Complaints

This profile includes complaints for Reidsville Nissan, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Reidsville Nissan, Inc.

  1123 Freeway Dr Reidsville, NC 27320-7102

  
• 

  Reidsville Nissan, Inc.

  PO Box 2195 Reidsville, NC 27323-2195

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Rescission of Auto Purchase Agreement Pursuant to the Truth in Lending Act ****** and Other Consumer Protection Laws. I am writing to formally rescind my [contract/agreement] for the purchase of the ****** Mustang,2019, vin number *****************] , purchased on [12/11/2020] at your [Dealership Location]. Under the provisions of relevant consumer protection laws and regulations, including but not limited to the Truth in Lending Act ******, ************************ (***) regulations, and the ************************************ (****) guidelines, I am exercising my right to rescind this contract and request a full refund of any amounts paid, in accordance with my rights under the Truth in Lending Act ****** (15 U.S.C. 1601) and related consumer protection statutes. After careful review of the loan documents and disclosures provided by your dealership, I have discovered multiple violations of my rights as a consumer. These violations fall under the following federal consumer laws: 1. **Truth in Lending Act ****** Violations**: Truth and lending disclosure: Annual percentage rate, finance charge((Sum of all charges)), amount financed, any down payment with total payments, total interest from apr. (amount of credit provided on my behalf((open end credit plan)). Drive time did not accurately and truthfully follow the ****** laws. Primary tabs (*definition) The Truth in Lending Act ****** is a consumer protection law enacted in 1968 in response to exceedingly predatory loan practices. Prior to the ***** lenders would use a variety of terminology and forms of lending that.

  

  Business Response

  Date: 10/14/2024

  After carefully reviewing the consumer's request and all our our personal records, we will not rescind the contract or refund the customer at all. It looks like this purchase was made almost four years ago to date. The customer purchased a vehicle from us in which we acquired financing for them with *******************************. The customer signed a credit application allowing us to obtain financing for them, they were given ample amount of time to review the vehicle and then proceeded to obtain all of the stipulations required to satisfy the loan requirements. Once those steps were completed, the customers sat down with our finance manager to review the terms of the sale and proceeded to sign all of the legal documents. The customer put $1,000 down for the purchase and paid the documentation fee of $897.70 which is contracted on every single contract that we process. They were given time to read and review the bill of sale, contract, and all other purchase documents that relate to the sale. Those documents outlined the sales price, registration fees, documentation fee, optional gap contract, and the finance charges related to their approval. Upon reviewing all of this information the customer still elected to sign everything and take delivery of the vehicle. We pride ourselves on being fully transparent with each of our customers and know we took all the necessary steps to make sure ******* and ****** ********* were fully aware of everything prior to the completion of this purchase. 

• Initial Complaint

  Date:11/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September the 28 , 2023 my husband and I purchased a vehicle we thought. We had to put insurance on the vehicle before we drove it off the lot paying in total 270.00 for insurance on a vehicle they said we do not own! Before the 5th day we had to take it back due to a mechanical issue! It took them 5 weeks and still we weren’t able to keep the car while the bank put a hold on the check until the vehicle was returned to us ! As of today we are still getting letter with new credit report being done without our permission! The last one stated from October 2023, one time did we ever give them permission to run our credit not as many times they wanted to per month! My score alone dropped by 12 points and my husband over 20 points. I would like for our credit score to be fixed as well as our money for insurance,as stated by the manager Justin we never owned the vehicle!

  

  Business Response

  Date: 11/22/2023

  According to our records, Mr. and Mrs. ******** attempted to purchase a vehicle from us. The customer came in to our dealership on September 30th to test drive and purchase a vehicle. After allowing ample time to review the vehicle, the customers then proceeded to give us their credit information. They signed the credit application authorizing us to pull their credit and attempt to secure financing for them. Unfortunately, when you authorize that request there will be changes to the applicant's credit score. There is no way to return credit score points to the customer in that regard. It is standard practice to make sure an applicant has insurance for a vehicle they purchase so we made sure the customer was protected with insurance when leaving our location as well as satisfying the bank obligations of having insurance on their new vehicle. Based on the lender we used, they required additional stipulations for funding and we had the customer sign a conditional delivery agreement outlining that the vehicle purchase is not complete unless all the stipulations were met with that particular lender. I've attached the signed credit application and conditional delivery agreement for your records to review. 

