Complaints
This profile includes complaints for MyComputerCareer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 16 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My problem with the school was of the unfortunate situation I was in during COVID and the pressured environment to sign the lines in going to the school to find out how much I would make after completion after signing the school for about a month in found out Im making the same as I already was making so I felt scammed because she wasnt even telling me how much I would be getting havent sent anything but now its in collections and Im trying to figure out how to get it off
Business Response
Date: 03/17/2023
Please see attachedInitial Complaint
Date:01/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Applied for classes with my computer career did my orientation and had one class session. Call them the next day and let them know will not be finishing the course because it was too many people in class session and it wasn't for. Had a discussion with them we came to resolution that I would be getting my full refund minus administration fee.Had a loan with them from paramount was told that the loan with be refunded it never happen now I'm getting called for this loan and it's on my credit report. Tried to call them my number is block from financial services I'm just trying to resolved the refund for the loan an move on can't get to nobody talk toBusiness Response
Date: 03/17/2023
We are reaching out to the student this week as it appears he has the wrong number. Our system does not allow an employee to block a phone number and even if the system permitted it, we are confident our employees embrace our core values and would not do such a thing to one of our students. **************** could have reached out directly to our owner and CEO through the DearTony process shared upon enrollment and had his questions answered right away, however our Student Accounts team is happy to reach out to connect with **************** to go over his account. We are confident he will close the BBB submission as resolved once we reach him.Initial Complaint
Date:01/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18898366
I am rejecting this response because:
Although a bit if time has passed, the complaint was initiated by a mentor hanging up the phone on me and another being extremely condescending when I asked questions during lecture to the fact of completely ignoring me.Ive also been threatened to not be able to attend school as a result of trying to resolve a complaint in the past when a staff member lied on me by saying I had threatened the school with litigation! I have never threatened the organization in any manner, whatsoever.
Furthermore, my complaint had absolutely nothing to do with being woken up, out of the country, or the time difference. This completely was a result of the totality of events that I had simply got tired of dealing with.
As professionals and adults we should respect one another. Sleep, geolocation and time difference arent factors in that regard.
Lastly, the other aforementioned information in the response from MyCC is spot on! Both the Director and the Veterans representative who looked into the matter went above and beyond to assist me and things have been nothing short of excellent since then.
At the moment, I am overall satisfied with doing business with MyCC and consider this matter resolved.
asking a very important question that pertained to class. I even tried calling back but he didn't answer. That let me know that it was intentional. There are some extremely haughty people amongst that staff that are used to abusing people and getting away with it. I have contacted the head of MyCC in the past about a similar complaint with a mentor and he only edified the mentor in a sense to where he was completely surprised and that it was the first he had heard of it. With that, nothing happened. I chose to submit this because I believe that this issue needs to be addressed. Some of those mentors and instructors are very rude and they conduct themselves in a manner that indicates that they can get away with whatever they please. Please protect yourself and your heart about all else. I'm merely indicating that the staff can be extremely unprofessional at times and that there's a good chance that no one will do anything about it.
Sincerely,
***********************Business Response
Date: 03/17/2023
This was resolved a few weeks before receiving the BBB complaint on March 10th. Our Campus Director reached out to the student to discuss his concerns after he expressed them with our Senior Veteran Advocate. ****** is a student who lives in ***** while he is attending this program. The time difference has been a challenge on how and when we can communicate with **************. He felt he was disrespected by his instructor after he was woken up by his phone call to encourage ************** and indicate he was available to assist him. Our Senior Veteran Advocate assured ************** that he would work with the instructor on respecting the time difference and being more understanding of how to close a call by asking if the student has any other questions or needs. ************** was simply concerned that he was not able to get all of his questions answered after being woken up by his phone call. He was also glad that the Campus Director followed up with him immediately once our Senior Veteran Advocate brought it to his attention.Business Response
Date: 03/21/2023
************** concluded in his last response with, "I am overall satisfied with doing business with MyCC and consider this matter resolved", however we reached out to him just to confirm. The Campus Director had a nice, positive conversation with ************** yesterday and confirmed he considered this BBB submission as resolved.Customer Answer
Date: 03/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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