Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The billing with this agency is so horrible, I don't even know where to begin. The current issue is regarding a bill that was never properly submitted to my insurance. I have been trying to resolve this issue since July 2023. I have since started receiving bills for additional services, which I contacted them about 3 separate times, and they said each time that they had deferred that bill until the first bill was resolved, since the amount they still owe me is larger than the new bill. But surprise, I got a notice from a collections agency today for the amount they supposedly deferred. I'm going to respond to the collections agency disputing it, but this is honestly the worst experience with a medical agency I've ever had.

  Business Response

  Date: 04/18/2024

  Dear BBB,

  Thank you for contacting us.  Our third party billing company is unable to locate an account for the customer's name in your letter.  In order to properly respond to the complaint, we will need additional information, such as an account number, patient name, etc.  

  We appreciate your assistance. 

  Thank you,

  *****

  Raleigh Emergency Medicine Associates

  ************

• Initial Complaint

  Date:06/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was treated at *************** in *************, ** on 12/05/2022. I received a bill from emergency evaluation and services for $946 and I arranged sort of a payment plan(which is actually "pay as much as you can each month and you should be fine" plan) and I am paying monthly. I would like to mention here, that my requests to provide itemized bill were denied. And I got no answer to the question: Why 2 minutes conversation with doctor cost me that much?Furthermore I received a duplicate bill for the same service and amount later. I called them and they told me they will take care of this error and remove the duplicate bill. I just received a letter form a collection agency First Point for that duplicate bill that was supposed to be removed. No notice, no calls.Account number ending with **** (real with payment plan).Account number ending with **** (duplicate in collections now)This is literally a sign of *********** Fraud, but they just don't care. Don't even want to imagine how many more people with same issue they deceived

  Business Response

  Date: 07/07/2023

  Please review our response to Complaint ID ******** in the attached letter. 
  

  Thank you,

  Raleigh Emergency Medicine Associates

• Initial Complaint

  Date:01/31/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 7/16/2022
  Billed: $621
  Paid: $0
  Business committed to provide: treatment for symptoms related to severe kidney infection
  Nature of dispute: I went to UNC Rex Emergency Department & informed them right away that I'm on the UNC Financial Assistance program & paid the expected copay. I was never told that I would be receiving treatment from a physician that is not with UNC Rex & who is contracted out from Raleigh Emergency Medicine Associates (REMA). I never received a bill from REMA, but almost 6 months after my visit, I received a bill from a collections agency. I attempted to contact REMA exactly 10 times via 6 phone numbers & their website contact page. I NEVER received a response & it's been about 2 months since I started attempting to contact them. After disputing the bill with the collections agency, I was told that REMA "will not honor" the UNC Financial Assistance program, despite my NEVER being made aware that I was not being treated by a UNC doctor or that it was even a possibility that I would not see a UNC doctor at the UNC Rex Emergency Department.
  REMA has made no attempt to resolve the issue since they NEVER contacted me, even though I've made attempts contact them directly 10 times, plus many more times by reaching out to UNC & to the collections agency & requesting to be put in touch with a REMA representative.
  On the most recent bill from the collections agency, the account number that is listed is: *********4. However, I'm unclear if this is an account number for REMA or for the collections agency.

  Business Response

  Date: 02/20/2023

  Please see our attached response to Complaint ID ********.

  Thank you, 

  Raleigh Emergency Medicine Associates

  Customer Answer

  Date: 02/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, I must say that they are lying about the attempts to contact me.  I never received a single bill until the collections agency bill even though my mailing address was always current on my account with the hospital and I even received a bill from the company that did my labs for that same visit so there's no reason that I shouldn't have received a single bill from REMA.  They never left any voicemails for me either.  The first time I heard from REMA was on Thursday, February 16th 2023 at 4:07pm via voicemail.  Then 24 minutes later at 4:31pm, I received an email from them, as well, which was the first and only email I have received from them.  I responded to that email 36 minutes later and have yet to receive a response.  Also since they are claiming that they never received any phone calls from me, then they need to update their website to whatever their current phone number(s) is/are and they need to inform ******************* about how patients can contact them since those are the methods in which I obtained phone numbers to attempt to contact them.  Furthermore, they admitted to receiving my message via their website so it's completely inexcusable that they didn't at least respond to me at that time.  So they do still need to VASTLY improve their communication with their customers.

   

  Sincerely,
  
  ***********************