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Business Profile

Family Practice

Appalachian Regional Healthcare System

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 24, 2025, I visited **** and was observed in the hallway. I was denied intravenous access for approximately 1.5 hours. Initially, I was informed that my tests were not abnormal. However, the doctor informed me that he was still awaiting the results. Subsequently, the triage nurse became agitated and verbally abused me due to my complaints of pain. When I informed my nurse, *******, about the situation, the same nurse overheard me and re-engaged in his aggressive behavior. He repeatedly shouted, YOU ONLY HAVE A KIDNEY STONE and asserted that I should maintain a positive attitude.I firmly expressed my intention to remain at the hospital and demanded that he cease his inappropriate behavior. Unfortunately, the security personnel present did not intervene and instead maintained a passive stance, seemingly viewing me as the source of the problem. If this condition were treatable with home remedies, I would not have sought medical attention at BARH. I am deeply embarrassed by the manner in which the doctor engaged in verbal abuse and profoundly disappointed by the inaction of the security personnel. It is possible that I inadvertently uttered something out of turn, and I apologize for any offense. However, I assure you that I refrained from using profanity or making inappropriate remarks.

  • Initial Complaint

    Date:08/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called to make an appointment with Appalachian Regional Internal Medicine in March 2023. Appointment was to establish care, we moved here in June 2022. First available appointment was in August 2023. While at the appointment, I was told by ************************* (***) that this was his last week working there and asked if we had been told ahead of time. We had not. We asked if we would still have established care with the facility even though he was leaving, he said yes. Appointment went fine. A couple of weeks after the appointment, I called to get clarification on a prescription prescribed by *** *********. I was told that no one could help me because the person that saw me was no longer there. They said that care had not been established and that they were not seeing new patients. The sole purpose of the appointment was to establish care. I understand that at the time the appointment was scheduled, they probably didn't know that the *** was leaving in August. However, when they found out, they should have reached out to tell me my options. I asked for the office manager to call me and was told they would but I have not received a phone call. This was a total waste of money and time. I need to have established care or I need to have a refund so I can start over.

Appalachian Regional Healthcare System is NOT a BBB Accredited Business.

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