Complaints

This profile includes complaints for Robuck Homes Triangle, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Robuck Homes Triangle, LLC

  6131 Falls of Neuse Rd Ste 200 Raleigh, NC 27609-3518

  
• 

  Robuck Homes Triangle, LLC

  PO Box 17102 Raleigh, NC 27619-7102

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a home from Robuck at the included address which included a 1 year warranty. The company uses a warranty portal in which we added several warranty items for action. Five of the warranty items were marked as completed and the company took no action on the items. The item numbers from the attached which no action was taken on are: *****, *****, *****, and *****.

  

  Business Response

  Date: 11/22/2024

  Robuck Homes is dedicated to resolving the concerns of homeowners and maintaining a positive customer relationship. We apologize the warranty tickets were changed to a closed status in our system in error, prior to being completed. We have been and are actively working on these items, including having parts on order. The one-year warranty period for the home is still active, and we are fully committed to addressing any warrantable issues that fall under the scope of coverage.
  
  Robuck Homes Director of Construction spoke with the homeowner by phone today, 11/22/24 and discussed next steps for resolving the items.  A warranty ticket has been re-opened in the portal for the following items:
  
  Broken window sash
  Scratched sink
  Front door trim
  Vent hood
  
  Additionally, the homeowner and Director of Construction are meeting at the home on Monday November 25th in the morning to review these items in person.

  While some of these items fall outside the warranty coverage outlined in our homeowner manual, we are committed to ensuring customer satisfaction and are happy to address them as a goodwill gesture.

  We are actively working to address these issues; however,we regret that the customer continues to communicate through public forums instead of utilizing our standard warranty process to directly inform us of their concerns. We encourage the customer to follow the proper channels so we can resolve the matter efficiently and effectively.