***************) to have their case coded as a refusal and stop all future contact from *****. On behalf of *****, wed like to apologize for any distress our letters and visits may have caused. If there any further questions, please contact the ***** Hotline Monday through Friday between 9:00 AM and 5:00 PM (Eastern Time) at **************. 1 The ***** project is sponsored by an agency of the *************** of Health and ************** (OMB No. *********). Additional information about the ***** can be accessed on the Internet at ************************, *********************, and ******************. Sincerely, ***** ****** ***** Helpdesk **************

• Review fromJulio H

  Date: 02/21/2024

  1 star
  To whom it may concern. We have received multiple letters at our home at **** ************. ******* *******. from RTI international company this is been going on for several months, we are not interested, We asked this company to stop sending their letters to our address .I have read multiple complains on the web and also at BBB site. We are concerned after learning about this company .we don"t want a stranger nocking at our door with their demand tactics. I will take legal matters if RTI international don't stop sending their letters to our home address.
  

  RTI International

  Date: 02/23/2024

  Good Day,We are writing in response to the complaint received at the BBB on February 22, **** regarding the National Survey on Drug Use and Health (*****) 1. In the message the individual indicated that they do not want to participate in the survey and that they did not want to receive any more letters. Their case was coded out as a final refusal on 2/22/**** and no one else from ***** will be contacting the resident. The resident may receive a letter that was mailed before the case was coded out as a refusal. The National Survey on Drug Use and Health (*****) provides up-to-date information on alcohol, tobacco, drug use, mental health and other health-related issues in *****************. Information from ***** is used to support prevention and treatment programs, monitor substance use trends, estimate the need for treatment facilities and assist with the creation of government policy. Household addresses, not specific people, are randomly chosen through scientific sampling methods. Once a household has been chosen, it cannot be replaced for any reason. This ensures that ***** accurately represents the many different types of people in *****************. Participation is incredibly important, which is why we make every attempt to contact residents of selected households through mailings and sometimes visits from our professional Field Interviewers; however, we never want to make respondents feel upset. Respondents are always welcome to call the ***** helpdesk number that is provided on our letters ***************) to have their case coded as a refusal and stop all future contact from *****. On behalf of *****, wed like to apologize for any distress our letters may have caused. If there any further questions, please contact the ***** Hotline Monday through Friday between 9:00 AM and 5:00 PM (Eastern Time) at **************. 1 The ***** project is sponsored by an agency of the U.S. Department of Health and ***** Services (OMB No. 0930-0110). Additional information about the ***** can be accessed on the Internet at ************************, *********************, and ******************. Sincerely,*********************** ***** Helpdesk **************

• Review fromPaul R

  Date: 09/08/2023

  1 star
  Leave us alone. We never contacted you . Stop mailing me. I don't do anything for $30. So stop mailing and bothering us in person
  

  RTI International

  Date: 09/15/2023

  Good Afternoon, We are writing in response to the customer review received at the ******************** on September 8, 2023 regarding the National Survey on Drug Use and Health (*****)1. In the review the individual indicated that they did not want to participate in the survey and that they did not want to receive any more letters or visits from a ***** field interviewer. We have attempted to contact this individual to identify their case and assign it a final refusal status. The National Survey on Drug Use and Health (*****) provides up-to-date information on alcohol, tobacco, drug use, mental health and other health-related issues in *****************. Information from ***** is used to support prevention and treatment programs, monitor substance use trends, estimate the need for treatment facilities and assist with the creation of government policy. Household addresses, not specific people, are randomly chosen through scientific sampling methods. Once a household has been chosen, it cannot be replaced for any reason. This ensures that ***** accurately represents the many different types of people in *****************. Participation is incredibly important, which is why we make every attempt to contact residents of selected households through mailings and visits from our professional Field Interviewers; however, we never want to make respondents feel upset. On behalf of *****, wed like to apologize for any distress our mailings or interviewers visits may have caused. If there any further questions, please contact the ***** Hotline Monday through Friday between 9:00 AM and 5:00 PM (Eastern Time) at **************. 1 The ***** project is sponsored by an agency of the U.S. Department of Health and ***** Services (OMB No. 0930-0110). Additional information about the ***** can be accessed on the Internet at ************************, *********************, and ******************. Sincerely, *********************** ***** Helpdesk **************

