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Business Profile

Construction

NC Design and Build

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** ****** of NC Design and Build was recommended by ********* Elevator to remove the floors of the elevator shaft/closets in my home prior to elevator install. He came w/ the ** *** to look at the space & verbally quoted $1500. I wrote the price down on the paper where I was taking notes. He was supposed to email me a formal quote but never did. I trusted him bc everyone said to use ********* so I figured they would only recommend someone trustworthy. Day-of on site he told me it was $2500 which I paid. I felt like I was stuck bc the elevator install was scheduled. I had no time to find someone else. He did some work then left. One other guy worked a bit more then left after 4 hours. I thought they'd be back to finish, but no. 4 hrs for $2500! Prior these "closets" were finished, painted, trimmed, spaces. I never dreamed that he'd ruin the walls in the process of taking out the floors and that he'd leave the space looking horrible and unfinished! We have a very nice house which looks horrible now. I complained multiple times. He eventually stopped taking my calls or answering emails. Photos here *******************************************. I posted my complaint to the Carolina Beach Locals FB page to see if people agreed or if I just had wrong expectations. People were also appalled at the shoddy work he did and how he left it and how much he charged me. I am only at the home a few weeks a year. About a year later, ****************** agreed it was bad & did a few improvements, bc they felt bad (told me they'd had many complaints). But they are not carpenters. I was unable to get back to this property for many months, I live hours away and was taking care of 2 elderly parents & 2 special needs children. This fell to the back burner out of necessity, This mess is ***** ******** doing and responsibility to fix, not **, they are NOT a carpenters, but I would never have him in my home again. It is very wrong for him to get away w/ this.

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please see the attached complaint.

    Customer Answer

    Date: 12/07/2022

    Consumer supplied email: *********************

    Customer Answer

    Date: 12/07/2022

    We have received no contact or response after notification to the Mayor and Building ********************* of *************** Home Elevators. Your interests are appreciated.

NC Design and Build is NOT a BBB Accredited Business.

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