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Business Profile

Electrical Power System Backup Systems

Generator Supercenter of The Triangle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Power System Backup Systems.

Reviews

Customer Review Ratings

2

Average of 1 Customer Review

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Review Details

  • Val R

    Date: 11/08/2023

    This company has a track record of over-promising and under-delivering based on other reviews and our experience. The marketing and TV commercials are convincing; however, their quality and customer service are lacking and leave a lot to be desired. After paying nearly $18,000 for a whole-house generator installation, we learned that a faulty panel was installed AND the malfunctioning generator system disabled two air conditioning (A/C) units and several other appliances. On two separate occasions within a two-week period, the utility power went out, the generator came on, and multiple other appliances and the A/C units stopped working for days. We took pictures of the increasing temperature gages and sent them to Generator Supercenter as proof. They instructed us to call an **** company, which charged $600+ for the repair. We followed the guidance provided, sent them the invoice for reimbursement, and then suddenly they were too busy to follow up. I only requested reimbursement for the **** bill for a problem they created. I did not ask to be compensated for the three days of taking off work for the technicians to replace equipment and fix their mistakes. I asked why they wouldn't take responsibility for the faulty ************************ & malfunctions and was told that they don't make the equipment. I responded, but you installed the faulty equipment in my home - and then it disabled other appliances and caused our A/C to stop working in the summertime. Basically, I said: "this is a problem you caused, and now I'm having to pay for it." I asked, "wouldn't it be easier to admit your mistake, reimburse the **** costs, and show some concern for a customer who just paid more than $17K -- wouldn't that be easier?" The response was simply a bunch of excuses and a vague commitment to "make things right." Months later, we were still waiting and didn't expect them to "make things right" - and ended up filing a lawsuit against the company.

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