  The customer told the finance company of some mechanical issues with the vehicle that prevented the contract from being finalized. We immediately retrieved the vehicle to have the proper repairs performed, but were delayed because of parts being back ordered. We allowed the customer to drive one of our vehicles to make up for the inconvenience and allow them to have transportation while we tried to resolve the issue. Unfortunately, the repairs have still not been completed and the original bank approval has expired preventing us from selling a vehicle at this time. We apologize for being unsuccessful in finalizing the loan, but we feel as though we completed everything to the best of our ability in a kind and professional manner. There is no way for us to be able to fix their credit scores and we do not feel as though we should have to refund the customer's insurance funds.  

  Customer Answer

  Date: 11/22/2023

   I am rejecting this response because: As stated, we only gave permission once to run our credit prior to signing the contract. Not anytime after that contract was signed!
  Via the service department service mechanic manager specializing in ****** ************* Stated the vehicle was drivable the part was just a sensor that would do no harm to the vehicle. They made us aware that we could drive it and once the part that was on back order came in we could bring it back to be serviced! We can’t be at fault for cars they put on the lot only to last until they receive payment from the bank only to not fix it! I asked Justin on more than one occasion to give the vehicle back and once the part came in we could get it serviced on the day the part arrives! I would also like to state that the bank agreement is not expired! As of yesterday 11/21/2023 ! They wanted to know if we had the vehicle so they could send them Reidsville Nissan the check! Application number********. is still open and has not expired. Please reach out to them ! I give my total consent!

  *** ****** ******* ******** ********** ********
  
  
  
  
  

  
  

  

  Business Response

  Date: 11/22/2023

  The only submissions of credit were performed at the time of attempting to acquire financing. The credit inquires were all performed the same day as the credit application was signed. The contract was returned because the consumer alerted the finance company they were owed repairs. We attempted to complete the repairs, but have been unable to because of the parts being back ordered. The finance company made an exception to reopen the original approval on October 18th because of the situation, but its approval is only valid for a 30 day window. Unfortunately, that window is no longer open. At this time we can not proceed with the sale of the vehicle. We also do not feel comfortable selling a vehicle that currently needs repairs and would be fearful of it creating further complications for the customer. The customer wanting to force this purchase is one of the same complaints they currently have against our business. 

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boyfriend took his car to get Inspect because brought the car from the Reidsville Nissan dealership. The car was as is with tinted windows. They have pass the car yeas. This time go a men we never saw before told us that it may due to the windows. My boyfriend told him he got the car as is from the dealership and they pass it last year. While we was waiting, there is a window when customers can the guy work or inspect the cars. I saw the same men that spoke to us talk to the inspector. That guy than comes and inform us that it didn't pass due to the window. We went another place they informed us that a dealership can not sale a vehicle that do not pass. They knowing sold My boyfriend a car that would not pass. We had to piled off the tint so the car can pass. We do have the inspection from the year before that shows they passed it.

  

  Business Response

  Date: 09/27/2023

  Unfortunately, there were several things keeping the vehicle from passing inspection at this time. For that reason, we were unable to inspect the vehicle in its current state. 

• Initial Complaint

  Date:02/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 2023. I bought a used **** ********. Many things were not disclosed to me. I traded in a very decent vehicle with no problems for a Now Known Canadian vehicle. Had to replace an exhaust part first thing. Now looking at replacing the suspension. Was not told it does not have AC. Was not told the doors don’t lock. I asked them to simply look under the **** to see is it was safe to drive. My wife took the vehicle there for them to see it. They belittled her. Laughed at her and on the phone they tried to insult my integrity. The salesman bald faced lied to us. They then had the audacity to tell my wife a dollar is a dollar??? I want to talk to the owner. I’m a reasonable man but I will stand for the treatment given to my wife over this ordeal. I do feel like the vehicles should be switched back out. My daughter even mentioned this to them. salesman Scott and Collin laughed at her and said they would sale it to her. Extremely unprofessional.

