Complaints
Customer Complaints Summary
- 9 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/15/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a metal building through the retailer Bull Buildings. The building I was sold is not water tight. It has been leaking since the day it was installed. This company blames the manufacturer and washes their hands of the entire issue. They sold me a defective product regardless of who installed it. We have been chasing a repair for over 5 months. We hired a roofing company that determined the fix. Neither company will take responsibility or fix our building based on what the professional roofing company has said. We have been more than patient with this process. All we want is what we paid for which is a building that is water tight. We are not asking for anything more or less. Both companies should be responsible for the products they sell.Business Response
Date: 05/16/2025
Mr. ******** I 100% understand and agree with your frustration. I will agree wholeheartedly that in your case a roof leak was reported months ago, and to this day Five Star continues to send crews to your building to correct their errors and that they have yet to fix the issue per your photos. Each time, they have addressed what they thought to be the fix, and each time the leak has continued.
I do think that it is worth mentioning that, as of the writing or this reply, Five Star, per my request, has a fifth repair crew scheduled to come to your site to attempt a repair. I do think that some credit should be given for the fact that no one has given up on correcting this issue. A repair crew was on site the week prior to this review and another has already been scheduled. Five Star Metal Buildings has failed to repair your issues four times, and as I stated over the phone, they will perform 50 repairs if that is what is needed to find the issue and fix it for good.
In my 15 years in this industry, I can recall 4 Vertical Roof Style buildings that experienced a roof leak. Three of those were eventually traced back to a busted washer on a screw. As I have stated several times over the phone, Five Star Metal Buildings and Bull Buildings both also want your building to be water tight, and will continue to return to make new repairs until it is fixed.
After five months and four attempts, I too would be posting reviews and would be out of patience with this matter. I too feel frustrated and feel this should have been resolved months ago. We are sorry that this issue has taken place, and we are sorry that a final repair has not taken place in a timely manner, and Bull Buildings will be the first to say that in this case it simply has not taken place in a timely manner.
We would prefer if all repairs took place within 5 days of it being reported. Unfortunately, our logistics system, which is very closely tied to our price point, does not allow for both to remain in line with my preference.
To address your feelings that Bull Buildings should come to repair your building, legally, in order to conduct construction in the ************* one must operate under a contractors license to prove that the person has been properly trained to perform such work and is insured. Bull Buildings and its staff are not licensed to perform such repairs. In fact, if a Bull Buildings staffer attempted a repair without the written consent of Five Star Metal Buildings, Bull Buildings would be in breach of our contract with them allowing **** to represent their product line. This would also void your manufacturer warranty.
In closing, this issue has by far taken longer than any issue I have ever experienced. We are sorry that an error took place in the first place and will continue to work towards a final resolution to your roof leak. We are sorry that the issue has persisted this long and 100% agree that you have every right to be frustrated and to post these reviews. We strive to meet and exceed every customer's expectations and in your case, after five months and four attempts, we have failed you sir. I apologize on behalf of Bull Buildings and Five Star Metal Buildings and their installation crews. .Customer Answer
Date: 05/19/2025
I am rejecting this response because: My roof is still leaking. They have not scheduled a repair crew or communicated anything. The last email said the manufacturer was going to pay for the repair but there has been no further communication.Business Response
Date: 05/22/2025
Not much I can say to agree or disagree with this rejection. In this case, the manufacturer is the decision maker, and in my opinion in debt to the customer to either repair the issue or provide funding for a repair. Upon my last correspondence with the manufacturer they stated that they intended to either, pay the customers local roofing company or they planned to send back their crew. As an authorized dealer, I am not included in the decision making process from within Five Star Metal Buildings. We are again very sorry that an issue was ever present in the first place. This is extremely rare with a Vertical Roof System. We are additionally sorry that the four repair attempts by Five Star have been unsuccessful. I do still feel 100% confident that Five Star will continue to make a honest effort to correct this leaking roof. In my career of 15 years, I have never seen them leave a job incomplete and do not feel they intend to start with this project. Again, we are sorry that this situation has taken place as is Five Star Metal Buildings.Initial Complaint
Date:03/20/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a building from ************* in November 2024. They passed the order to their preferred manufacturer of ****. **** has been a nightmare to work with and has yet to schedule building even after intervention by Bull Building. Bull Building **** **** behind the "**** Contract" and the **************** and Customer Agreement" which I will note neither one has been properly executed with a signature by **** or Bull Buildings and is not considered valid per North Carolina lawCustomer Answer
Date: 03/31/2025
I have not heard from the business in response to my complaint however my complaint was against Bull Buildings (dealer). I have also filed a dispute with **************** against Bull Buildings. Of Note, after a poor review on their ******** Bull Buildings has censored me by blocking me from their Face Book page which goes further to show that Bull Buildings is just as responsible as the manufacturer.Business Response
Date: 04/05/2025
Dear Better Business Bureau,
This letter is in response to the complaint filed by **** ****** regarding an order for a building placed through Bull Buildings in November 2024. We understand the customer's frustration with the delay in scheduling their building installation. However, we would like to provide clarification on the timeline and circumstances surrounding this order.
