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Business Profile

Dog Breeders

Happytail Puppies, LLC

Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2025

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 10 years of there vitamins when I purchased a puppy I paid in advance. Well after a couple of months he will not take them. If i put in his food he will not eat at ALL. I called a few months ago about it and ********* said returning my money would not be a problem. I have tried to get my pup to take the vitamins. So the last week or so I have tried to get a refund for 9 years of vitamins i can not use. I spoke to **** and she was going to find my credit card and call me back. I have left many messages with no call back. Now no one will answer the phone at all.

    Customer Answer

    Date: 06/23/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
  • Initial Complaint

    Date:11/19/2024

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday 11/16/2024 I spoke to ***** at HappyTails. I found a yorkie that I was very interested in and explained to ***** that the new yorkie must be compatible with my teacup yorkie. I told her that they need to meet before I can decide if will get the new pup from Happytails, I was told by ***** that they can't meet unless we are serious and then they can only meet in the play area at Happytails. We discussed this on more than one occasion. I put the ****** deposit down going by her agreement that the 2 pups could meet in the play area. When I went to pick up the yorkie not only was ***** not on property but she told them under no circumstances can the two dogs meet !! I was lead to put the deposit down under false pretenses and would not have done that except for her agreement for the two dog meeting. That is a form of fraud and very misleading.

    Business Response

    Date: 11/21/2024

    We have issued a refund of $200 for the deposit.  Unfortunately, we do not allow dogs and or any other animals that are not already here on site to visit with our puppies.  This reason is because our puppies are not completely vaccinated until they are 16 weeks of age.  This policy is for the protection of our puppies.  We apologize for the inconvenience this has caused you.    

    Customer Answer

    Date: 11/22/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.,  I understand having policy's to protect the fur babies keep in mind that most people looking for another addition to the family have to make sure they are a good fit to their home so that everyone in the home are happy and they get along good.  Just be honest with prospective pet parents .. 
  • Initial Complaint

    Date:10/11/2024

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Maltipoo puppy via phone to be delivered to my address. The delivery amount was for $295.00 and was billed separately. When I discussed the arrangements for delivery, I specifically explained that the only available day for a drop off delivery was on Monday Sept 16th. The reason we specifically asked for this date was because we told the business that we are out of state on that weekend and Monday was the only option. My daughter also called to confirm this with *********, and it was arranged for that Monday Sept 16th date. On SUNDAY Sept 15th, I came home from the out of state trip, to a VM saying that the dog was delivered, and we weren't home, it was returned. So, we drove the 2-hour trip on the 16th to pick up the puppy. At that time, we spoke with the manager, who when we asked for a refund of the drop off payment, she said she will listen to the recorded messages of our conversations and let us know. I called her back, and she refused to answer several times. Never received any other communication, even when we had health questions about the puppy and had the vet call, they didn't answer. My daughter lost a day of work to pick up the puppy, a four-hour trip overall and we were STILL charged $295.00 for the drop off. ****** before purchasing.

    Business Response

    Date: 10/27/2024

    In review of this complaint there were no phone calls that reflected the weekend in question for delivery; however, there was an email that does have the weekend listed as unavailable that was over looked.  The customer has been refunded for this order.  Please see attached.  We apologize for the inconvenience.
  • Initial Complaint

    Date:09/26/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase of $1194.95 on September ****** from Happy Tail Puppies for ***** a Yorkshire puppy. I was out of town when I purchased him I was rushed by representative ***** I asked if I could pick him up on Monday because I was flying in late Friday however I told the sooner the better because he was ready to go so we went and made the 4 hour drive first thing Saturday morning. We got there waited 5 minutes got our sweet boy ***** was told about his what was in the bag but, NEVER went over any paper work or vet paperwork it was just to let me know his microchip paperwork and his ICA papers were in the bag and if I wanted to show him they were there and his 1/4 cup of dog food . And then we left that was about another 5 min. After we get home I go through Lucass paperwork and I noticed that he had an ingunial hernia and had also been neutered! I was NEVER informed of this problem he had or surgery being performed on him and it is clearly notated at every vet visit he had and asterisked ! I can not breed him or show him if I wanted to. I then looked up his breeder ***** ****** and his whole family are a dog breeding business in ** and discovered hes Happy Tail sister and has had many complaints and violations dating back to 2018 till recently 2024 They are running under the name Up and Away Pups. The complaints are ones I cant speak of because I get sick to my stomach. The same with *********** the owner there ***** ******** has had many complaints and violations as well although she has made some changes. You can read more at the ****************** on ********. Also after I got ***** home right away he was coughing really bad I left many messages with my original representative ***** regarding this concern and kept calling no response. I took him to my vet within the 3 day window they could not manipulate a cough so I had to video it and bring it to my vet . I did that and and bought him back he was diagnosed with a respiratory infection and meds.

