Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the spring semester I signed up for several classes and had issues initially with financial aid not providing the proper information. One particular class with the Instructor name ****. He shared he had recently been giving the class at the last minute. He did not have the proper set up in blackboard with accurate information. In blackboard he had wrong dates for assignments and I unregistered in the class because it would have made me exrtremely behind and unable to catch up. When **** finally reached back to me days.... he said that the information was inaccurate and he told me to contact registrars office so I could get back in the class. When I spoke to registrar office they said only He could put me back in the class. When I spoke to **** he said let me see how to get you back in the class and he never got back with me. 'Wake Tech turned around and charged me for the class even though I had myself registered for the class as supposed and it was their system and instructor that failed the student with improper information. I didnt get back in the class because of negligence of the school and instructor

  Business Response

  Date: 07/08/2025

  The outstanding balance on your account includes a drop fee of $57 for MKT-120.  We will remove this drop fee due to the misunderstanding with the instructor.  The remaining balance on your account is a result of the reversal of ***************** Aid due to dropping the class right after the start date of the class.  If you have questions about this portion of the outstanding balance, please contact **** ******* in the ******************** at ************************************.
  
  

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23550869
  
  I am rejecting this response because:

  Waketech is not owning up to the issue their instructor made. I was registered in the class ,**** had wrong information in blackboard regarding an assignment. It wasn't were I withdrew after registering it was due to negligence of the school , and instructor. Which. ******** still doesn't own up to calling it a misunderstanding, from all the emails it clearly was a error on the instructor and waketrch still does not acknowledge that and should. I will take this all the way to small classes court if I have to. I will not pay for a class that I signed up for and bc of errors made by the instructor which , he admitted. ******** wants to change me for the class. Had he put me back in the class as he stated he would and he did not, I never heard back from him. Then the problem wouldnt exist.
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 07/11/2025

  While we dont agree with all the statements made in the complaint, in the best interest of customer service to the student, we will credit the students account $733 for the over-awarded federal financial aid due to miscommunication/misunderstanding between the student and the instructor.  This will leave a zero balance for the Spring 2025 semester.

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  I have been trying to finish classes at ******** as you can see from my records about 15 years now. In hopes of transferring and completing my bachelors. It saddens my heart because I tried so hard as a single mom, working, and taking care of my family but also this deep desire to finish what I started. ******** made it extremely difficult for me where I was once encouraged I could. I hope ******** does provide a absolute credit and where I wont have problems taking classes at another school. As a Instructor myself, I know how important it is to treat the students with respect, fairness, and honest and when I didn't I made it right and apologize. I guess this is waketechs apology, even though **** should have because he also never got back to me as he promised but I'm sure that head had something to do with that also. Ive done so many programs that I completed and working in those capacities, it requires compasssion and fairness among other things. Such as the golden rules: do unto others as you would want someone to do unto you and your own family. ******** and especially the head of departments especially the one in the business department lacks that. 

  So many times I reached out for help with the head of financial aid, the head of student services,and the head of the business department and the first two didn't get back with me as they said they would, the last one is absolutely horrible, so partly due to not wanting to be under her, as all the instructors are under her and part of the lack of compasssion and fairness among others, this was not the first time I had a issue. I will not attend ******** and will seek others.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:08/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was granted an award through FAFSA. My school deducted $2,011 for fall tuition. However, despite the ledgers seemingly being in order, they are evading confirmation or denial of the award. Instead, they repeatedly prompt me to sign the aid contract, committing to an award $5,200 lower, without any explanation or validation.I am enrolled as a full-time student, attending 6 classes with a total of 18 credit hours. Yet, they are unwilling to provide a sincere response when I directly inquire why I am not eligible for a 100% award. The situation feels disingenuous, as they sidestep my queries by urging me to sign the contract under different phrasings.I have even stated that if the full award doesn't apply to my circumstances, I'm willing to accept that, but I require an explanation regarding why this is the case for a full-time student and what criteria determine eligibility for 100%.Nelnet, the payment plan provider they use, confirmed the Pell ***** on my behalf. This amount was also reflected in my portal, and I have provided a screenshot as evidence. Furthermore, I have explicitly asked for confirmation if the granted amount was incorrect and, if so, to clarify the exact sum sent by the Pell ***** to ********* for my award. Regrettably, none of these queries have been addressed.Even after requesting escalation, my concerns were not addressed accordingly. My primary concerns revolve around the following questions:What was the actual amount awarded to ********* on my behalf?How is it determined that I qualify for only 40% of the award, despite being a full-time student?If there is a discrepancy, could you please confirm the accurate awarded total?I am consistently referred to an offer letter that merely outlines *********'s package, not the precise award transmitted to the school.

  Business Response

  Date: 08/29/2023

  One of the staff members in the ******************** contacted the student on Friday, August 25 and answered his questions.  The **** of Financial Aid also sent the student an email on Monday, August 28 and explained the students financial aid history.  The student sent an email to the **** of Financial Aid and thanked her for taking the time to contact him and address his concerns.

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a guitar class at *********, which starts August 15, 2023. I found out last August 8 that my right leg has cellulitis and I need to keep my legs elevated..I decided that I should drop the guitar class, since I will not able to drive 40 minutes to the class.. I emailed the registrar's office on Friday, August 11 and told them about my health issue and that I needed to drop the class and requested a refund.. I called ********* tech support on Friday, Aug. 11 and spoke to a nice support tech, who did not know what to do about a refund...I followed her instructions and choose ********* *************** but could not find anywhere under ************ where I could request a refund. I finally heard from the registrar's office and was told to register, which I had already tried, but to go through the different pages of activations, is ridiculous and a complete waste of time...When I was in school there in the 80's and 90's, it was SO much easier..Now, one has to get a ********* Activation Key and a Key Account Activation..Absolutely ridiculous...All I want is a refund..It should NOT be this difficult..

  Business Response

  Date: 08/15/2023

  The student was removed from the course and a refund was processed today to the credit card used for the registration payment.  It may take several business days for the credit to post to the cardholder's account. Thank you!

  Customer Answer

  Date: 08/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** (al) ******