First, we want to emphasize that our advertised lead time of 2-4 weeks is an average timeframe and not a guaranteed delivery date. This lead time is also contingent upon several factors, including the acquisition of necessary permits and the completion of site preparations.
While the customer may have placed their initial order with Bull Buildings in November 2024, Steel Buildings & Structures did not receive the official order until December 4, 2024.
Following receipt of the order, our permitting department worked diligently with the customer to obtain the required drawings, forms, and documents necessary for the permit application. This process involved correspondence and collaboration between our team and the customer, and a copy of the issued permit was ultimately sent to us on January 13, 2025.
It is important to note that the order was placed on hold from then until February 18, 2025, due to the need for the customer to complete their site work. Once we were notified that the site was ready for install, the order was released to our scheduling department. Subsequently, the scheduling process was further impacted by the customer's request to change the placement of doors and windows. The order was released for scheduling again on February 26, 2025.
Despite these necessary steps and adjustments, the customer contacted us on March 19, 2025, to cancel the order. At the time of cancellation, the customer was actively being scheduled for installation the following week, which would have placed the installation within our average 2-4 week lead time based on the final release date of February 26, 2025.
Finally, regarding the customer's request for a refund, we must clarify that the initial payment for the building was made to the third-party dealer, which is their commission. Steel Buildings & Structures only collects the remaining balance upon completion of the building installation. Therefore, we are unable to directly issue a refund for the initial deposit made to Bull Buildings. The customer will need to address the refund request with Bull Buildings directly.
We regret that the customer experienced delays and frustration throughout this process. We strive to provide timely service, but unforeseen circumstances such as permitting processes, site readiness, and customer-requested changes can impact the overall timeline. We encourage the customer to communicate directly with Bull Building regarding their initial payment.
Sincerely,
Steel Buildings & Structures Inc.Customer Answer
Date: 04/05/2025
I am rejecting this response because:
This needs to be sent to Bull Buildings. I was not expecting **** to do anything as the manufacturer as they did not have the money. The poor rating needs to be against Bull Buildings not ****. While **** had delays and couldnt get it scheduled, I have no beef with them for the money nor the violation of 1st amendment speech by blocking me from a ******** page when they don't like "bad press"Business Response
Date: 04/08/2025
First Mr. ******* I'd like to say that I am very sorry to hear that you are not pleased with your experience with **** and Bull Buildings. We always strive to exceed expectations, and it is obvious that we have not in your case. I would like to address a few statements that you have made. You stated above that we "passed your order to our preferred manufacturer ****". This statement makes me think that you are under the impression the we sub out your project to a third party. It reality, **** is ********* and we here at Bull Buildings are your local ********* dealer. We do not make the prices, lead times, or even determine what products they offer. We take their price sheets, and offerings, become experts on those products and services and offer them to the general public. In your particular case, we did not select ****, you did. I will say again, you selected this manufacturer. Although they do have a phenomenal record of meeting customer expectations, your order was assigned to them 100% because their program allowed my project manager to meet your budget with the project. We actually had to discount it and additional $500.00 to meet your ***** budget, but with ****, I am allowed to do so, so by default, your budget determined that **** was the only manufacturer that services the state of ******* that could hit your budget requirements. The better, faster option would have been a manufacturer called ***, Tubular Building Systems out of Live OAk Florida. Owed by *** ******. *** runa a super tight ship, and far exceeds customer expectation nearly 100% of the time. The catch is that *** at that time, would have charged $11,902.00 for the same building that you paid $9919.00 for. So in your case, we did not select **** for you, your budget did. Please know that we would have preferred to send your order to *** as we earn a larger commission from *** then we do ****. But, you *** and the King of your Castle and at Bull Buildings, we work for you. We will offer you every option that fits your budget, and allow you to select the best fit for you. In your case, the lowest price still didn't fit the budget, so ***** ate another $500.00 out of the earnable commission to be able to serve you.
