Complaints
This profile includes complaints for MyComputerCareer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 16 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a former student at MyComputerCareee. I was at the *************. I am attempting to enroll at another institution for my undergraduate degree. I called yesterday and was given only an email to reach the department responsible for handling transcript requests. I emailed that department ment and made my intentions very clear about only wanting to get my official transcript to be sent elsewhere.I got a phone call today and apparently that email was ignored and instead they tried to re-enroll me. I do not wish to go back there. I called 3 times today, Was given different emails and 2 if the 3 were not real emails. I want my transcript. None of this back and fourth and gaslighting.
Business Response
Date: 02/25/2025
This appears to be a simple miscommunication. Initial notes indicate Mr. ******* was interested in re-enrolling on 2/3/2025, but the re-enrollment window had ended. A couple days later he requested his transcript to attend another school. Transcript requests generally take 3-5 days, however the ***************** received his request on 2/6/2025 and his transcript was sent the very next day on 2/7/2025, which was before we received the inquiry from BBB. His desired resolution was completed on 2/7/2025.Initial Complaint
Date:06/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My computer career gave me a refund check which my bank deemed as fraudulent upon getting in contact with the head of students accounts and the lectures at my computer career. I have yet to be able to get a solid concrete resolution to the issue. My bank is threatening, legal action, and on top of that my bank is withholding my, direct deposit from my current job. All my bank is asking for and they had talked to the head of student accounts, which were supposed to send over a notarized tax documentation letting my bank know the whereabouts and the availability of the check it has been about a week now. I have not been able to get in contact with anybody from that department nor have I been able to get a response from anybody via email. I have left voice messages. I also gave them time and ***** for them the resolute this issue without me getting involved, but unfortunately, nobodys picking up nobodys responding and upon having a conversation with my bank , they have let me know that nobody has gone and send a fax notarized documentation with the respective information needed from the institution .Business Response
Date: 07/02/2024
We have confirmed the check has cleared our **** account therefore consider this complaint closed. MyComputerCareer has been in contact with Mr. ****** throughout the process from the moment we sent him the tracking number for his check to resolving his issues with his ****s policies. It appears the BBB complaint should have been directed at his **** due to Mr. ****** not agreeing with their security policies. The specific issue that created the problem for Mr. ****** was that we issued the check in his full name that included his middle name, which is our policy. MyComputerCareer attempted to resolve the issue with the **** with the traditional processes used to clear checks at nearly every ***** including having our **** communicate directly with Mr. ******s ***** but they insisted on needing a signed, notarized document returned to their office. We had to wait for our **** to complete a step in that process but ultimately we were able to provide that to Mr. ******s ***** Mr. ******s **** finally cleared the check they had withheld from him on 6/13/2024.Initial Complaint
Date:12/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am an alumnus of the ********* Campus and the ************************ will not respond to my attempts to contact them.I have two loan companies trying to collect on the same loan, and no one will contact me on this issue.I have been trying to get in touch with someone for 2 weeks, and according to them they are supposed to reach out within 48 hours to maintain complianceBusiness Response
Date: 01/25/2024
It appears this was addressed with the student in between the time he sent this to BBB and the notice on 12/18/23. On 12/15/23, the ********************* touched base with ******* and explained that he does not have two loan companies charging him for the same fee. He has federal financial aid that covered a portion of his tuition and fees and a private student loan that covered the remaining balance in order to secure all funding for the program's total cost. It was a simple misunderstand that Accounting rectified once they finally touched base.Initial Complaint
Date:10/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 20798420
I am rejecting this response because:
Sincerely,
***************************Business Response
Date: 11/18/2023
****************** attended the first full, five-hour class on August 15, 2023 and subsequently withdrew the next day. We removed the laptop from his ledger per his request, however after completing the refund calculation for his attendance he had a balance on his account. All refund calculations are consistently applied to all students based upon the State and Accrediting body policies. The down payment ****************** made upon enrollment was simply applied to the balance on his account. If ****************** has any more questions or concerns, he is more than welcome to reach out directly to the *** and founder of MyComputerCareer at **********************************
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