Reviews

Review Details

• Review fromJose M

  Date: 07/30/2025

  1 star
  Yeap, they got me good for ****** and a bad PCM, I should have done my research much better. They are out to get you.

• Review fromKent P

  Date: 04/22/2025

  1 star
  We placed an order for an ECM module on 3/17/25 for our broken down van. Shipment quoted at 3-5 Business Days. On 3/25/25 we inquired and were told it was in Testing/Repairs to wait another ***** hours. We waited, called againand again were told it was still in Testing/Repairs and to wait another ***** Hours. We called again - We were told it would ship out 3/31/25. It did not ship. We finally cancelled the order 4/1/25 - 2 weeks later.Our Credit card was charged $308.95 upon placing the order. They said to wait 7-10 Business Days for a refund. (I work in accounting-it does not take 7-10 days to process a credit card refund). After waiting the 7-10 days, and sending several emails requesting the status, we were told "I do apologize about the delay. I will resubmit your account for a refund. Give it a few more days".On 4/16/25, a full month after our order was placed, I filed a claim with my credit card company in order to get the money back. I cannot say whether this company actually provides parts, or if they have found a way to bring in interest free income and then draw out the process of not shipping goods until one cancels the order and then not issue a refund until they are forced to. Either way, I would encourage anyone out there considering doing business with this compay to find someone else to supply your needs and save yourself the time and energy. We needed our van fixed and didn't have extra funds to utilize while waiting for Car Computer Exchange to decide to fulfill their obligation to us, their customer. We contacted another online company and within 3 days we had the new programmed ECM Module and the van was back up and running.

• Review fromCarl M

  Date: 03/19/2025

  5 stars
  ************************** programmed and sent out my computer(PCM) quickly. They will want your old computer(core) back and they provide a shipping label at no cost. I was able to get the computer installed(self installed) had a locksmith cut and reprogrammed the keys and I am now back to driving my car. Just be aware there might be some steps for your car you have to take once you get the computer installed. I had to get my keys chips reprogrammed and cut to fit my car. Im also having a tune up by a mobile mechanic done on it to make sure nothing happens to my new( refurbished)computer. I Highly recommended car ********************************************** especially it you want your car back on the road.2008 **** Mustang Gt.

• Review fromJoseph M

  Date: 03/06/2025

  1 star
  Very unprofessional business practices. Ordered product didn't work sent back to them three times to fix it with no avail. Finally ask for a refund then get the refund in my bank account no explanation of refund or breakdown of refund and it was only half of what I spent. Is this how they make money by scamming people for half refunds? Very bad business

• Review fromRobert T

  Date: 01/06/2025

  1 star
  I purchased a *** for my jeep from this company. Cost $418.95. They shipped me a *** after i gave them all the information they asked for. They shipped me a PCM and my jeep immediately threw codes P1296 and would not start. I shipped the *** back to them and they shipped me (probably the same PCM) another PCM with same results. I had enough and told them i want my money back. I emailed them pictures of the equipment readings and i sent hard copies with the ***** They refunded 1/2 my money and claimed their return policy for justification to keep my other 1/2. They got to keep their faulty equipment and my money. No worries they will send this same PCM to you under false pretenses. If you want to deal with a crooked company then deal with the CARCOMPUTEREXCHANGE. They will provide zero service and keep your money.

• Review fromSteve H

  Date: 12/27/2024

  1 star
  Do not buy from this company, they will steal your money. I bought a PCM online, and they sent me a spray painted piece of garbage that was faulty. (couldn't even start the vehicle) I applied for a return, and they only credited half of the purchase. So they can legally send you a faulty product and keep half the money? You can't make this stuff up. Run away from this company!

• Review fromTim S

  Date: 12/22/2024

  1 star
  i only wish i had checked with the BBB before i tried to deal with this company! as i read through the reviews, it quickly became obvious this company has a business model that is built around fraud... the stories i read are exactly what i am going through... i prepaid for an ecm to be rebuilt but could not find a rebuildable ecm to send.. the said " no problem, we will return you money in 10 days"... that was over 4 months ago... i would call bi-weekly if not weekly and would always get the run around... "someone imputed the return wrong"..or "you will have it tomorrow" and on and on... finally when i confronted them about their lack of integrity the call handler actually threatened me and stated i was never going to get my money back!! It just shocks me that a company can operate like this for years and they just keep getting away with open theft from folks... as an owner of a small business, times are tough but they get tougher when you have to deal with companies like this...... beware if you chose to deal with this place!! it is a shame i cant give them a no star rating...

• Review fromDavid H

  Date: 12/17/2024

  1 star
  I would give a zero if possible. Bought a pcm for my truck from this business. Had to have a locksmith which is the standard for ****. It worked except the brake light, Abs light and traction control light would not go off. Sent my pcm back. They kept it for three weeks. Finally I called. They said it would be shipped out that day or the next. A week later still no pcm. Called again and was told this time waiting on a part to fix mine. I ask would I get a tracking number for the package it was coming in. And they said yes. About two days later I received the pcm. Once again had to get a locksmith because they sent me a different unit and didnt fix mine. Locksmith couldnt program the keys to the computer brain. And to this day I still havent received a tracking number for a package. I just bought a *** from another company because I cant afford to keep paying shipping fees and for 120 dollar locksmith. I wouldnt buy anything from this company.

• Review fromSFG T

  Date: 12/11/2024

  1 star
  As the other users already made abundantly clear. This company cares nothing about their customers or their timelines.On December 5th I place an order for a computer that was supposedly in stock. I was told I would have a tracking number by December 10th by the sales rep. ***** not receiving a tracking number via email I called Car computer exchange back only to be told that the computer my vehicle is needed is out of stock and they are awaiting a ship date.I requested a refund but they say it takes 7-10 business days to process. My company is a start up company and can not afford to be with out this cash flow.Please heed my words and avoid this company at all cost.

• Review fromJUSTIN M

  Date: 11/11/2024

  1 star
  FRAUD ALERT !!!!They take your *****, ***'t ship the part, and you won't get your money back.Had to deal with my ********** to dispute charges after 30 days of fighting for a refund.Submitted a complaint to the ******************* of Consumer protection ... you should too if they screwed you over ... ************************************** This place needs to be shut down !