When you called to state that you wanted **** to bring the building to you faster. We explained that we at Bull Buildings do not control the scheduling at ****. You explained that you didn't realize this and that it was now information. To which ***** explained that even if a detail is not mentioned during the design process, all the details are given to you in writing, and you are required to sign it to verify that we have been transparent about everything. Additionally, I added a contract called the Bull Buildings terms and Conditions that I personally add over and beyond **** terms and conditions. In my Bull Buildings terms and conditions we use far less legal jargon and make statements as clear an write words can be as to ensure that no one ever enters into a business relationship with Bull Buildings every again without fully understanding the relationship. We make statements like " buy agrees and understands Bull Buildings in an authorized dealer for the manufacture and does not built the building". When you called and asked for a full refund, we did ask you to take another look at the agreement that you signed. Why, because it was our agreement, the terms that we both said yes to. We made a promise to you that we intend to keep! And you made a promise to us that you tried to back out of when you didn't like the lead time that **** offer you. The lead time they offered was within the time that ***** stated when he sold you the building, but you wanted yours faster than that. Had that been stated upfront, we may have been able to accommodate it, but not at the **** price. And had you said I must have it by this date, maybe we would have said, I'm sorry I cant do that, you better keep looking for someone faster. We clearly stated what we could do, and then to be super sure, we put it in writing. In writing your complaint, to say, they lean on the contract. Another way to say this is, when I complained they just kept pointing at what they promised they could do, and would not allow me to add things to the list that they can not do....... I am sorry you are not happy with ****. We wish we had the ability to be everything to everyone, but that's just not feasible.
In closing, our industry runs off a software called Sensi. Sensi has conferred with attorneys who believe that the ** address of the user stands in a court of law as a signature as they are password protected. This is why you have never seen **** Brazos signature on a Amazon order. The software experts at Sensi have assured everyone who subscribes to their system that it has been set up as secure and legal as one can be. IF you would like to press that issue further please contact ******************* They will be happy to explain further. We are truly sorry that you are not happy, there are some aspects that I can control and others that I can not. Your issue is one that I can not.
Customer Answer
Date: 04/08/2025
I am rejecting this response because:
I will address each lie individually.Lie 1: Bull Buildings has clearly admitted they are a dealer of multiple manufacturers. So my statement of they passed it to **** is accurate. I did not select SBSI, I selected Bull Buildings who GAVE Me ****, they did not present any manufacturer choice to me nor did they represent that there were choices. I actually was to pay $10,662.92 in total including the $991.90 payment to Bull Buildings which is being contested. The quote had Bull Buildings on it and I was not made aware Bull Buildings was not the manufacturer until I received the Order PDF after the deposit was taken by ***** over the phone.
Lie 2: I never provided a budget. I responded to a ******** ad during Black Friday that had a price listed. I inquired if that was the actual price because it was low. I then inquired what would happen if we removed the windows and was given a price of $9900. There was no discussion of budget. Matter of fact, I spent way more than that on the building thats now on my property in less than 2 weeks. If I provided a budget please provide those emails.
Lie 3: The Option of *** wasnt even presented to me. How was I supposed to know about another manufacturer (***) without being told. If I was told please show me where this was done because I have all the emails between ***** and I, and nothing was mentioned of a choice.
Lie 4: I didnt call and ask to have SBSI build it faster until week 5 when I had heard nothing of scheduling and simply asked where I would be since I was promised calls within 2-4 weeks.
Statement: I have no issues with ****. **** cancelled the building without hesitation after the 5th week when they couldn't provide an update to scheduling. The issue is with Bull Buildings wanting to keep their "commission".. This response by Bull Buildings which I can only assume is ****** (since they don't wish to provide a name) is the same attitude as I received on the phone when I informed her I would be filing a BBB complaint and providing poor reviews on ******** (to which they decided to block me and apparently don't believe in 1st Amendment. As far as Sensi conferring with attorneys who believe that the ** of the user stands in court as a signature, I would love to see the date/time of YOUR signature aka ** on the form because my signature is on the form but yours isnt and the only one that will be in court will be Bull Buildings, not Sensi, not SBSI.