    Customer Answer

    Date: 10/08/2024

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 10/15/2024

    In review of this complaint, the customer did sign an acknowledgement that "New puppy owner is agreeing that he/she has asked any and all questions, voiced all concerns and understands all feeding, medical records, training, travel, DNA, breed and financial responsibilities, that have been addressed and gone over with the new puppy owner with our puppy care consultant and within this contract".  We have attached the sign acknowledgement.  If the customer would like to return their puppy, Happytail Puppies will issue a full refund of $1200.00.  

    Customer Answer

    Date: 12/03/2024

     I am rejecting this response because:  

    Thats not what was done. I wasnt not told my puppy was neutered and had a hernia. I dont think thats a question on anyones mind of a 4 month old puppy when you go and pick it him up. I should have been made aware of that instead of finding out when I get home and look at his actual paperwork that was never gone over with me at Happy Tails Puppies. If it had been I wouldve been able to discuss this all there as well as his coughing. I would have been informed at least. But, the fact that they pushed him out the door so fast and didnt inform me speaks volumes. Amongst a bunch of other things with this business.

     

    Sent from my iPhone

     

    Thank You,

    ****** *********




  • Initial Complaint

    Date:02/06/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 14th I placed a deposit of $200.00 to hold the dog and then my girlfriend went up to pay the remainder balance of $1300 so in total we paid $1500 to get the dog. So when we get home, the dog is coughing and sneezing so I contact the breeder (Happy Tail Puppies) and she kinda got smart with me and then told me to bring her back Sunday. I didn't get my dog back until a week and I pulled her out of care and took matters in my hands because she just wasn't getting better still had the cough and I was told that it was better and I could come get it or I can leave her there and they tried to relate it to a human cold and said it will go away. I have a picture where she hacked up some clear stuff and I ordered some medicine and I plan on taking her to another vet to get the rest of her vaccines and get her physical exams. On my behalf since I started giving her the medicine I bought she is doing better a little bit but she wakes up out of her sleep coughing and hacking. They did cover the cost of the return of the visit because it's not my fault the dog is sick. There's so many reviews about people buying sick puppies from this place. I decided to pull her out of care due to her still being around the other sick puppies. All those dogs need to be checked. I love my puppy and it hurts to hear her hacking and looking sad because she is suffering from something. Like I said she is starting to feel better but something needs to be done. They do not care. They asked if I bought the pet warranty and insurance just in case she needs to be replaced and they know it an issue. Please call me for more information please ************. If I do not answer please me a message with a direct number. I plan on going to the news as well.

    Business Response

    Date: 02/15/2024

    In review of this complaint.  Per our Health Agreement that the customer signed, the puppy would visit a licensed veterinarian within 3 days of going home.  The customer did not take his puppy to the vet within that time frame nor at all during the 6 days she had been home and away from our facility. In good faith and care for the customer and the puppy, ****************** did offer the customer to bring her back for treatment under the care of our onsite licensed veterinarian.  We have attached all paperwork that the customer has signed, acknowledging full responsibility of the care and financial responsibility of his puppy.  The customer did decline our vitamins, pet insurance and did not take his puppy to a licensed vet within 3 days of which voided his Health Guarantee.  We have attached the signed acknowledgment at pick up of the puppy being in good and healthy condition.  We also attached signed documentation of the customer picking his puppy up prior to her treatment plan being completed.  We did supply go home medication for the puppy to complete and the advisement to the customer of her being seen by his vet immediately once she finished her medication. Happytail Puppies did offer assitance in this matter and medical care at no charge to the customer. We hope the puppy is feeling better and has established health care.  

