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Find a Location

Security Self Storage, Inc. has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Security Self Storage, Inc.

      3628 Tryon Rd. Raleigh, NC 27606

    • Security Self Storage, Inc.

      1601 E Geer St Durham, NC 27704-4767

    • Security Self Storage, Inc.

      3410 Middle Branch Rd Raleigh, NC 27610-4340

    • Security Self Storage, Inc.

      7300 Vanclaybon Rd Apex, NC 27523

    • Security Self Storage, Inc.

      3628 Tryon Rd STE A Raleigh, NC 27606-4202

    Business ProfileforSecurity Self Storage, Inc.

    Storage Units
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Security Self Storage, Inc. has 9 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Security Self Storage, Inc.

        3628 Tryon Rd. Raleigh, NC 27606

      • Security Self Storage, Inc.

        1601 E Geer St Durham, NC 27704-4767

      • Security Self Storage, Inc.

        3410 Middle Branch Rd Raleigh, NC 27610-4340

      • Security Self Storage, Inc.

        7300 Vanclaybon Rd Apex, NC 27523

      • Security Self Storage, Inc.

        3628 Tryon Rd STE A Raleigh, NC 27606-4202

      Location of This Business
      3628 Tryon Rd., Raleigh, NC 27606
      BBB File Opened:
      8/13/2001
      Years in Business:
      31
      Business Started:
      1/1/1993
      Business Incorporated:
      10/14/1994
      Type of Entity:
      Corporation
      Business Management
      • Mr. Kurt Regensburger, President
      • Ms. Melanie Smith, Company Contact
      • Mr. Seth Ross, Operations Manager
      Contact Information

      Principal

      • Mr. Seth Ross, Operations Manager
      • Customer Service

      Customer Contact

      • Mr. Kurt Regensburger, President
      • Ms. Melanie Smith, Company Contact
      • Mr. Seth Ross, Operations Manager
      • Customer Service
      Additional Contact Information

      Fax Numbers

      • (919) 899-3874
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Renting a storage unit

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/09/2023

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      I rented a penske truck from the store on *************** *****. I was going to Virginia and decided not too. I had a company load the truck and it sat in my driveway so I didn't even move the the needle. So returned it to the same store, the clerk was being snooty to me me and I don't know why. (She says her grandfather just passed), but she didn't know I was storing my mothers things in storage because my mother passed also. I didn't do anything to provoke her to be that way. She snatched the key and slammed the door whe going to check the truck. I payed $504 for a one way trip, but I didn't go. It was local. They also gave me a unit all the way to the last one. Those units were on a dirt path. There is not anyway to even turn a 16ft truck! I wanted a **** unit. Do she changed it to another one closer to the entrance and I went to go to that one and it was a 55. So I had to go back and ask for a **** and then she says all they have was a 10x15 and they made me pay $147 for it. The first month was supposed to be free. They were very rude. I called the district office and spoke to whoever answered the phone and asked me to hold on. Then she said she would look into it and I haven't heard back from her yet. They owe me a lot of money back! And I want it. They have my card and they can put it back into my account and I need that money because I am moving tomorrow. I didn't even have that much money to just give them! That business was hateful to me and that's why they're treating me that way.

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jaleesheia B

      1 star

      04/11/2024

      I am a former coworker and I was hire by ******************* the supervisor at ************* in ****** ** and also fired by her because this lady asked me do I do cocaine on Friday ,because she wanted us to hang out after work, I told her I don't do that and remind you she said I was fired because of dress code but she knew the day i was working that i didnt have no more black pants because it ripped we spoke face to face on my 3 day working could i wait until i get my check since i won't get my check until the End of the month, she said okayyyy that was fine so I thought everything was okay after that until I came back to work and I was told after clocking in and walking the property while ***** and ****** was inside the office talking, mind you she already made up in her mind what she was going to do. It's alot I have seen working at this company that the supervisors doesn't care as long as they are getting high on the property, they be adding charges on people accounts and lying about it. ciera stay talking negative about other supervisor's and the company and be smoking weed and Snorking that white s*** in her nose ?? but mad because I told her only crackheads do that...... like dam I even went over her head *********** said he would get back with me so he can investigate the situation but clearly it was a lie haven't heard anything from that man and I have been texting him since April 2nd 2024. No response I even asked for the owner name and number because I feel because it's a family business they different should know what's going on inside their business but NO supervisor will give me either and I been trying to figure out their names and number. I was truly Discriminated for NOT wanting to do drugs. I just don't understand how ciera still working there

      Security Self Storage, Inc. Response

      04/16/2024

      We would like to formally dispute the accusations brought up by this BBB review. Security Self Storage takes any and all **************** seriously and the behavior mentioned would never be condoned by our company or any other company for that matter. The parties mentioned in this review have been brought in for discussions where they confirmed that these accusations are unequivocally false. Both parties mentioned in this review have been with Security Self Storage for at least 5 years and we have nothing but positive things to say about both. The behavior mentioned in this review is completely out of character in either case. They have never had any occurrences mentioned from other employees or customers even remotely resembling this behavior. To go further, the person who wrote this review did not make it out of the initial 10 day training period. The reviewer was here for 9 days in total. Of those 9 days, the reviewer was documented as being tardy on 3 days, and called out of work 2 times; either being late or not coming to work over 50% of the days scheduled. It is also documented that there was a conversation about attire but, in this instance, we did not look into that issue further since attendance is more important in our eyes. Additionally, the day after this person was let go, a text was sent by this reviewer that essentially stated if she was going to get terminated, she was going to do whatever she can to get one of the parties mentioned terminated. This is documented. We find it very convenient that the reviewer was not forthcoming with the items mentioned that we have documented.The reviewer has attempted to contact us where we consider this issue complete. If she continues to contact us, essentially wasting our/her time, we may pursue other avenues. To go a step further, the parties mentioned in this review are completely appalled at the accusations brought before them and may discuss what options could be available since it is reasonable that these claims could be viewed as slander. I hope this explains this situation better where this appears to be a person who was hurt due to their termination but obviously not willing to take responsibility for issues that make that person an improper fit as an employee with our company.

      Local BBB

      BBB of Eastern Carolinas

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