Initial Complaint
Date:03/14/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order was placed. Lead time was 8-10 weeks, waited 6+ months. Item was being installed was not the color that was on renderings for order. Bull Buildings refuses to correct the issue without extra compensation. Company is telling me I now have to have less options and pay more money. Contract was not upheld. They are in possession of my deposit as well as 1/2 the remaining balance. I would like the building I ordered for what I agreed upon.Business Response
Date: 03/17/2025
Ms. ******** as we discussed on the phone, I am very sorry that you are not happy with your experience with Bull Buildings. Again as discussed the day your building was delivered and you turned it away, we are happy to continue to help you solve your storage needs in any way that we can, but can not make a manufacturer honor another's price from months past.. In your case, it is worth noting that the building you ordered, was in fact delivered to your address and installation was underway. It was delivered exactly as it was ordered. Once you saw the color of the sheeting in person you felt that it didn't match your home as well as you had envisioned and you requested a color change. As I understand it, North Carolina Carports and Garages (your manufacturer) crew agreed and left to go and retrieve a different color material that he had suggested was a closer match to your home. Not a perfect match, but closer he stated to my contact at NCCG. Please bear in mind that your building was manufactured per your specification specifically for your order and is not a "stock" item that they (NCCG) have the ability to place back on the shelf. Batch lots have to be sent out together to ensure the sheet metal material matches trims, and other accessories, which means that if another building of your configuration (length of the sheet metal) is not sent out soon, the entire material list would be a loss for the manufacturer. Given that the only issue, has and remains to be your opinion of the appearance of the color Burnished Slate, I do agree that you should be responsible to cover part of the expense to bring out a new color selection. I feel that switching the colors out at cost would be a fair offer as that allows you to have the new color, and allows **** to mitigate their losses as they to have not made an error, this is simply a matter of one persons opinion. Bull Buildings has also agreed to help cover some costs in the name of customer service but given that we have made no error, and the exact order that you requested was delivered to your home, I do not feel we are obligated to do so. We have offered you several other options with other manufacturers to which you have replied that "you are not going to pay another dime". You state that you want what you ordered and at that price, to which I must reiterate, that is exactly what arrived and was sent away, last thursday. Again, I am sorry that you find yourself in this position, we really work hard to ensure this types of things do not happen, and as you stated on the phone with ****, and myself Thursday, you agree that none of this is our fault and you understand that computer screens and real materials may appear differently. We are very sorry that we have not been able to find a remedy that you find suitable to your situation. I assure you, every effort has been made to negotiate on your behalf. Also worth noting Bull Buildings will still be following through on our agreement to help compensate the installation crew that delivered your building that was sent away, not because we re obligated to do so, but because it is the right thing to do for our business partners installation staff. We are sorry again that a remedy could not be agreed upon.Customer Answer
Date: 03/17/2025
I am rejecting this response because:
I did not reject the building. I contacted **** and **** regarding the color. Slate in no way indicates brown, never has. I chose the color in a color chart, Bull buildings then provided me with the renderings. The renderings show exactly what we wanted. However, even the installers agreed that the color on renderings is NOTHING like what showed up in person. It is the sales persons responsibility to provide ACCURATE renderings when selling a building. Their installers indicated this happens all the time. They said they were going to get the new color, but **** stated it was at MY expense so I told you to scrap that manufacturer if I was going to have to pay more money. (Your idea) ************ did not offer to pay anything. You (****) stated that **** wanted you and myself to split that $3,000. Their system and color chart and renderings along with Bull Buildings is misleading and do not show colors anywhere close to the actual color. This is a permanent structure and I refuse to accept something that is not correct. I just want what I paid for or my money back to be able to go through someone else. NCCG and Bull Buildings are both at fault for using software that does not represent true colors of product. If this was a problem where the renderings had a different color than ordered, then also again not my issue. I was patient and waited months after our 8-10 week lead time. The least the company could have done was eat the $3,000 and bring what I paid for.
Initial Complaint
Date:12/18/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I wanted to purchase a building for a vacant properly I own. Upon more suspection and the advice of someone else it was suggested the property would not be appropriate for a building install based on the fact it's on a hillside that is giving way. I called and spoke to **** whom said he would issue the refund. After not recievijg the refund I went to send **** an email to which I found out he had blocked my email. I called the company and they got **** on the phone where he stated again he would work on issuing the refund. I still have not received the refund and the company has done nothing to try to communicate or resolve this issue.Business Response
Date: 12/18/2024
We are sorry to say that this customer is not eligible for a refund as requested. As is noted in the signed contract between Mr. ****** and Bull Buildings dated 9-29-2023, all customers have a 72 hour right to resend. This request was not made until Jan 21, 2024 which is four months after the contracts where signed and executed. Additionally, Bull Buildings is happy to issue full refunds if the customer provides ******************** with a permit denial letter from the customer county permitting department. In this case, no letter denying the permit has been provided, and the request to cancel came more than three months after their ability to do so had lapsed. Once a customer places a deposit, their funds are distributed to several places and professionals who assist with these projects. The engineer and their insurance company, as well as the contractor that holds the contractors license over their project and their insurance company must all be paid for their professional rolls in these construction projects. This has all been explained to the customer several times, oth over the phone and in writing before the payment was made. Had the request come before the fund were dispersed, (first 72 hours) a refund would not have been an issues at all. After the money is dispersed, it can only be returned to us, if a failed inspection letter is provided to our professional partners. We are sorry that Mr. ****** has elected to not follow through with his project, but have in no way indicated that changing his mind months later would or could result in a refund. In fact two separate agreements have been signed stating in writing to the contrary. This customer is not eligible for a refund additionally as the manufacturers intellectual property in the form of engineered blueprint have also already been sent to he customer for the purpose of pulling a building permit. The signed terms and conditions have been included in this email for reference purposes.
