Business ProfileforGranville Health System

I went here for what was supposed to be a free "wellness" visit, which is what I requested at the time of booking the appointment. They booked my appointment and I came as I was supposed to. The day of, I saw Dr. *********** and had questions about COVID. As a result of asking questions during the checkup I was billed $190 for the visit. When I received the bill, nearly 3 months later I called THE VERY NEXT DAY (since I got home after 5pm) and was told it was too late to change the coding. (a lie) I persisted and then I was told only the Dr. could change it and he would review. Well, I got another bill in the mail with no changes. I called and was told that the Dr. ****** wanted the money because he answered questions that weren't part of the wellness visit (questions about covid) and wanted the money. Then I was told that I wasn't entitled to a free "wellness" visit regardless of what my insurance allows because they don't offer them on new patients. I pointed out that when I booked the appointment I requested the free "wellness" visit my insurance offers and they wouldn't budge. In the end I had to pay the $190 to avoid it going to collections because these people miscoded my visit for daring to ask the doctor questions about COVID then made repeated and varied excuses on why they wouldn't fix it. I have a serious autoimmune disorder that has nearly killed me in the past and had questions about COVID and the vaccinations. If Dr. ****** doesn't think that a person who has such a condition can ask questions of a Doctor during a wellness visit without being charged $190 over and above what it should have cost (no charge to the patient) then that needs to be disclosed at the time of booking the appointment.