Business ProfileforTwo Men and A Truck

Here is a PARTIAL list of abuses as they don't all fit. I have never experienced anything like what I experienced 12/31/21 at the hands of Two Men and a Truck.

...Nobody smiled or made eye contact and everybody had an attitude like they were doing some sort of favor for me that I was not paying for as to being a national moving chain where I was paying top dollar.
- They stood around vaping for 30-45 minutes and then without a word, closed up the truck . I went inside the house and saw there were things in every room they were going to leave.
- When I expressed alarm about this and protested, (name) said "I don't have to move you" and threatened to walk off the job. Nobody else said a word.
- I had to return to my house four times after the move to get the remaining items that didn't fit in my car. For instance, they left my kitchen trash can.
- When (name) and (name) started to put the swing on the truck after this incident, (name) said leave it and took it out of their hands and threw it on the ground.
- I told them I didn't want any trouble and that I don't care who was wrong or right, but lets just get the job done. This also angered (name).
- When I attempted to talk to him to smooth things over, he rolled up the window on me and made fun of me for being a single mother to my face because I explained that I was too physically small to move some of these things.
- When we got to the storage unit, (name) said this is way less stuff than he thought it would be and would fit no problem. We loaded up the carts and went down. It was pieces of a bed, a few boxes, and a king size mattress.
- When I went to look at the truck the boxes had been clearly THROWN into the truck and were sticking out at odd angles. Still, (name) and (name) said they just had to put the last few things on the truck of the one cart left and we'd meet at the house in 5 minutes.
- An hour later, this woman from operations office called saying that because the truck was so poorly loaded I had to waive liability or they would take everything out of the truck and leave it in the parking garage. I was effectively strong-armed into signing this. She was a bully and treated me like a criminal and scared me into signing and I kept trying to understand what was happening. She said I sign or she dumps it all.
-I was intimidated at this point and afraid from being threatened that they'd abandon my stuff.
- I asked if there was something I could've done differently in my packing to which your operations woman said no it's just a circumstance beyond our control but I had 2 choices to sign or get my stuff dumped and she was clearly exasperated with me and wanted to get off the phone so I let her go as I was afraid I'd get charged.
- I go to the storage and sign the waiver. They said its only a 4 minute drive and they'd drive slowly.
- (the operations rep) calls and says they are going to lunch. Lunch is fine but they all had lied to me and after signing a waiver and being assured they'd come to the house this was the time they decided to take all my stuff in the opposite direction.
- Please note, I was prepared to order all of them lunch as I do with every move. I could not believe this.
-An hour later, they showed back up at the new house. I said nothing.
Other things I came home to find:
- They left the moving blanket on my wood table in my kitchen all taped up.
- My mirror chest of drawers which cost $2000 was also left wrapped and on its side.
- boxes labeled attic and boxes labeled various rooms were left in wrong rooms.
- the overcharged me by 500 dollars (I paid for hours of waiting, vaping, and lunch) now in dispute.
-the did not assemble my hardwood bed which was my main request with estimator.

I was treated like a criminal as opposed to a customer. Their response to this was to call me on speaker phone where the woman was extremely bitchy and snarky and told me why they cant enter an attic (not the point plus nobody said that when i said go to my attic. i could have handed things down to them. just a total **** show and unethical company.)

We are sorry that we were unable to exceed your expectations. Although our attempts to communicate with you regarding the services were unsuccessful, you were not charged for any time not spent moving. If you would like to review the bill in detail please contact our team. Thank you for selecting Two Men and a Truck, we wish you the best in your new home.