  

  Business Response

  Date: 02/27/2023

  We feel as though this vehicle purchase was made with full transparency and the customer had multiple opportunities to inspect the vehicle before completing the purchase. The customer's wife came in and completed a test drive and then returned several days later to finalize the purchase with her husband. They had multiple opportunities to inspect the vehicle and drive it prior to making any final purchases. After several weeks, the customer returned and voiced their concerns using vulgar language and was very disrespectful to our service staff as well as several members of our sales team. We offered to look at the vehicle for the customer at our earliest convenience by appointment, but they were not happy with that solution. The purchase has been completely finalized and we cannot reverse the transaction. We are more than willing to check over the vehicle for the customer as soon as we possibly can, but the vehicle was purchased used in "as-is" condition. There was an extended service contract purchased with the vehicle and it is our hope that any issues can be resolved under that warranty. However, if the issues do not fall under that coverage, the customer will be responsible for any repairs necessary. 

  Customer Answer

  Date: 02/27/2023

   I am rejecting this response because:
  
  I was lied to. I was not informed on things they knew. It was told to my wife they took a loss on this vehicle too. Pass it on to us because a dollar is a dollar. The only way to make this right with me is for to speak with the owner in person so that everything can be made right especially over the unprofessional actions on certain employees. I want to see how funny it is then to Collin and Scott in front of the owner. 
  
  
  

  

  Business Response

  Date: 02/27/2023

  You are more than welcome to speak to the owner, however the result may still be the same. He does not have a set schedule and is not always in person at the dealership, but you can attempt to communicate with him if you would like to try and resolve the issues you are facing. 

  Customer Answer

  Date: 02/27/2023

   I am rejecting this response because:
  
  
  
  
  The end result I expect to be the same. That is the principles and values I’ve learned so far from the people  working at Reidsville Nissan. I should have listened to what I was told about you. I do not believe the owner is aware of the full story cause if he did I’m sure he himself would have already called me. You got me. It’s as is. You didn’t disclose what you knew. You lied twice about the tire sensor. This isn’t just going away. Theirs is corrective action needed in your work place and apologies expected.
  

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service was done on my mother vehicle and was not done properly. Each time I carry her Vehicle for service it seems they are not never doing the service that paid for. First service was transmission flush on 2013 nissian rouge and I check behind them and the transmission stick was dry and fluid level was low. I carried it back and got them to top it off because service was not done correctly 2nd service was a sunroof flush and they just drilled a whole in the floor of my vehicle that wasn’t there and charged for the sunroof flush and water still comes inside of the vehicle.

  

  Business Response

  Date: 01/17/2023

  I have discussed this situation with our service department to get more details about the situation. According to our notes we did perform the transmission flush and sunroof flush. We did top off the transmission fluid to satisfy the needs of the customer once it was returned to us at a low level. The initial procedure for the sunroof flush will be clearing the sunroof drains, which we did perform. The vehicle does have a predrilled hole in the floorboards covered by a rubber grommet. We simply removed the rubber grommet to drain any excess water in the vehicle. It sounds as though the sunroof leaking may be caused by a different issue other than the sunroof drains. We would be happy to explore the next steps in trying to repair the sunroof leak, but it would have to be at the expense of the customer. 

  Customer Answer

  Date: 01/17/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:01/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  . I got a vehicle and less than 5 days check engine came on, issue not covered by warranty. On 10th day was trying to return to Reidsville Nissan to fix. Couldn’t make it there engine overheated, leaving me my husband and little boy stranded by highway rainy cold weather. They were not willing to trade me out since the car they sold me has mechanical problems. I had to call around Saturday to find a tow company not them me all me. They treated me so horrible. I am mother traumatized by being in defective cars beforeone and their car. Imagine going 60 mph car overheats and you trying to get by traffic to pull over. I was so scared and my son was also.they have no empathy or sympathy that as a mother being stranded highway engine overheating what if I couldn’t reach someone.

  

  Business Response

  Date: 01/24/2023

  We have tried to do everything we could to accommodate ******** during the inconvenience of her purchased vehicle breaking down. The vehicle was towed in by ******* towing and we covered the tow fee for $350 as you can see by the attached documents/service ROs. Once we diagnosed the vehicle at our earliest convenience, we detected the problem and it did not fall under the extended vehicle service contract that was purchased. However, under good faith we replaced the water pump for the vehicle and did not charge the customer for parts or labor. We also provided a loaner vehicle to the customer so they could continue their every day activities until we could get her vehicle repaired and back on the road.