Customer Answer
Date: 12/18/2024
I am rejecting this response because: I was told that I would receive a refund. I have recorded phone calls and emails stating that as well as I've shown my bank all proof regarding the refund. This company lacks communication skills. I've been beyond patient regarding this matter.Initial Complaint
Date:12/09/2024
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
************* sold a metal building to my son. They arranged financing through *** with myself as co-signer with a $2566.14 down payment that I provided. The contract was allowed to expire by no fault of myself or son. I have offered to pay for the building myself to keep it on schedule of 26 December 2024. Now I feel I am being ignored so they can keep the $2566.14.Business Response
Date: 12/10/2024
We have spoken to Mr. ****** and resolved any issues. A team member from Bull Buildings has contacted **** the manufacturer and confirmed that Mr. ****** is still on schedule for his original scheduling date. The team member did call Mr. ****** and left him a voicemail explaining that he had confirmed the installation date with NCCG. After speaking with the customer, he had not received the voicemail as of the writing of this complaint. Currently, we believe all is well and resolved.Customer Answer
Date: 12/10/2024
I am rejecting this response because:My son ******** ****** does not want me to pay for the building. He wants the original payment with *** because he needs it to establish his credit. If the building would have been built by 22 November 2024 we would not be in this situation or if ************ had updated ********, myself, *** and NCGC prior to it expiring or whoever was over seeing the job. ******** was contacted around 3 December 2024 and informed setup would be 3rd week December 2024. He was then contacted by **** on 6 December 2024 and told that they could not schedule the build because the *** financing had expired on 22 November 2024. I don't understand how ************* and NCGC overlooked this. I was told since ******** wanted *** to do the financing so it would help him with his credit ************* would redo the paper work and email it to me at ********************* It has been over 3 1/2 hours and I have not seen the paper work. I was told by **** that they still can not put in the order without the *** ok. At this point I am so stressed if this build can not be completed before the end of December 2024 just refund the $2566.14. I did talk with **** this morning and it is not working out the way we talked. It seems to me ************* and **** are not on the same sheet or communicating. I don't want to have my 3rd heart attack over a building. Thank youBusiness Response
Date: 12/10/2024
After speaking with ****, Mr. ******** and his son, we now realize that we are servicing two different opinions. Bull Buildings is not interested in being in the middle of a father and son dispute. Bull Buildings has issued a full refund and are not interested in doing any further business with these customers.Customer Answer
Date: 12/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.Initial Complaint
Date:12/02/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*********** April 30th 2024 and made down payment. Completed concrete slab Sep 23rd send pictures to **** Via text. Was told delivery would be 6-7 weeks out. He should know more by end of the week. Oct 4th I called left VM and text. Never got any response. Continued reaching out finally was about to get ahold to main number Oct 24th. Was told I had to call 5 Star metal buildings who they sent my order to for delivery info. Spoke to ****** she said she had never got my site photos. I sent order and site pictures Via email. Was told she had to speak with her manger and I would hear back in a week. Communication was not good finally got delivery date Nov 22nd. Was rescheduled till Saturday Nov 23 no show or call. Monday Nov 25th called and was told contractor hasnt reported where they was so unsure why delivery didnt take place. Delivery happened Nov 26th contractor refused to set building without extra ***** no less than $500. Was told my concrete slab wasnt level so without the extra cost no building would be set. I called to req refund the same day and was refused. Contract says ground must be level within 3-4 inches. My pad was only off 1/2 inch left back corner, 3 inch right corner, 4 inches right front corner. So by contract there was no reason not to set building. Also states in contract if ground is out of level it would be set as is and that would rule out the warranty. I am asking for my down payment back. Because I followed contract orders and was then refused set up without paying extra money.Business Response
Date: 12/09/2024