• Review fromSATINDER K

  Date: 08/13/2023

  1 star
  This company keeps sending the same women to our home at various times for the past month+ its been 5+ weeks of the same thing. We are NOT interested in participating in any survey. I dont care about getting $30 for some hour long survey. IM NOT GOING TO ANSWER THE DOOR LET ALONE ******* TO THIS WOMEN YOU KEEP SENDING. this woman comes on Sundays at 7-8pm ringing our door cam back to back and waiting in our lobby for 30+ mins as according to our neighbor. She has shown up on religious holidays pulling the same stunt. since July 12th to now its constant ringing our door cam. she shows up 3-4 times a week every week at various times. from 12pm, 2pm, 3pm, 7-8pm. what part of we aren't interested does this company not get that they keep sending the same women over back to back? then they have the audacity to send us letters. REMOVE OUR ADDRESS AND INFORMATION FROM YOUR DATABASE AND DO NOT SEND ANYONE OVER EVER AGAIN. DO NOT SELL OUR INFORMATION OFF TO ANY DATA COLLECTION AGENCY, WE WANT IT REMOVED. We already have door logs and screen shots of each day she has shown up not to mention a video log of her entering our building without our permission which is trespassing. if this continues we will be pursuing legal action and submitting a report to local law enforcement for the constant harassment of this women being beyond pushy and ringing our doorbell back to back for 30 mins straight. I EXPECT TO HAVE A RTI CUSTOMER SERVICE REP ******* TO THIS. AND IF THIS DOESNT STOP I PROMISE IT WILL EFFECT YOUR FUTURE FUNDING. SO CONTANT ME ASAP.
  

  RTI International

  Date: 09/15/2023

  Good Afternoon, We are writing in response to the customer review received at the ******************** on August 13, 2023 regarding the National Survey on Drug Use and Health (*****)1. In the review the individual indicated that they did not want to participate in the survey and that they did not want to receive any more letters or visits from a ***** field interviewer. We have attempted to contact this individual to identify their case and assign it a final refusal status. The National Survey on Drug Use and Health (*****) provides up-to-date information on alcohol, tobacco, drug use, mental health and other health-related issues in *****************. Information from ***** is used to support prevention and treatment programs, monitor substance use trends, estimate the need for treatment facilities and assist with the creation of government policy. Household addresses, not specific people, are randomly chosen through scientific sampling methods. Once a household has been chosen, it cannot be replaced for any reason. This ensures that ***** accurately represents the many different types of people in *****************. Participation is incredibly important, which is why we make every attempt to contact residents of selected households through mailings and visits from our professional Field Interviewers; however, we never want to make respondents feel upset. On behalf of *****, wed like to apologize for any distress our mailings or interviewers visits may have caused. If there any further questions, please contact the ***** Hotline Monday through Friday between 9:00 AM and 5:00 PM (Eastern Time) at **************. 1 The ***** project is sponsored by an agency of the U.S. Department of Health and ***** Services (OMB No. 0930-0110). Additional information about the ***** can be accessed on the Internet at ************************, *********************, and ******************. Sincerely, *********************** ***** Helpdesk **************

• Review fromCarol O

  Date: 06/09/2023

  1 star
  Second letter received even though survey was refused. Called their number and asked to be removed, got voicemail. Perhaps a class action suit would be in order as the internet is full of complaints about this harassment.
  

  RTI International

  Date: 06/26/2023

  Good Afternoon, We are writing in response to the customer review received at the ******************** on June 10, 2023 regarding the National Survey on Drug Use and Health (*****)1. In the review the individual indicated that they did not want to participate in the survey and that they did not want any more letters sent to their home. We have attempted to contact this individual to identify their case and assign it a final refusal status. The National Survey on Drug Use and Health (*****) provides up-to-date information on alcohol, tobacco, drug use, mental health and other health-related issues in *****************. Information from ***** is used to support prevention and treatment programs, monitor substance use trends, estimate the need for treatment facilities and assist with the creation of government policy. Household addresses, not specific people, are randomly chosen through scientific sampling methods. Once a household has been chosen, it cannot be replaced for any reason. This ensures that ***** accurately represents the many different types of people in *****************. Participation is incredibly important, which is why we make every attempt to contact residents of selected households through mailings and visits from our professional Field Interviewers; however, we never want to make respondents feel upset. On behalf of *****, wed like to apologize for any distress our mailings or interviewers visits may have caused. If there any further questions, please contact the ***** Hotline Monday through Friday between 9:00 AM and 5:00 PM (Eastern Time) at **************. 1 The ***** project is sponsored by an agency of the U.S. Department of Health and ***** Services (OMB No. 0930-0110). Additional information about the ***** can be accessed on the Internet at ************************, *********************, and ******************. Sincerely, *********************** ***** Helpdesk **************