  • Initial Complaint

    Date:01/15/2024

    Type:Sales and Advertising Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased two dogs from this breeder in June of 2022. Both were cleared by their vet as he signed a form 7001, stating that both dogs were coming healthy. However, when they arrived, both had loose and ****** stools. After a vet visit, they were diagnosed with Giardia. One of them, ****** (original name ******) was able to clear it after medication, however, the other ************* (original name ***) was not. In addition, ****** was diagnosed with Kennel cough and gastritis within a week after arriving. **** presented chronic disease from the beginning ranging from Giardia to irritable bowel syndrome. Also, due to a weak immune system, **** contracted kennel cough from ******* which then developed into pneumonia, and now has developed into chronic bronchiole disease. The reason why we know all of this, is because her original vet had to refer her to an internal specialist. I reached out to **** which was my puppy care consultant from Happytail, on June 30th (2 weeks right after we got the puppies) and February 8th, to update her on the puppies illness, and never heard back from her. Then I called several times last year and at least 6 times this year, when I spoke to both ****** and *****, and both said that, ****, the manager, or a vet, were going to reach out. We have still not heard back from anyone.We have spent almost $15000 on what was supposed to be "healthy" dogs. I am looking to be reimbursed for all medical expenses in the past and in the future that relate to the chronic diseases presented by what was supposed to be our "healthy" dogs.

    Business Response

    Date: 01/23/2024

    In reviewing this complaint.  The puppies went home 6/11/22.  Happytails was first contacted on 12/21/23 regarding health issues. We also requested all medical documentation on that phone call as well as in an email with the customer on 1/10/24 (attachment).  We have not received any documentation from the customer to support this claim.  We have attached both Health Agreements for both pups with the customers signature and acknowledgement of accepting full responsibility for any medical expenses incurred once they puppy is in the owers care.  The customer agreed to the terms at adoption.

    Customer Answer

    Date: 01/29/2024

      I am rejecting this response because: I reached out to Mia **** 30th, 2022 and February 8th, 2023 and never received a response back. I fell into a depression waiting for **** to get better, spending all this money, and not getting a response back, after being guaranteed that we were getting healthy puppies. 
    I tried sending by email the complete file of all medical records, however since it is too big to send through this webpage or by replying to your email, please see attached document proving this as well, please let me know if you have a different way you would like me to send all documentation.
    But I am attaching here the file for both puppies of their first visit to the vet right after they arrived, which states that they came with eye infection, Giardia, and ear infection, persistent diarrhea. 
    I am also attaching the Aphis form 7001 which came from your company assuring that you were selling healthy puppies.



    Business Response

    Date: 02/16/2024

    We have attached a copy of the signed Health Guarantee that the customer signed.  The customer agreed that **********************, will not be responsible for any medical expenses incurred by the new puppy owner, once puppy is in the new puppy owner's care.  New puppy owner is aware that owning a puppy means additional financial responsibilites and understands that he/she will be responsible for all said financial responsibilities.  The customer also acknowledged that ********************** does its best in breeding healthy, disease free and genetic disorder free puppies. We are sorry to hear that your puppy has had ongoing stomach issues and sincerely hope that she will overcome this condition.  

    Customer Answer

    Date: 02/18/2024

     I am rejecting this response because:

    The only reason i signed the contract with Happy Tail Puppies stating that you guys wouldnt be responsible for any health concerns was clearly because YOUR VET signed the ***** FORM STATING that the dogs I was receiving were HEALTHY! Which was not true! You guys KNEW that *** was sick because she came with ****** stool and preventative dewormer with 0 instructions. *** has such a weak and compromised immune system that she was diagnosed again this week with ************. Even though she doesnt go anywhere except our front yard and doesnt have direct contact with any other dogs. Im wondering if she is like this due to severe inbreeding at your facility, because it seems as if were not the only ones contacting you in regards to the health of our dogs. I still hope we can get this resolved through BBB, or i will have no other choice but to take further action with my lawyer. 
  • Initial Complaint

