We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Driving Lessons

I Drive Hand Over Hand Driving School, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driving Lessons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter ************************* was a driving student at this school. She completed the theoretical portion and driving test but not the behind the wheel instruction. Shortly after the new year we received a letter in the mail from the driving school with her DMV paperwork stating she has completed both her theoretical and behind the wheel instruction. I have spoken with the new owner of the driving school twice via phone and have communicated with him via email (including an attached photo of the papers we received in the mail). He has yet to respond to my request to schedule my daughter for her in person driving lessons.

    Business Response

    Date: 04/22/2024

    We made numerous attempts to schedule the driving portion, from August 2023 to December 2023. The contract was good for 90 days. Idrive hand over hand driving school is under a new  administrator. ****************** has received the necessary paperwork for a her teen to receive their learner's permit. I will reach out to the new administrator to see what we can agree on. 

    Customer Answer

    Date: 04/22/2024

     
    Complaint: 21559632

    I am rejecting this response because:

    My daughter ****** received the in person instruction. Are you seriously suggesting I take her paperwork to the *** without the driving lessons??? Secondly,  there was NEVER a mentioning of *** time period in which the hours were required to be completed; in fact I was told we had until she was 18 years of age! This response is absolutely irresponsible and outrageous given the fact that we have not received what we paid for

     Also, you have made ZERO attempts to get my daughter scheduled. I M the one who reached out every single time. We specifically agreed to reconvene after the new year. The fact that ownership changed was completely out of our control and pushing students out the door without the necessary instruction is simply dangerous and a terrible business practice!

    Sincerely,

    *****************************

    Business Response

    Date: 04/24/2024

    The new administrator has agreed to follow with ****************** and schedule the driving for her teen. 

I Drive Hand Over Hand Driving School, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.