Complaints

This profile includes complaints for The Preiss Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The Preiss Company

  1700 Hillsborough St Raleigh, NC 27605-1641

• 

  University Village at Clemson

  103 University Village Dr Central, SC 29630-4034

• 

  Wolf Creek Apartments

  500 N Caraway Rd Jonesboro, AR 72401-2447

• 

  Cabana Beach Apartments of San Marcos

  1250 Sadler Drive San Marcos, TX 78666

• 

  The Preiss Company

  142 Mine Lake Ct Raleigh, NC 27615-6417

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a maintenance repair for water damage that came through our ceiling (#******). The work order was marked completed and closed on 2/13/25 saying drywall repair had been done as well as painting. I contacted the apartment complex on 2/17/25 and told them no one has been to the apartment to fix the damage and that it is still visibly damaged. The work order was re-opened 2/17/25 with apologies from the landlord and then promptly marked completed that same day (2/17/25). I contacted them 2/18/25 to report this work order status and that repairs are not done. I did not receive contact back from them. We still have a water damaged ceiling which is a huge risk for mold as well as a broken light fixture due to that water leaking in to it.On 4/15/25 I reported my ceiling fan was not working (#******). It had not been addressed so I contacted them 4/24/25 and asked for a deadline. I was told it would be repaired that week and that Monday or Wednesday would be best. I then received an email from the leasing office saying there was no time line for the repair. I contacted them again today (5/3/25) requesting my fan be fixed by Monday (5/5/25).I'm filing a complaint because per my lease agreement they are not completing repairs in a timely manner. In fact, they are closing work orders that have not been completed.

  Business Response

  Date: 05/07/2025

  Hello *****, Thank you for bringing this to our attention! We apologize for the repeated missteps on getting your ceiling repaired and more recently your ceiling fan.The property manager stated that the fan will be fixed quickly and the vendor to complete the drywall repair will also be there today but we will have her reach out directly. Thank you again and let us know if there is anything else we can help with or should be aware of.

  Customer Answer

  Date: 05/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into this apartment October 11, 2024. I have death with mold that they refuse is mold, painted over and refused to do anything else my air conditioning had so much dust and dirty things built up was told it was normal I have a dryer that doesnt dry my clothes I have cleaned it out multiple times and has so much lint built up causing fire hazards My windows are leaking causing rust, water damage and soaking my whole living room and was told it was normal

  Business Response

  Date: 03/31/2025

  Thank you for reaching out.  Can you list the property you live at?  

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January when the weather dropped to 20 degrees the **** system suddenly stopped working and took 3 days to fix. Our apartment was extremely cold because one of the windows has never been able to fully close which he had asked to be looked into, but still till this day has not been looked into. Currently, the **** system is not working properly again and has left us in apartment with no AC for 4 days which had called on Tuesday and were told we would get a air unit to compensate but still has not. Multiple people on floor were given these AC units, we called 4 times and have been told each times they would have it fixed ASAP as they allegedly made it a top priority (called a front office worker) It has been 85 degrees in our apartment for the last 4 days while it has been 85 degrees outside as well. On top of this fire alarms went off for close to 45 minutes before they got them off due to a faulty leak that has set them off twice, the first time at 7am till 9am, the second incident from 1am till 2am, these issues have been pressed by us but nothing has been resolved.

  Business Response

  Date: 03/11/2025

  Hello,

  The AC units were taken off line in January which communication was provided prior to this taking place. The AC's were taken offline due to the roof needing replacement and the cold weather allowed our vendors to complete this work at a faster pace with all roof top condensing units removed. There was an unseasonal hot week during this repair process which lead to us calling in additional vendors to get portables units installed in the apartments that were affected. We placed a portable unit this unit during that initial week where the temperatures were warmer. Portable units were removed throughout property when the temps dimmed in the colder weather again as the units do not get heat from the condensing units. The unit was eventually provided with a larger portable for a short time period which was eventually picked up by the vendor an an office portable was then placed in the unit. The roof repairs have been completed and the ac condensing unit is fully operational. The unit was inspected today and is cooling properly, this was confirmed by our maintenance supervisor. 