    Date:11/29/2023

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We used this company because a friend said she did research and got a mini Goldendoodle from them. So of course, I’m now regretting not doing my own research and reading all these complaints. In short, we were suppose to have our “mini sheepadoodle” delivered 11/14, which would have made him exactly 12 weeks old. However there was a delay due to the driver being sick. So our date was r/s to 11/17. In the meantime I asked that a vet see the dog to make sure he was seen prior to him being sent to us. I was told via email he was and he had the vet cert to travel. Upon delivery, after hours (after 5:30p) he was delivered. The vet cert didn’t even have a date of birth on it, and a vaccine was listed with post date, which seemed odd to me. Immediately after bringing him inside, I noticed he started coughing/gagging so I immediately knew he had kennel cough or worse. I monitored him over the weekend and planned to see the vet Monday 11/20, which we did. By that time he had experienced some “foamy” vomit while coughing. The vet put him on an amoxicillin combination med and cough med. I followed up on 11/28 and since he is still coughing and now spitting up phlegm, he’s now on doxycycline. In additional, several days later my 1 year old Goldendoodle showed signs of illness and also had to be started on meds. I reached out to the company regarding sending me a sick dog. I was lied to about the vet seeing him before he came to me, since his papers are signed dated 11/10. A whole week prior to his departure to *******. Which is plenty time to become sick. I find it hard to believe no one who had any interaction with this dog didn’t know he was sick. I could tell within minutes of having him inside my home. Because I got him later in the evening on Friday I called Monday to add him to our pet insurance policy. Of course, there’s a 12 day waiting period. The company said bc I didn’t have insurance BEFORE getting the dog they will not reimburse me any vet bills. FRAUDS

    Business Response

    Date: 12/07/2023

    In reviewing this complaint, Happytail Puppies did everything to follow protocol in sending the customer's puppy home.  Attached is the customer's signed paperwork acknowledging our policy on reimbursement as well as the customer "declining" pet insurance on 11/10/23.  The customer had the opportunity to have pet insurance effective the date the puppy was delivered but declined to do so.  Also, attached is the travel certificate.  Travel certificates must be issued within 10 days and our travel cert for the customers puppy was within 7 days.  The post dated date referred to in this complaint is actually a reference to an upcoming vaccination required. The puppy also came home with current vaccinations and physical.  During the preparation and delivery of your puppy traveling, there was no indication of him coughing or displaying any signs to delay him in coming home. We aplogize that his initial vet visit did not go as we would of hoped, but do not see where our policies nor procedures were not followed as a company. We hope your puppy is feeling better and transitioning well into his new home.
  • Initial Complaint

    Date:11/12/2023

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello!! I am so so very disappointed and upset with this company! I sent multiple emails and they are ignoring me and not answering! We lost our 13 year old Shichon dog last Christmas and we were finally ready to get another pup just like her, so i paid 1700$ to this breeder for a Shichon puppy. All the online advertisements showed she was a Shichon puppy, Right after we picked her up and we got home, that information was corrected from the breeder and they made a mistake and sold me the wrong breed of dog. She is a Malshi ,i tried to reach out MULTIPLE times to them, sent MULTIPLE emails and No answer! I would've never gotten her if i knew that,it had a sentimental value to us the breed we thought we got. We wanted the same breed like our previous beloved dog. This is unacceptable and so unprofessional .They never even reached out with an apology or to offer anything. Please everyone,be aware when you deal with this breeder! You just dont know what you pay for!

