Complaints
This profile includes complaints for Robuck Homes Triangle, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:11/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a home from Robuck at the included address which included a 1 year warranty. The company uses a warranty portal in which we added several warranty items for action. Five of the warranty items were marked as completed and the company took no action on the items. The item numbers from the attached which no action was taken on are: *****, *****, *****, and *****.
Business Response
Date: 11/22/2024
Robuck Homes is dedicated to resolving the concerns of homeowners and maintaining a positive customer relationship. We apologize the warranty tickets were changed to a closed status in our system in error, prior to being completed. We have been and are actively working on these items, including having parts on order. The one-year warranty period for the home is still active, and we are fully committed to addressing any warrantable issues that fall under the scope of coverage.
Robuck Homes Director of Construction spoke with the homeowner by phone today, 11/22/24 and discussed next steps for resolving the items. A warranty ticket has been re-opened in the portal for the following items:
Broken window sash
Scratched sink
Front door trim
Vent hood
Additionally, the homeowner and Director of Construction are meeting at the home on Monday November 25th in the morning to review these items in person.While some of these items fall outside the warranty coverage outlined in our homeowner manual, we are committed to ensuring customer satisfaction and are happy to address them as a goodwill gesture.
We are actively working to address these issues; however,we regret that the customer continues to communicate through public forums instead of utilizing our standard warranty process to directly inform us of their concerns. We encourage the customer to follow the proper channels so we can resolve the matter efficiently and effectively.
Initial Complaint
Date:08/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In June 2022, we purchased a Robuck Home in the ********* Development. Prior to Closing, we were assured by Robuck Homes all of our issues in the Pre-Closing Inspection Report would be completed. Included in our Pre-Closing Inspection Report were (1) uneven roof line (2) air in plumbing line; (3) unsecured water tank; (4) dead sod in the front and back; (5) uneven flooring in 2nd floor bathroom and 3rd floor bathroom; (6) uneven cabinets/broken cabinets; (7) bad paint job throughout; (8) as well as a few additional items including (9) a gas stove which flared. Prior to Closing a majority of the items remained undone. Since we had already moved back Closing, we moved forward since Robuck said they "always" finish the job.
In the 3 months since we have closed, NONE of these items have been fixed -- and last week the entire railing on the staircase just fell completely off as I was walking up the stairwell (I am a Size 6 woman). This would have been a shockingly injurious incident for myself or any home-owner and I count myself blessed nothing serious happened to my health.
The most galling aspect of this entire waiting process to have our home completed is, during the exact same time, on our exact street, we saw not one, not two, but three homes "completed" for sale. Over two months, I saw cabinet manufacturers, painters, sod/yard maintenance, trim maintenance, etc. go to each of these three other homes but never come to our home to finish the work.
Furthermore, in this neighborhood, the wifi is spotty at best. It is my understanding, based upon research, that **** and Robuck Homes did not bury the wifi/internet line -- currently the ****/wifi cable is above ground on the lawn of a neighbor. Furthermore, our yard has been marked up by UCIS to locate where the wifi/internet line has actually been put down and, instead of it being placed within the 10 foot utility easement on the property, the wifi internet cable was place more than 25 feet into our yard.Business Response
Date: 11/03/2022
We acknowledge there was some miscommunication regarding the
outstanding items that were not complete at closing.
We sincerely apologize for this oversight. At this time, all
items have been completed except for the following:
1. One missing window
screen has been ordered. Estimated delivery is 2 weeks
2. Front door needs
adjusting. We are in process of coordinating a time to schedule the adjustment.
3. We agreed to replace a
section of sod in backyard. To ensure a successful installation, it
was agreed with the homeowner that April/May 2023 would be the ideal time for
completion.
Our goal with every home we build is to have a happy
homeowner proud to call a Robuck Home theirs.
We have made adjustments to ensure these oversights do not
reoccur.
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