Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Tax Software

FileTax.com
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yesterday March 18th 2023 I was conned into paying 34 dollars from efile.tax.net I called my local tax office and they told me I had no reason to need to pay for an extension. I had looked up irs extension and efile.tax.net was the first one I saw. I found out not only did I not need to pay for an extension but this company was not going to help me even if I did need to pay. I was able to get the insurance info I needed so I dont even need an extension anymore as the tax office messed up but I got it fixed. I need a full refund as I feel completely conned.

    Business Response

    Date: 04/28/2023

    Please allow us to address the customers complaint that she was conned into paying for our services.  At e.file-tax.net, we provide our customers with two methods to submit an extension to the **** The first option is 100% free, which requires you to print and mail the extension to the ****  The second option is to e-file.  In order to e-file, our service has a fee to cover the costs associated with protecting user data and to maintain our connection with the *** as specified on our site.  We feel that these options are presented clearly on our platform.  However, we apologize if there was any confusion pertaining to this issue.  As a courtesy, we have extended a full refund to this customer, per her request.   We value our customers and wish to ensure that every experience is a good one.       

    Customer Answer

    Date: 05/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However there was no free way that they showed me. I will just take the refund when it comes to me but I dont think Ive received it yet. 

    Sincerely,

    *********************

FileTax.com is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.