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Business Profile

Doors

Craft Doors USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Doors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    This has been satisfactorily resolved with Craft Doors. 

    Thank you. 


    time for somebody to come out. When I called back he explained that the owner would not authorize anybody to drive the two hours to my house to fix the issue and offered to send me replacement pieces and I could source the labor. They indicated we would find a way to make it work financially but I am not willing to take on the liability if something else went wrong during the replacement process since these are very expensive custom wood doors and the dividers are on big panes of glass that could break. The shop ******* had mentioned they would bring out extra glass just in case before they backed out of fixing the issue.My request is simply that they follow through on the commitment made by the shop ******* and stand behind their product. The doors were $7600, with $1300 being installation labor. Their labor cost for the install was 2 employees for 1 day, so they would not be losing money to have 1 person drive 2 hours to my location to fix the issue.

    Business Response

    Date: 08/07/2024

    I have called customer and the damage has already been repaired.  Customer is very pleased.

     

    Thank you.

     

    *****************************

    ************

     

Craft Doors USA is NOT a BBB Accredited Business.

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