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Business Profile

Association Management

Association Management Group of Charlotte
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Association Management Group of Charlotte's headquarters and its corporate-owned locations. To view all corporate locations, see

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Association Management Group of Charlotte has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay HOA monthly to ***. I placed a maintenance request order the last week in September 2024. I have water leaking from the roof into my kitchen area. Ive emailed multiple times and called AMG and been told to be patient. It is now November and no one has still come out to fix the problem. I have a hole in the roof and no one has come out to put a tarp over the hole, try to fix the siding, wood that is rotted or fix the water damage from the hole. My monthly HOA goes towards exterior damages and repairs. I keep getting emails telling me that I need to call someone out to fix it.

      Business Response

      Date: 11/14/2024

      As you may be aware, Association Management Group of Charlotte, **** (AMG) is a Community Management company for Homeowners Associations.  Specifically, in this instance, The Kingstree Residential Association where Ms. ******* owns a home.  *** has no independent authority and takes all direction from the Board of Directors.  We made the Board aware of Ms. ********* issues and the Board has had many communications with with Ms. ******* and is in the process of trying to find the correct vendor to make the repairs.

      We respectfully ask you to remove this complaint from our (AMG's) records as the issue is between Ms. ******* and the community's Board of Directors and not ****

      If you have any questions, I will be happy to answer them.

    • Initial Complaint

      Date:09/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is about a random charge of $1,415.40 that AMG has called a "special assessment". They claim that each homeowner must be charged and must pay so that they will have enough funds to keep up with the costs of maintaining of properties.bThey are only responsible for the common areas, such as grass, trees, pool etc. in which I already pay $198.06 per month for. They assessed this fee lat last year and have not been able to explain the charge and how it will benefit me and my family. Numerous phone calls have been made to AMG Auto have a conversation for clarification purposes to ************************************** Mgr) to no avail. This bill has now gone up to $2,386.86.

      Business Response

      Date: 09/06/2024

      As you may be aware, Association Management Group of Charlotte, **** (AMG) is a management company for homeowner associations.  One of our clients is Village at ********** Homeowners Association, **** where the *****' own property.  AMG does not have any independent authority to make any decisions on behalf of the homeowners association.  Those decisions are made by their Board of Directors. 

      All owners were invited to several meetings with the Board of Directors before the Special Assessment went into place.  The *****' have received multiple written communications regarding this issue and have also spoken with *********************** and ********************************* even as recently as today.  ******************** also forwarded again (via email) all communications sent to the *****' from their Board of Directors regarding the special assessment.

      I respectfully request that this case with Association Management Group of Charlotte, **** be considered closed as the issue the *****' have is with their Board of Directors, not Association Management Group, **** which is a vendor of the Association.

      If you have any questions, please do not hesitate to contact me.

      Sincerely,

      ***************************, President

      Association Management Group, ****

    • Initial Complaint

      Date:08/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Been call this ******** lady ***** late July. Have all phone ****** recorded, sent emails posted on ********* Video of the incident and a ruined fence. I HAVE BEEN IGNORED COMPLETELY Their supposed landscapers cut a tree the tree landed on my side of the fence and they kept yanking and yanking separating the fence from the posts. These are the same people who drafted a letter about a garbage can being seen from the street that wasn't even mine. I need my fence fixed ASAP.

      Business Response

      Date: 08/25/2023

      Thank you for giving us the opportunity to respond. 

      We were contacted by ****************** regarding the tree and fence issue.  ******************** sent the landscapers out to the unit and they reported back that they did not see the damage.  ******************** emailed ****************** asking for photos of the damage.  ****************** sent the pictures. 

       The landscapers went out yesterday to repair the damage.  ******************** is awaiting confirmation that all work has been complete and will contact ****************** to ensure her satisfaction.

      If you need further information, please do not hesitate to contact me.

      Sincerely,

      ***************************, President

      Customer Answer

      Date: 08/26/2023

       
      I am rejecting this response because:
      My fence is still not repaired. 

      Business Response

      Date: 08/30/2023

      Thank you for following up.  We received confirmation in writing from the owner (*************************) at 8:08 pm last night that the fence is repaired.

      Thank you for giving us an opportunity to respond.

      Sincerely,

      ***************************, President

    • Initial Complaint

      Date:10/31/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I own a townhome rental. My tenant called yesterday. Some beams have collapsed. I sent an email to ********. This is a safety issue. Im still waiting for some to contact me.Thanks *** ********,Good morning. Can I get an update as this is a safety issue.Thanks,Len ---------- Forwarded message ---------From: **************************** <******************>Date: Thu, Oct 27, 2022 at 10:14 AM Subject: Fwd: Maplecrest Work Order or Service Request from *********************** To: ********************************* <************************************>, <**********************>CC: *************** <*****************>, ********************* <******************>********,Good morning. I sent in a service request last night. See below. My tenant emailed these pics last night. When he came home from work the wood support had fallen over. This is definitely a safety issue. Can you please tell when we can get this addressed and fixed. I would like to give ***** a time frame. I added ***** who is my tenant onto the email. Thanks,Len ---------- Forwarded message ---------From: Association Management Group - Work or Service Request <*************************>Date: Wed, Oct 26, 2022 at 6:05 PM Subject: Maplecrest Work Order or Service Request from *********************** To: <******************>Association Management Group - Work or Service Request Work Order or Service Request Dear ***********************: This email is to confirm your online Work Order or Service Request for ******************** was recently submitted. We will forward your request to your AMG Community Manager for Maplecrest. Please call or email your manager if you have any questions. At AMG we appreciate the opportunity to be of service to you. Thank you, ASSOCIATION MANAGEMENT GROUP, ****

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