First I would like to state that every item that is mentioned above about scheduling, and rescheduling has nothing to do with Bull Buildings, those are all tasks that are handled by Ms. ******** chosen manufacturer Five Star Metal Buildings. Ms. ******* states above that Bull Buildings gave her order to Five Star Metal Buildings, when in fact Bull Buildings is the sub contractor of Five Star Metal Building's. We do not sub out work to them, they sub out the marketing and customer service side of the process to us. I say this as being the sub contractor, we are not the authority over this project, Five Star Metal Building's is. Bull Buildings has a contact with Five Star Metal Building's that clearly states that they will remain the solely in the authoritarian position and that our job is to inform the customer about the various products offered and the prices of those options. Additionally, Ms. ******* was made aware of these facts both over the phone and on writing. Ms. ******* did sign and initialed every page of the Bull Buildings service agreement which clearly explains the relationship and and who does what part of these projects. It clearly states that once the thirty or so manufacturers that we represent have been explored and several offers or different buildings have been offered to the customer, and they have selected one that ******************** job has been completed. It also states that the dealer service fee that has been paid is for the services that Bull Buildings provided in designing, pricing, price comparison's, code requirements checks and engineering verifications and that Ms. ******* agrees that the amount is fair and correct for the time spent. Ms. ******** did sign this page. In Ms. ******** statement's above she states that the Five Star contract states that the building pad MUST be with in 3-4" of perfectly level or the building may not be installed. In her attached item IMG_5801 she included a drawing that is labeled with the out of level condition of her concrete pad. Please notice that she states the pad is 5.5" high on the front right side and 3" low on the back right side. 5.5" high all the way down to the other end where it is 3" low is a combined out of level of 8.5". The contract clearly states, as she has pointed out, no more than 3-4". Her pad is double the amount allowed out of level. ***************s can not be expected to make a aesthetically pleasing building on a foundation that is 8.5" out of level over the course of 35'. We are very sorry that her concrete professional has gotten her into a position that *************** can not fix for her. It would seem more reasonable to me to hold the concrete professional responsible for their errors, and then allow Bull Buildings to help her find a new structure that will fit on the pad that she has after here repairs have been made, or perhaps the refund she received from the concrete provider would afford her the money to pay *************** to modify the building for her. Modifications would require hours of additional labor, and that must be accounted for. We are happy to help her find a suitable solution for these issues once a suitable foundation has been provided. I think it is worth noting that the day the installation crew was on site, they contacted Five Star Metal Buildings, to explain the issues. Five Star Metal Buildings agreed to cover $500.00 of the crews $1000.00 labor charge. Bull Building was not contacted as the installation crews work solely for Five Star Metal Building's. I have included a full copy of the signed order with Five Star Metal Buildings and the signed Bull Buildings ************** Agreement. We are terribly sorry again, but feel no obligation to pay for the errors of the concrete provider and do not understand Ms. ******* desire for us to do so. If anything, Bull Buildings is the best option she has to find a replacement manufacturer for her once her pad issues have been remedied. In closing, we are very sorry that Ms. ******* has not been able to receive her structure and we will be happy to continue to work with her and or her concrete provider to get this situation remedied and her project back underway.Customer Answer
Date: 12/10/2024
I am rejecting this response because
It was never explained by Bull buildings that they were a 3rd party company. I was never given options as to who would receive my order. When I called April 30th 2023 and spoke to sales man ****, I explained the size building I needed and I had looked at a building on their ******** page and I liked the style of that one. He said give me a few minutes Ill call you back with a quote. Within 10 minutes he called gave me the quote and said this sale ends today so you will need to make your down payment. Ill send you some forms to sign and Ill need that done ASAP. He was very ******* that I get the papers signed that I didnt get to carefully review them. It was never mentioned that I was agreeing to pay him for his time spent on the building which was only about 30 min start to finish. He said it was the down payment requirement to lock in the sale price. After bull building took my down payment there was no communication after. In fine print it even says in the contract if not level WILL BE SET AS IS AND WILL FORFIT WARRANTY. My building was not set AS IS and Im requesting my down payment back. I was told it was down payment on the building NOT for ***** time spend placing the order. I DO NOT trust bull buildings to assist with any further building purchases. And apparently bull buildings doesnt even know how to read the level of my concrete pad. My pad is within the the requested ground level. So I am asking once again for MY money back because I did not get my building. If you feel **** needs to keep a percentage for his for then fair enough BUT I need to receive some type of payment back. Had I know I was paying Bull buildings that much money to just place my order I could have done that myself. They are charging a ridiculous amount for just placing an order. But are not telling people that upfront cause its a down payment on your building.
