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Customer Review Ratings
Average of 19 Customer Reviews
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Review fromIbrahim I
Date: 04/15/2025
1 starFrustrated at the fact that last year I was charged nothing to file taxes extension given I signed up for the membership which I was fine with. Now this year I was charged $30 for an extension which honestly just doesnt make any sense. Taking honest money for no reason. Tax extensions are free and yet I was charged why. Literally am so ******.Review fromRon S
Date: 04/25/2024
5 starsE.file-tax net provided me with good service and helpful consultation.
E.file-tax.net
Date: 04/26/2024
We take great pride in the services that our team provides.Thank you for taking the time to share your positive experience.We value our customers and are always happy to help!Review fromJennifer T
Date: 04/22/2024
5 starsI was worried that I didn't get a response after e-filing with them, but they were quick to respond and put my mind at ease that my request was approved. They even helped me reset my password when I was having trouble. Great customer service for an online company.Review fromCharles C
Date: 04/15/2024
5 starsGreat people very helpful def reccomend them to any and all !Review fromNickolas M
Date: 04/14/2024
5 starsInitially, I had concerns but ***** was quick to respond and offer help and also supply me with links to prove my request had been processed.Thanks for the service during this stressful time ??Review fromRosie B
Date: 04/13/2024
5 starsIm very happy and satisfied with their support system, if you need help theyre there immediately and I want to thank ***** for taken care of all my filing questions and she answered every one of them to my satisfaction Thank you so muchReview fromMary B
Date: 03/15/2024
5 starsI had issues with filing extensions- I filled out support form and within 5 minutes ********* returned my call. I was able to update my original submission by following her suggestions and ***** the extension filed was accepted.I am giving ********* and e.filetax.net a Five star review because she soved my problem but she went above and beyonbd by answering my request for support on the Friday March 15 deadline forCorporate Tax Extension and helped me meet the extension deadlineReview fromLily S
Date: 10/26/2023
1 starI filed for an extension and it was never actually filed, though I got charged for this service. I was hit with a large fee from the ****E.file-tax.net
Date: 10/30/2023
Thank you for using our services to electronically file your tax extension. We apologize for any confusion, but please allow me to elaborate. According to our records your return was not accepted by the **** This information, along with other pertinent details, is made available to you on your dashboard after logging in to your account. Additionally, we sent an email notification informing of this status. Unfortunately, if this error was not amended within the allotted time you may have been subject to fees or penalties from the **** If you have not done so already, we recommend filing your tax return as soon as possible to avoid any additional fees or penalties. We value our customers and your feedback is very important to us. Please know that our support team is available M-F from 8:00 am - 5:00pm ET, and can be reached via email at ********************* to address any additional questions or concerns.Review fromCaleb L
Date: 10/18/2023
1 starI would like to cancel. Why are you still charging me.E.file-tax.net
Date: 10/19/2023
Thank you for reaching out! Your FileSmart membership has been canceled. Please let us know if you need further assistance. Our customer success team provides excellent support and can be contacted at ********************. We are always happy to help.Review fromCarey M
Date: 08/16/2023
1 starI was charged 3 times in one day for monthly fee. I would like a refund and to cancel membership.E.file-tax.net
Date: 09/29/2023
Thank you for also reaching out to our customer support team regarding this issue. Your membership has been cancelled and we are happy to provide you with the necessary refund due to the billing error that occurred with our merchant bank. Please continue to communicate with our customer service team to ensure complete customer satisfaction.
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