We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Agency

Ambetter of North Carolina, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I, ******** ***** ******, answered an advertisement on the TikTok social media application with my cell phone in the last quarter of 2024. The service advertised, was to help me obtain a lump sum usd, in the form of a check for signing up with ******** before the end of 2024. I answered a few qualifying questions over the phone and waited to hear the results, which turned out unfavorable to me ( 10% of the amount mentioned ) so I declined the services, thus recognizing a scam. Since I did not agree with the terms of the services and did not sign any documents showing consent, I believed that I had successfully thwarted the scammer scheme.With the help of social workers I obtained WellCare North Carolina ******** in January 2025. Member ID number.: ********. ******** ID number.: ************ am pleased and thankful to have ********. I did not seek supplemental insurance and never consented or agreed with any insurance other than ********************* I am aware that ambetter Of NC has deceitfully, illegally undermined my relationship with ********, among other unscrupulous and unlawful practices. When I contacted ambetter of NC, today, I was told that I would have to contact marketplace for any help with my complaint. When I attempted to speak with a marketplace representative today, I was repeatedly put on hold. For over 30 minutes each call until my call would finally be dropped, leaving me with only a dial tone.I am not a client of ambetter of NC. I never consented to any sort of agreement. I am not and never will be a client for their supplemental insurance *********** fact, I declined their services, and never signed any documents for them.I now formally declare myself free from any legal obligation and/or responsibility of any kind whatsoever regarding the illegal and unlawful activities committed by ambetter of NC. Any assumed or reported consent of mine was against my will. I demand that all their actions regarding me, be immediately reversed.

    Business Response

    Date: 06/12/2025

    Hello, 

    After further review, this is not one of our members. Thank you! 

Ambetter of North Carolina, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.