    Customer Answer

    Date: 11/22/2023

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 12/22/2023

    We apologize for the administrative error on our behalf of the breed description.  The customer has filed a chargeback and has received reimbursement.  We accepted the chargeback without dispute.  We have also reached out to the customer and left a voicemail to personally apologize for our mistake and to discuss what we can do to make right with what went wrong. 
  • Initial Complaint

    Date:11/11/2023

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2023 I picked out and paid for 2 cocker spaniels one in which was ready for pick up and the other would be available for pick up first week of October. We paid over 2600 for both puppies. The first transaction with our little boy went great we received registration papers and all. After picking up our little girl I realized my puppy specialist (Angel) failed to give us her registration papers. I have contacted them numerous times and still no registration papers. Mind you before paying I was receiving emails weekly from our puppy specialist. I have spoken to her on multiple occasions she has not once emailed or contacted me in regard to our missing registration papers. When I ask to speak to someone in charge they tell me administration does not deal with customers directly. Needless to say if this is the way you treat a customer you should be ashamed and it makes me wonder if in fact Happy Tails is yet another puppy mill!!! So frustrated will continue to post so that other people are not taken advantage of like we were. Also pay close attention to puppy gaurantee. I bought our girl and was advised to pay additional $200 for puppy gaurantee. Her first vet visit the vet advised me she had an U
    umbilical hernia in which would disqualify you for puppy replacement. She was disqualified when they sold her to me and they knowingly still sold me the puppy guarantee. They had repaired hernia before I picked her up. I had no knowledge of the hernia until her first required vet visit within 3 days of taking home. Talked to them they have no answers and again administration does not deal with customers directly.

    Business Response

    Date: 12/22/2023

    We apologize for the delay in getting our registration papers to our customer.  We have attached a copy of the registration paper along with an email that the customer received a copy of their registration paper on 11/22/23.  The $200 paid was not for your Health Guarantee but was for your Puppy Protection Plan of which registered your puppy's microchip and all medical and vaccination records neatly stored in the apps library that was activated through your Global Pet Security puppy tag.  The umbilical hernia does not disqualify you for a puppy replacement as long as your Health Guarantee is in tact. The Health Guarantee is in tact if you have adhered to these 3 things:

    1.Took your puppy to a licensed vet within 3 busines days of taking him home.

    2. Subscibed to the **** **** vitamins and still actively on the program.

    3.  Have pet insurance.

    We apologize for the delay in getting your papers and the confusion of the health guarantee.  If you have any questions you can certainly contact our office and speak with one of our managers for assistance.

    Customer Answer

    Date: 12/22/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
  • Initial Complaint

    Date:11/02/2023

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked them if they would be able to share the parent of the puppy information prior to getting her. The woman I spoke with on the phone assured me that she would be able to provide all documentation including parent information. When I got my dog, I took her home and gave her a bath she was covered in ticks and fleas. I bought their subscription to the supplements she is on ********* health insurance and was taken to the vet one day after getting her. She may have Lyme disease and they will not speak to me. They will not provide parent information other than photos. No health information at all. I now wholeheartedly believe this is a puppy mill and should be shut down. All I want is the records from her parents to ensure she gets all preventative medical treatment as possible. I was lied to and want to be reimbursed for the vitamins at a minimum and the entire puppy as I cannot guarantee her health and future wellness without copies of her parents health records.

    Business Response

    Date: 12/07/2023

    In reviewing this complaint, Happytail Puppies made it very clear to the customer that we do not provide parent medical info.  I'm sorry the customer does not like this response; however, it is our policy and stated to her several times.  The customer was provided her puppy's medical records and physical and that is our policy and was adhered to.  The puppy was seen by the vet that morning as well as bathed prior to going home.  Absolutely under no circumstances were there flea and ticks observed by our staff nor our vet.  We hope your puppy is doing well and transitioning well into her new home.

    Customer Answer

    Date: 12/07/2023

     I am rejecting this response because:

    I spoke with Katie and she said they are able to provide all documentation relating to the puppy including parent history. This is a fraud business running a puppy mill and should be shut down. There is no possible way the puppy could be covered in such bugs without it coming from the puppy mill. Additionally the woman I was texting stated to me on the phone they lock the puppies up in crates and have them poop and pee in their crate. This is clear animal abuse. I want a refund for the vitamins they force you to purchase since my vet says they are not safe to administer to the dog. 


    Business Response

    Date: 12/22/2023

    We have attached our email to the customer cancelling her vitamin subscription as requested on 12/12/23.

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