  In regards to the fire system going off multiple times - unfortunately over the past few years that ****** has been experiencing these extreme cold snaps there have been escalated issues at several communities where the sprinkler lines crack due to not being used to these cold temps. The team has attempted to prevent some of these breaks by placing warmers in the attic spaces and having teams on standby to act quickly should a break happen. When a break occurs we are required to wait for the fire department to arrive on site and complete an inspection before they will shut off the alarms and unfortunately, this can be a long process. We are in the early stages of seeking approval from multiple officials to replace the entire system which will help from preventing these type of instances in the future by being upgraded and additional insulation being installed. 

  We know both of these situations can be frustrating but we did our best to communicate and provide updates throughout the process for both situations. However, moving forward, you should not see any further issues with you HVAC unit as a result of the roof replacement as that has been completed and as we head into the warmer months, those sprinkler leaks should occur less frequently. 

• Initial Complaint

  Date:09/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had lived in the same unit of the ************************* in **********, **, for 3 years, my lease starting in August of 2021. Upon signing my initial lease in 2021, there was a move in special where I was not required to pay a security deposit. The Outpost Apartments that the company ******, owns and manages sent me a move out statement charging me for ****** (08/30/2024) over 30 days after I had moved out on July 24, 2024, which is what I have a dispute about. The charges are a carpet replacement, toilet cleaning, and oven cleaning. The carpet was in great condition for me living there for three years with normal wear and tear, which I know I should not be charged for according to TX Prop *****, it is also not in my lease agreement that I am responsible for this charge as well. Also, I had deep cleaned the toilet and the oven prior to me moving out and there is no receipts or documentation for all three charges. I have sent multiple emails and phone calls to the apartment complex, and managers since August 30th, all of which I have not received a response back regarding my statement. I am not looking for restitution, I even stated in my email that I will pay my remaining water balance for I am responsible for that. This business is not doing what it should be doing regarding the handling of charges. It seems that they take advantage of students (those being usually under 25 years old and usually being first time renters). I do not believe in good faith that a business should send charges, continuously not respond about said charges, and then to proceed to threaten these unpaid charges to be sent to collections without responding about the charges. I have called the company that is based in ************** only to be directed to email addresses of managers that won't respond and promised phone calls that never happen. It is unfair business practice to not send documentation for charges and force my hand to pay just so my credit isn't affected.

  Business Response

  Date: 09/30/2024

  Hello!

  Emailed the resident directly. 

   

  Thanks 

• Initial Complaint

  Date:08/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment complex, ****** Loft at *******, that I was previously a tenant at from 08/01/2022 to 07/25/2024 sent me a bill for $605.61. They listed the outstanding charges as carpet replacement. The state that the carpet was left in upon checking out was not in a state to require carpet replacement. I did not have a pet at any time during the lease, which is documented on the lease agreement. The carpet had no damages past normal wear that occurred from living at the property for that amount of time. After requesting further evidence related to these charges the apartment complex sent over undocumented photos in an unprofessional document. They stated that the charges stand. I would like to have this reviewed as I feel that I am being taken advantage of. The form that I was sent over regarding these charges lists me as student with guarantor for the occupant type, although I have never had a guarantor/co-signer on my lease. I believe that this facility is over charging me and others in order to update their facilities.

  Business Response

  Date: 09/03/2024

  Thank you for bringing your concerns to our attention regarding the carpet replacement charges at your former apartment in *****'s Lofts at *******. We understand that this matter is important to you, and we appreciate the opportunity to provide further clarification.

  
  Upon receiving your complaint, we conducted a thorough review of our records, including the move-in inspection form you submitted when you first occupied the unit. This form indicated that there were no issues with the carpet at the time of move-in. At the time of your move-out, however, there were several damaged and stained areas noted on the carpet.
  Our professional carpet vendors assessed these damages and attempted to repair and restore the affected areas. Unfortunately, these attempts were not successful, and it was determined that a full carpet replacement was necessary. As such, the associated charges were applied to your final account statement. The photos and documentation of the damages were sent to you in the format generated by our professional unit inspection software, which is used to ensure accurate and thorough records We understand that the format of the documentation may not have met your expectations, and we are happy to provide it in a different format upon request. Additionally, while we recognize that you did not have a pet during your tenancy, it is important to clarify that carpet damage can occur from various causes unrelated to pets. We want to assure you that charges for carpet replacement are only assessed when damage exceeds normal wear and tear and the carpet cannot be restored to an acceptable condition for future residents. After a thorough review, we stand by the decision regarding the charges, as the damages observed required more than standard cleaning or repair. We realize this may not be the resolution you were hoping for, but we hope this explanation provides clarity on our process and the reasons for the charges. If you have any further questions or need additional information, please feel free to reach out to us.

