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          Rescue Guy Appliance & HVAC has 1 locations, listed below.

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            Business ProfileRescue Guy Appliance & HVAC

            Major Appliance Services

            Contact Information

            602 General Joseph Martin Circle Unit 105

            Raleigh, NC 27606

            Get Directions
            (919) 561-7941

            Customer Reviews

            2/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            602 General Joseph Martin Circle Unit 105, Raleigh, NC 27606
            BBB File Opened:
            11/15/2017
            Years in Business:
            7
            Business Started:
            5/4/2017
            Business Started Locally:
            5/4/2017
            Type of Entity:
            Sole Proprietorship
            Contact Information

            Principal

            • Mr. Nabil Fariss, Member Manager

            Customer Contact

            • Mr. Nabil Fariss, Member Manager
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/16/2021

            Complaint Type:
            Product Issues
            Status:
            Answered
            In early February I opened a service request for my dishwasher with ***** Home Services. It was not drying the dishes. I was assigned to a company called Rescue Guy Appliances and HVAC in Raleigh NC. He came out and said that the heating element was not working and that it and a board would need to be replaced. It took a while to get the parts but were eventually installed. After a few weeks I noticed that the inside of my dishwasher was actually MELTING! I called ***** back and they reopened the service request & again had the Rescue Guy Appliances and HVAC to see what was going on. He came out to my house and and said the dishwasher needed to be replaced. After calling ***** numerous times and being told that the were reviewing the case I received and email saying my case was denied because you do not cover the lining of the dishwasher. ***** keeps blaming Rescue Guy Appliances & HVAC and tells me to open a claim with his insurance but he won't give me his insurance carrier & policy#
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Billy F

            03/19/2024

            Choice Home Warranty contracted Rescue Guy to repair our ******* smooth top range. They were to repair the two front burner sensors. The 1st technician arrived and did a diagnostic and left. We checked our claim status on CHW website and Rescue Guy falsely reported the range was repaired. We were told they had to order the burners by the tech. We had to call RG after a week of no contact. I notified CHW and contacted RG. The 2nd tech came later and replaced all four switches with parts straifht out of his toolbag. I don't know if they were new or used as they weren't in a box. We had to call RG back because the "hot surface" lighted stayed on after tech left. We contacted CHW and they sent a different repair company out. Two A&E tech's came out and stated they don't know what Rescue Guy did, but after a total of four hours our range is still not repaired. We submitted our first repair requedt to CHW on 1/22/24 and Rescue Guy arrived on 1/26/24. We requested a different company after 4 weeks of dealing with Redcue Guy. I would not recommend them to anyone. Their lack of communication and integrity along with their incompetence has cost us the lost of our range and patience.
            Read 3 More Customer Reviews

            Local BBB

            BBB of Eastern Carolinas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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