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Business Profile

Fitness Center

First Health Centers of the Carolinas, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for First Health Centers of the Carolinas, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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First Health Centers of the Carolinas, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/31/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday, January 17, 2025, I received a statement in the mail from FirstPoint ************************** with Reference ********* that I owe a total of $137.68 for two accounts ****************** and 95167-15000625222) for service on January 31, 2023 by FirstHealth of the Carolinas in the amount of $68.84 and a service on March 7, 2023 by FirstHealth of the Carolinas in the amount of $68.84. On Monday, January 27, 2025, I told ******* ******, of FirstPoint **************************, that I want to file a complaint and a dispute to get a refund of my payment of $137.68, and I was told I need to contact FirstHealth of the Carolinas to get documentation and email it to FirstPoint ************************** at ************************************************* Confirmation Number ************ was given to me by FirstPoint for my payment. FirstHealth of the Carolinas will not provide me any documentation nor will ****************************** which I paid in full on Saturday, December 28, 2024. I have contacted these companies several times, and I am continuously getting the run around from all three of these companies. Please help me to resolve this matter and get documentation for my records that I do not owe either one of these companies because I do not owe them. Thank you for your time and attention, and I look forward to hearing from you soon.

      Business Response

      Date: 01/31/2025

       FirstHealth spoke with Ms.  **** and confirmed that she is due a refund. The refund will be issued by the collection agency. Ms. **** still had questions. A call has been scheduled for next Friday with a supervisor at the agency.  Ms. **** was in agreement with this resolution.

      Customer Answer

      Date: 02/03/2025

       
      Complaint: 22880772

      I am rejecting this response because:

      The only thing that I do not agree with from First Health of the Carolinas is that the amount of the refund is $18.00.  I paid ****************************** in full $243.39 on Saturday, December 28, 2024, which brought my account to a zero balance.  Then, FirstPoint Collection *************** sent me another bill dated 1/8/2025 for $137.68, and I paid the $137.68 on Friday, January 17, 2025.  How can I have paid ****************************** in full on 12/28/24 and be at a zero balance on my account and ************************* ************************** send me another bill dated 1/8/2025 for $137.68.  This means that I am owed a refund of $137.68 not just the $18.00, which I was told in my conversation with First Health that my refund is only $18.00.  

      Sincerely,

      ******* ****

      Business Response

      Date: 02/05/2025

       

       I have spoken with Ms. ***** She has been reminded that Mosaic/FirstPoint collected her payment and any collection questions should be addressed on her Friday call. All calculations concerns should be presented to Mosaic/FirstPoint. 

      Respectfully submitted,

      ***** ********

      Customer Answer

      Date: 02/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I find that this resolution is satisfactory to me.

      I agree that ***** ********, of First Health of the Carolinas, has returned all of my phone calls and provided me a thorough explanation from the First Health of the Carolinas end and told me that she will mail me an itemized statement and bill history of my account.

      At this point, ***** ********, of First Health of the Carolinas, has directed me to *****************************, and FirstPoint Collection *************** to receive answers and a resolution to this matter because she does not have the information to provide me because she only receives payment information from ****************************** and FirstPoint Collection *************** once a month and does not have check numbers for payments, is unable to see their records, etc...  And, if neither of these companies provide the information; then, First Health of the Carolinas does not have it on their end.  Therefore, I agree with ***** ******** that I need ****************************** and FirstPoint Collection *************** to provide me answers and a resolution to this matter, and I am supposed to receive a phone call from a *****, of ******************************, this Friday, February 7, 2025 about this matter.

      Sincerely,

      ******* ****

    First Health Centers of the Carolinas, Inc. is NOT a BBB Accredited Business.

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