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Find a Location

Capital Ford, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Capital Ford, Inc.

      4900 Capital Blvd Raleigh, NC 27616-4407

    • Capital Ford, Inc.

      PO Box 58678 Raleigh, NC 27658-8678

    • Capital Ford, Inc.

      2805 E Millbrook Rd Raleigh, NC 27604-2813

    Business ProfileforCapital Ford, Inc.

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    18 complaints closed in last 3 years

    11 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Capital Ford, Inc. has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Capital Ford, Inc.

        4900 Capital Blvd Raleigh, NC 27616-4407

      • Capital Ford, Inc.

        PO Box 58678 Raleigh, NC 27658-8678

      • Capital Ford, Inc.

        2805 E Millbrook Rd Raleigh, NC 27604-2813

      Location of This Business
      4900 Capital Blvd, Raleigh, NC 27616-4407
      BBB File Opened:
      9/1/1985
      Years in Business:
      39
      Business Started:
      4/1/1985
      Business Incorporated:
      3/8/1985
      Type of Entity:
      Corporation
      Alternate Business Name
      • Capital Auto Rentals
      • Capital Ford Commerical Truck Sales
      Business Management
      • Mr. Scott Johnson, General Manager
      Contact Information

      Principal

      • Mr. Scott Johnson, General Manager

      Customer Contact

      • Mr. Scott Johnson, General Manager
      • Mr. Timothy Michael, President
      • Mr. Dean Myslinski, Service Director
      Additional Contact Information

      Fax Numbers

      • (919) 790-4665
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      18 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/22/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I purchased a used 2017 **** Mustang on December 22nd, 2023, my birthday. When negotiating a price for the vehicle, we decided on a price, with "everything out the door." To me, when a seller discusses a price, then states everything out the door, I assume that also includes property tax, title and fees. So when I received a tax bill for $226.69 due March 2024, I was confused and frustrated. This is the second purchase, out of the 10+ cars that I have purchased, where I received a tax bill in the mail after purchasing a vehicle; the first time was intentional where I deliberately informed them I will pay cash for those fees. I have contacted a ****** at Capital Ford via email twice, with no response. I reached out to ****** because she emailed me the day of purchasing the vehicle to follow up on how to improve and make the sell. She responded quickly and without hesitation on that day, but now, nothing. I don't feel I should be responsible for this tax bill, as I was under the impression, the only bill I had coming was the car note, since I was under the impression all taxes, title and fees was included. Nobody wants a car note, plus a tax bill due that could have been discussed with the seller. Furthermore, the vehicle sounds a bit rough, like it has a vacuum leak. The vehicle drives differently depending on the fuel level; furthermore, I found several lose bolts on the engine valve cover that needed to be tightened, in addition to the top portion of the engine being spot free clean, as if it/something was replaced; . Moreover, appears more damages were involved with this vehicle than what was reported. Seems some front end damage *** have occurred, because in order to open the hood, you have to push down forcefully to pop it open. No indications of front end damage or engine repairs were noted on the carfax. My purchase has yet to provide the optimum experience I was hoping for. I'm requesting that Capital Ford pay the tax bill and repair the possible vacuum leak.

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Terrence J

      1 star

      07/24/2023

      You are not valuable at **** anymore. Why because if you are loyal forget it. After purchasing two cars from them....Transmission goes out on my **** 2018 Fusion.. It's been 2months now I still owe $1980 sum dollars to get itbout..Lost my Job..now Car still there..no payment plans...or nothing..After this I WILL NEVER EVER BUY ANOTHER ******

      Capital Ford, Inc. Response

      07/25/2023

      ************** very sorry for your inconvenience. I also am sorry that your insurance contract did not compromise the entire invoice amount. Please understand with the amount of miles on your vehicle. There is not any extended programs available through **** for your VIN.

      Local BBB

      BBB of Eastern Carolinas

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