  Thank you for your time as a resident in our community.

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Story: Since August of 2023, we have been facing ongoing problems with our air conditioning unit. Despite multiple maintenance requests, assurances of repairs, and promises made by the management, the issue remains unresolved to date. The malfunctioning ** has significantly impacted our living conditions, especially with the recent heat waves, making our apartment unbearably hot.Situation Overview:Persistence of Issue: We first reported the ** problem in August 2023. It was temporarily fixed in September 2023. This May, 2024, it was not working once again. We have submitted multiple maintenance requests in May and June 2024, spoken with the office via phone and email, no action has been taken.Financial Impact: As paying tenants, we believe we should not be responsible for the electricity bills from May onwards until the ** is fully operational. A temporary unit that has not done it's job has increased our electricity bill by $60 - for it to still be unbearably hot in our unit. Management Response: We have faced major challenges in communication with the management. Requests for updates have often been met with unavailability claims or promises that were not fulfilled. This has caused frustration and escalated concerns among us and our parents, who have also attempted to resolve the issue to no avail.

  Business Response

  Date: 07/11/2024

  Hi there,

  Unit 1017's coils were not cleaned properly during a bulk cleanout by a 3rd party vendor a few months ago, so we had the coils cleaned per the recommendation of our **** vendor. This was their suggested solution to bring the **** unit back online. After the coils were cleaned, the unit did resume working temporarily, but then went out again. At that point, we had a different 3rd party vendor inspect the **** and they discovered that the compressor had failed, which resulted in a recommendation to replace the full **** unit. With the recent changes in EPA standards with **** systems, our team was looking into whether we should move forward with the current system (Magic Paks) or a potential better solution as an **** replacement.

  While this process took place, we offered the occupants of this unit a transfer option (which they declined) as well as portable **** units to keep the temperatures reasonable in their apartment. Although we provided alternative options for this inconvenience, we do agree that having the **** offline this long has been an inconvenience to the tenants and are offering them 50% reimbursement on their rent. The new **** installation has been scheduled.

  Sincerely,

  Bridges at Dinkytown Management

• Initial Complaint

  Date:01/08/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, The Preiss Company is a predatory company that targets students and ruins their lives. During 2022 while we're in the midst of the pandemic, inflation, and global dome, I subleased from this company as a last-minute option to finish out my college semester and my life has been ruined since. I sublet for THREE WEEKS in November. I left and never returned, but I still made my rent payments monthly. I was involved in a motor vehicle accident in March 2023 which caused me to be setback physically and financially. I had to have physical therapy done which put me out of work. I emailed them letting them know the situation, how I was paying rent for a place I was staying, and wanted to sublet my sublease. They informed me to mail in my keys and that someone would be able to take over my lease. Four months went back and then on July 10th, ****************************************************** collections for over $5,000 from this company. I had no credit history prior to this so imagine having a clean slate and then a collections notice out of nowhere dropping my score 124 points. I immediately disputed this and then the amount was dropped to $2,030. Someone took over the lease the same way I took over the previous tenant's lease, so why am I responsible for anything? I paid them rent monthly for a place I stayed in for three weeks. They assured me all I had to do was turn in the keys and then they ruined my life. Student housing is supposed to teach young adults the importance of financial literacy to give the a semblance of what life is like as an adult. We're literal ***** year olds. In my college town, this is the only property I've had an issue with. They're disgusting predatory practices are going to make my life harder than it is a a first-generation college student. They should be ashamed. They wouldn't want their kids to have these experiences. They literally make $4,000 per unit, but still want more money. I wish I never met these people.

