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Business Profile

Parking

Secure Parking USA, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked at Secure Parking USA parking lot off *********************** in *******, ** on 6/13/25 at 11:25am. I walked over to scan the ** code and walked back to get my license plate number, then back to the board to read the directions and pay. I paid $37.58...but literally 1 MINUTE before my transaction posted, they put a $125 ticket on my car, which said if I paid IMMEDIATELY, it would be reduced to $60. SCAM!! The I filed a dispute, and they immediately emailed me back and said they dropped it to $15. SCAM!I have attached the receipt where it was paid. I demand this be waived!!

  • Initial Complaint

    Date:06/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 1st, my daughter and I parked separately in a parking lot in downtown ******* for lunch. I used the ** code and signage in front of my car to pay for two hours of parking, enough time for lunch. When we came out, we both had parking tickets for a ridiculous amount. I then realized that there was a different ** code back about 10 feet behind the vehicle further into the lot, but I didnt go that way as the sidewalk and restaurant we went to were in the other direction. I dont know who would walk in that direction to see this other sign unless you parked on the other side of the parking lot. Anyway, I disputed it, and the customer service agent agreed to void the tickets. I replied to be sure she had both tickets voided with an offer to pay a reasonable amount for the time we were there since I felt like I did owe them for two hours. She came back to say pay for the daily rate for both. I questioned that because it should be for 2 hours only, which is only a couple of dollars, and she didnt respond. Now they have added additional fees, and it is up to $94 each. This is insane when they originally said they would void them anyway.

  • Initial Complaint

    Date:05/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Temporarily pulled off the road to avoid a sudden and severe squall. Never parked or took away a space from a parking customer. Remained in running car until it was safe to pull away. Received a "violation" notice and $90 "fine" and $5 fee to pay the fine, for failure to pay for "parking." If I had parked (which I did not), the associated fee is apparently $3 for less than 1/2 hour. The online dispute process does not enable me to explain this situation, since it is limited to only a few categories. Very threatening and intimidating.

  • Initial Complaint

    Date:06/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday, May 18, 2024, during the ArtSplosure Festival, I parked in the N&O Parking Deck managed by Secure Parking USA. I paid for two hours of parking via QR code when I arrived at 2:32 pm. I returned to my car and left the garage at 5:06 -- 36 minutes late. It was unclear how to add more time for parking and no attendant at the garage.A week later I received a notice in the mail stating I owed $82.00 for the additional 36 minutes of parking (Notice number SECRDU-******). I immediately appealed this notice as the fine seemed extremely excessive. I received a response to my appeal stating the fee would be lowered to $62.00. This is an absurdly high fine. There is no signage indicating the fines for parking beyond the time limit. There is no signage in the parking garage indicating what to do should you return late to your vehicle. Other parking garages in downtown ******* charge a full day's fee (up to $24) if/when you lose your parking ticket. This seems reasonable and fair. At meters on the street, the fee for overage is $20. Charging a parking patron $82 for 36 minutes is unethical.

  • Initial Complaint

    Date:05/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is about a parking ticket I received on 4/27/24 ***************************************** it was a problem with the payment app couldn't anyone pay for parking that day I tried to pay when I arrived and left the ticket is 82dollars I haven't payed it yet I attended a event raleigh nc had that weekend the sign had different prices but not 82dollars for 8hrs wasn't but 82dollars which I didn't stay 8hrs I arrived 3:16pm left 7:33pm would like for ticket to be removed

    Business Response

    Date: 05/28/2024

    Hello *****. The Car Park no longer manages ***************************** (********). It is now managed by Secure Parking USA. We are not affiliated with nor do business with Secure Parking USA. We recommend getting in touch with them directly for further assistance with this situation. You can find their contact information at ***********************************************;

    We wish you the best in getting this issue resolved.

  • Initial Complaint

    Date:05/10/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked in a garage owned by this company. They require payment via a mobile app. To use the app, you must create an account. The account creation would not work despite multiple attempts. I assumed I would receive a bill for the 2 hours and 44 minutes I parked there and would have been more than willing to pay for that time as it would've been fair. Instead, I received a collections notice for $82 for non-payment. I contacted the collections company who provided me with the number for Secure A Spot. I called Secure A Spot and their customer service line leads to a voicemail, so I left a message. It has been weeks and I have heard nothing. They clearly do not intend to call me back. This is beyond shady business practices and, in my opinion, a blatant scam. I am not the first person to file this type of complaint if you look at their history and I assume I won't be the last.

  • Initial Complaint

    Date:05/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a private parking garage company. I parked my vehicle in their deck and paid for 1 hour which costs $5. I accidently went over my time limit by 9 minutes. Now the company is charging $82 for staying over 9 minutes. This is predatory and corrupt behavior. I can understand charging an extra hour, and I have no problem paying another $5. But not $82. This is extreme and ridiculous. I feel that this company is price gouging and ripping people off. I contacted them and they agreed to drop the fine to $62 if paid within 14 days. That is still absolutely absurd. I contacted parking services for the city of ******* and they can't do anything because it's a private business. I will contact the attorney general of NC along with the city mayor, city manager and the town council. I will also contact the local news channel so they are aware. I want people to know what this parking garage is doing. I feel that the BBB should do something about this company flat out ripping people off and price gouging.

  • Initial Complaint

    Date:01/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Parked in the parking garage at ************************** on 11/29/2023 for about 48 minutes. Upon entering the garage, could not determine how/when to pay or the fees. So I thought it must be like other public garages in downtown ******* where you pay when you exit the facility. When I exited the facility there were no gates nor any place to pay. At this point I did not know what to do.A few days later a received a letter from Parking **************** Services stating that I owed $82.00 and if I didn't agree, I could appeal. So I did appeal and the fee was reduced to $62.00 which is still exorbitant for 48 minutes. The letter states that if I do not pay, by car will be booted or towed and I will be responsible for those expenses as well. So, I am going to pay this fee to avoid any further actions from this company while awaiting a response from the BBB. After searching online, I have found many people who have had the same experience in this garage which clearly indicates to me that the instructions are not clearly posted and understandable to the average consumer.

  • Initial Complaint

    Date:11/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** ******************* **. Concert going on limited parking . A sign at this location had spots posted to park $5.00. No one out to collect money. No signage saying you would be fined or anything to that matter. Concert was over had a store receipt was on my windshield wiper to pay a fine . Couldn't even read the amount. Had a qr code to pay the fine. I assumed it was a scam only to find out I have a 130.00ticket I have to pay. And threatening me a lawyer if I don't. Is this even legal has no court statute or anything that this is legitimate. As there was no signage to indicate you could not park there. Please help me out.

  • Initial Complaint

    Date:04/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 14, 2023 I parked at the secureaspot location at the N&O garage on Salisbury Street by the ************************** as I was testifying in a court case. I scanned the ** code from their sign then tried to input my credit card which was summarily declined. Between my wife and myself we have 6 different credit cards and all were declined. All the cards had ample credit availability on each of them. There was no employee anywhere to ask for assistance. Fortunately another ****** with a monthly pass paid for us to park. When we got home we found everyone of our cards was being hit with 2 charges which one of the banks I contacted told me looked like the charges were from some dating service. We both had to order new cards and have the current ones deactivated leaving us without credit until the new cards arrive.What if I'm only going to be there a very short time, I would rather pay cash instead of putting a small charge on a credit card.There should be a pay booth on site manned by an attendant.

Secure Parking USA, LLC is NOT a BBB Accredited Business.

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