Business ProfileforAllbridge

Hi there. Back in June 2019 We bought the business named The Clown Motel ******* **, we found ******* Is old and outdated so we switched to ********* and signed a 2-year contract with direct TV along with we signed a contract with service partner company Albridge ( formerly known as ******** But never were satisfied with their service and receptions as we have 2 remotes for TV even though we bought all 33 new TVs they keep sending remote codes to sync remote but it never worked, some TVs working some has no signals most of the time which they never fixed so in last 4 years only 3-4 times a tech support guy came to property but the problem was remain same. As we switched from ******* to *********, we have no choice but to choose any other service provider in the market.Jan 2023 friend of ours recommended to take ******* so we called ********* for discontinue our services they said as your contract is over long time ago, so you guys are good to switch to *******, so we had ******* in February ****. May 10th **** Allbridge company sent us a email stating you owe us $ ****** we emailed back and said please check your record we paid every due before we switched to *******. Then **************** sent us an email again in August **** and saying you broke the contract as you signed for 5 years you must pay $ 11,338.29.Our complaint is that they did not give us a perfect service which caused us lots of hassles, issuing refunds to our guests, going through all kinds of resentments, embarrassment affected our business.When we signed the contract, we did not notice that they have 5 years contract contrary to 2 years contract with *********. We request you to intervene in this case and resolve the issue Thanks *********************