• Initial Complaint

  Date:11/02/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to complain about Campus Edge Apartments and The Preiss Company management. My son, *******************************, graduated from **** this past May and for his Senior year we contracted with Campus Edge for an apartment as on campus housing was full.He moved out in May ************************* *****, ** June 1st. His lease ran through July 2023, which we paid (for the 2 additional months) as we were obligated to do under terms of the lease. During the month of May, before he officially moved out, Campus Edge replaced all the kitchen appliances, which were never even used by him. During his move out, I personally cleaned the apartment, including the kitchen and bathroom, both of which were left in exquisitely clean condition. I know this because I spent HOURS doing it. My husband, ********, and friends of his were all witnesses to the condition of the apartment when we left.After his lease expired in July, Campus Edge sent us a bill for $230.00 to include a $65 fee for kitchen cleaning, $65 fee for bathroom cleaning, and $100 fee for sheetrock repair in his bedroom. All of us were unaware of and did not witness any damage to his bedroom when we left. I emailed Campus Edge (as required by them), and my son emailed them, and complained and requested they drop the ridiculous fees. I even questioned whether they had the correct apartment. They never responded back despite assuring us they would during follow up phone calls.Campus Edge then sent a Final Notice on 10/30/2023 of a $230 Move Out Balance Due by 11/22/2023 or the account would be sent to a collection agency. I know many other residents received similar bills as they were receiving many complaints and required everyone to communicate via email. I feel this is just a shake down of former residents/students to help Campus Edge pay for their new appliances and feel the charges are bogus and unjustified. I am extremely disappointed in the whole situation including how they have failed to respond. Threatening to turn the bill over to a collection agency is just another scare tactic to burden young tenants who are already burdened with school debt and just the cost of living, period! I would like a refund of the $230 for bogus charges and a response (finally!) from the business.

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Preiss company, through their ******* ** apartment complex ******************, took money from my bank account without my approval. They charged an excessive amount for supposed damages, without any proof, and took money from my account before we could respond. I never gave approval to Preiss Company to automatically withdraw money from my account. Through their actions, we could not challenge the charges, and ask for the proof for the damages for which we are being charged. We would like to see the proof of these damages but also have our money refunded so that these charges can be disputed properly.

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had several incidents occur involving The Nest since I have lived here. One of the biggest issues is my neighbors (specifically those who live above me and beside me) are very loud. They stomp, blast music, and scream at all hours of the day, but especially late at night. I have videos of these incidents occurring on 09/14/22, 9/24/22, 10/01/22, 12/04/22, 02/09/23, 02/18/2023, 04/23/23, 04/29/2023, 05/01/23, 05/03/23, and more recently 07/07/23. I have emailed one of the assistant managers, ******************, several times about the situation (08/30/22, 10/01/22, and 05/22/23). Yet after these emails and promises that the issues will cease, the noise still happens (the apartment beside me has quieted down, yet the apartment above mine has not). Another issue that occurs here is adequate parking not being provided by the residents. Because of this, several residents park in the handicapped parking places close to the building. These residents do not have a handicapped placard and are not getting punished for it. I would not be as bothered by this situation, but both my mom and grandmother have handicapped placards and they both come to visit me quite often. Because they do not have anywhere to park, they have to park illegally and risk getting a ticket. I have a video of these people without handicapped placards parking in these spaces taken on 01/16/23 but this incident occurs quite frequently. I just believe as a resident of this apartment building, I should have better living conditions. Thank you

  Business Response

  Date: 07/26/2023

  We will continue to remind residents that handicapped parking spaces are reserved for those with a handicapped tag only.  Also, we have sent noise violation notices to any apartments we are aware of creating an issue.  

  Business Response

  Date: 07/26/2023

  We will continue to remind residents that handicapped parking spaces are reserved for those with a handicapped tag only.  Also, we have sent noise violation notices to any apartments we are aware of creating an issue.  

  Customer Answer

  Date: 07/26/2023

   
  Complaint: 20293052
  
  I am rejecting this response because: according to my lease from August 2022-July 2023 on page 12, there is a section entitled "Noise Ordinance Addendum," and it includes "city noise ordinance-no sec. **********" and it states "if reported that noise levels or guests from your unit are disruptive, you will be fined $100 for a noise violation." However, as stated in my original complaint, I have complained about the apartment above mine, 513, several times and the loud noise continues to happen, and I do not believe that they have been fined $100 for each time that I have complained about said apartment. Also, I do not believe that The Nest is adequately reminding people that it is not okay to park in the handicapped parking spaces. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 07/27/2023

  The office will continue to issue noise violation notices & fines (when applicable) to any apartments we are made aware of not following the noise policies outlined in the lease.

  Handicapped parking spaces are clearly marked.  We will speak with the towing company about having illegally parked cars towed from those spaces.  

   

  Customer Answer

  Date: 07/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************