Initial Complaint
Date:03/15/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In August 2023, we initiated contact with Bull Buildings to discuss acquiring a structure. During our conversation with *****, we explained our intention to undertake some preparatory work before commencing the actual installation, as we were attending to family matters, particularly caring for my father. ***** assured us that this delay was acceptable and that we would have a six-month window to make any adjustments to our building plans. On September 28, 2023, we finalized the design for a building and entered into a contract for its installation. The contract asked for a down payment of $3702.68, which ***** Stated was to secure the discount, we paid.Unfortunately, in January, my father passed away, prompting a shift in our plans. We decided to proceed with constructing a barndominium instead of the initially planned building. On January 31st, I contacted ***** to apprise him of the situation, and we proceeded to redesign the structure as a barndo. However, our preference for wood materials and a customized layout not offered by Bull Buildings necessitated further adjustments eventually ending as a carport. Despite multiple attempts to reach ***** via email and phone calls, it took four weeks to receive a response. We were sent a new contract and not allowed to modify the original, it did not account for the $3702.68 down payment previously made. I promptly inquired about this discrepancy, but my emails went unanswered . I contacted the main office, where ******** confirmed the existence of our order and assured us that we were not seeking a refund. She pledged to discuss the matter with the owner. Shortly, ***** contacted us, citing a clause in Section 2A verse 3 of their contract stating that the dealer payment was non-refundable. However, there was no mention of a dealer payment in any contract, only the down payment for the building. Despite our efforts, Bull Buildings has refused to transfer the down payment to the new contract or offer any further assistanceBusiness Response
Date: 03/19/2024
************,
Let me start by saying that we are sorry to hear of the passing of your father. Our most sincere condolences, thoughts and prayers to you and your family.
After reading your complaint, I think there has been a misunderstanding. The order that you placed in September with Bull Buildings, was for a 30x40 fully enclosed garage,as you stated you then elected to change it to a Barndominium around the end of January. You stated that you contacted *****,and he designed configurations of a Barndominium. You then go on to say, that given your preference for wood instead of metal you then elected to no longer pursue the Barndominium.Your own statements confirm that ***** and Bull Buildings were willing to help you change your original design (30x40 storage building) into a different project altogether (a livable house). I believe your complaint is based on the premise that ***** and or Bull Buildings was not willing to help you make changes or would not allow you to make changes? Once you elected to not continue with the original 30x40 or the Barndominium, according to the rules set forth by our suppliers that constitutes you electing to cancel the order. Not Bull Buildings or *****.
Please note that the Bull Buildings terms and conditions that you agreed to in September ,do offer a full refund within 72 hours. Why is it limited to 72 hours? Ill explain that next.
Per the dealership agreement that Bull Buildings has with its suppliers, 72 hours after you placed your down payment, part of the money that you are asking to have refunded was forwarded to the structural engineer who designed the blueprints for the original 30x40 that you ordered. The engineer retained a portion of that money for their efforts and then in most cases they forward a portion to their insurance company to cover their liability on your project. Another portion was sent to the contractor whose professional contractors licenses are used to oversee the project itself. When pulling your building permit, his contractor license number would be listed as the professional overseer of the project. This creates liability for his license as well. The contractor also retains a portion of those funds and forwards a portion to his insurance company to purchase a policy to cover his liability.
Both entities are required by law to be a part of our process and your original project. Both also are happy to provide a refund if a legal entity such as a permitting department denies your building permit for any reason. They do not offer a refund in a case such as this one where you simply changed your mind as their administrative expenses have already been incurred.
In your complaint you state that you then changed your design a third time, this time to a carport. You also stated that you were not allowed to change the original design,after you state that ***** did change the design from a 30x40 storage building,to a Barndo then to a carport, proving once again that ***** changed the design several times for you. Once the carport design had been settled on, Bull Buildings is supposed to charge you a new deposit for the new building design. However,we did not. We credited your new order for the entire deposit required to place the new order. The contract was sent to you stating $0.00 for the deposit, meaning you pay no additional money.
If you are writing this complaint in hopes that you will receive a full credit of the original deposit, I am sorry but our professional business partners such as our engineer, contractor and their insurance companies,simply put can not stay in business this way. I too wish we had the authority to make mega million-dollar insurance companies do as we ask whenever we ask, but they do not. A negative BBB review is a great way to hurt my family owned and operated company, but I assure you, they are still not willing to give me a refund of the funds that have already been sent to them. Legally,we are required by law to have these professionals involved in your project. They cannot be worked around,and I can not legally sell you any of the three designs ***** has worked on for you without their participation. Additionally,they are not allowed to conduct business unless they are insured. Thats federal and state law, ************* has no control over those rules, we simply follow them as required.
I must say, if you were not comfortable with the terms and conditions in which Bull Buildings is legally required to operate under, why did you agree to them in September? The contracts, which are put into place to protect and inform you, myself, the manufacturer, the engineer and the contractor are very clear that you can make modifications,but that a full refund is impossible after 72 hours as the funds are distributed to other professionals who are required by law to be a part of a construction project. I am sorry that you are experiencing a loss of some of your funds but have no way at all to get them back for you. Try filing a BBB complaint against ** ********************* and the *************************** maybe you can force them into allowing you to rewrite the aforementioned and executed contract. Im sorry I dont have that much authority.Customer Answer
Date: 03/19/2024
I am rejecting this response because:
First and foremost, it's painfully evident that my words are falling on deaf ears as you persist in twisting my points to suit your agenda. Bringing my father into this conversation as a diversion tactic is nothing short of despicable. You should have had the decency to stick to your argument instead of resorting to such underhanded tactics.
