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Find a Location

5 Star Mechanical HVAC Services has 1 locations, listed below.

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    Business Profilefor5 Star Mechanical HVAC Services

    Heating and Air Conditioning

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    3816 Cashew Dr, Raleigh, NC 27616-9584
    BBB File Opened:
    1/14/2014
    Years in Business:
    14
    Business Started:
    1/4/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 30361 for this business, issued by North Carolina State Board of Examiners of Plumbing, Heating & Fire Sprinkler Contractors

    These agencies may include:

    North Carolina State Board of Examiners of Plumbing, Heating & Fire Sprinkler Contractors

    1109 Dresser Ct

    Raleigh NC 27609

    (919) 875-3612

    https://www.nclicensing.org

    Type of Entity:
    Sole Proprietorship
    Contact Information

    Principal

    • Mr. Ken W. McNeill, Owner

    Customer Contact

    • Mr. Ken W. McNeill, Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ray E

    1 star

    05/04/2023

    Lying company owner *** will not answer or call you back. Been waiting since March to have unit replaced *** does not do his part of filing paperwork for the insurance company to review. Called my home warranty company multiple times to find out what is going on. Of course he will tell them that Im next on the list .what a lying company in 5 star mechanic. Do not ever use this company for your HVAC repairs you will regret it. They are not trust worthy and lying. *** would not answer any phone calls or text messages had to block my phone number to see if he would answer and he did then told me he would get back to me in 2 days to schedule an appointment never called me back. Called the home warranty company again and they tried to reach him and they did. He will answer there calls so he can keep his business with them . But again lies to them. This company should not be in business. They set their prices higher and lies to the home warranty company and bills them higher due to different countys he travels to service. Do not use this company please they are not trustworthy / lies / overpriced/ not friendly at all / I had to give them a 1 star and they do not even deserve that wish they had a 0 . The first time he came to my house he said he found the problem know this was in less than 2 minutes of work if I hadnt came out he would have left without telling me anything. If you want a company that can diagnose a problem in 2 minutes hes your guy But if you want quality work and someone who will talk to you and not lie to you do not use 5 star mechanic you will regret it I promise you!!!!! Im still sitting here in May now still no service but Im next yea right another lye. Asked the home warranty company First American to give me another contractor said they couldnt due to 5 star having the unit and parts already Lol they probably dont even have that like he said. And I also will say dont use First American home warranty company. They also do not care about you!

    Local BBB

    BBB of Eastern Carolinas

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