I'm confined to a measly 2000 words to express my grievances, while you seem to have no limit to your verbosity in response. So, since you seem to have all the time in the world to drone on, let's try this again.
You're attempting to claim that our contract stipulates any changes result in automatic cancellation, yet either you haven't bothered to read it or ***** is a blatant liar. He repeatedly assured us, time and again, that we had a six-month window to modify our order as we saw fit. ***** made this abundantly clear, ad nauseam. He even insisted we sign the paperwork immediately to secure the discount, fully aware that changes were likely down the line. This was reiterated countless times.
Your assertion that "the contract says" we forfeit everything in the original agreement upon any alteration implies that your project managers are, quite frankly, deceivers. Had we known this from the outset, we wouldn't have signed a thing until the concrete pad was laid. Furthermore, you claim I was permitted to modify the original agreement, yet according to your own words, I would have forfeited the down payment regardless. The original contract specified a particular building manufacturer, and we never sought to change that for the carport or the barndominium. ***** merely suggested exploring other options for the latter, with no commitments made, no papers signed, and no contracts issued.
Returning to this point, we were explicitly told we couldn't alter our original design with the initial building company. This was the crux of the issue. The original company refused to cancel the order when ***** placed it with another manufacturer without our consent. We didn't request a different manufacturer; you're now attempting to wriggle out of responsibility since I've raised concerns. You seem to think by nitpicking a few details, you'll gain the upper hand. Yet, the crux of this complaint is your project managers making promises they can't fulfill. And when challenged, you resort to dissecting the original complaint, hoping to deflect the blame.
We never harbored any illusions about reclaiming our money, given the plethora of complaints littering ******* BBB, and ********* This serves as a ***** warning to anyone considering doing business with you: your shady practices and lack of integrity are well-documented. I never suggested ***** was unwilling to accommodate changes; what I'm asserting is that when our project didn't meet your lucrative thresholds, you attempted to brush us aside.
In conclusion, you're not an honest company; you're merely a conduit for siphoning people's hard-earned money. If there's one ****** to be learned here, it's to avoid signing anything with a dealer. If you can't deal directly with the building manufacturer, don't bother. For anyone reading this, heed my advice..Customer Answer
Date: 03/22/2024
First and foremost, it's painfully evident that my words are falling on deaf ears as you persist in twisting my points to suit your agenda. Bringing my father into this conversation as a diversion tactic is nothing short of despicable. You should have had the decency to stick to your argument instead of resorting to such underhanded tactics.
I'm confined to a measly 2000 words to express my grievances, while you seem to have no limit to your verbosity in response. So, since you seem to have all the time in the world to drone on, let's try this again.
You're attempting to claim that our contract stipulates any changes result in automatic cancellation, yet either you haven't bothered to read it or ***** is a blatant liar. He repeatedly assured us, time and again, that we had a six-month window to modify our order as we saw fit. ***** made this abundantly clear, ad nauseam. He even insisted we sign the paperwork immediately to secure the discount, fully aware that changes were likely down the line. This was reiterated countless times.
Your assertion that "the contract says" we forfeit everything in the original agreement upon any alteration implies that your project managers are, quite frankly, deceivers. Had we known this from the outset, we wouldn't have signed a thing until the concrete pad was laid. Furthermore, you claim I was permitted to modify the original agreement, yet according to your own words, I would have forfeited the down payment regardless. The original contract specified a particular building manufacturer, and we never sought to change that for the carport or the barndominium. ***** merely suggested exploring other options for the latter, with no commitments made, no papers signed, and no contracts issued.
Returning to this point, we were explicitly told we couldn't alter our original design with the initial building company. This was the crux of the issue. The original company refused to cancel the order when ***** placed it with another manufacturer without our consent. We didn't request a different manufacturer; you're now attempting to wriggle out of responsibility since I've raised concerns. You seem to think by nitpicking a few details, you'll gain the upper hand. Yet, the crux of this complaint is your project managers making promises they can't fulfill. And when challenged, you resort to dissecting the original complaint, hoping to deflect the blame.
We never harbored any illusions about reclaiming our money, given the plethora of complaints littering ******* BBB, and ********* This serves as a ***** warning to anyone considering doing business with you: your shady practices and lack of integrity are well-documented. I never suggested ***** was unwilling to accommodate changes; what I'm asserting is that when our project didn't meet your lucrative thresholds, you attempted to brush us aside.
In conclusion, you're not an honest company; you're merely a conduit for siphoning people's hard-earned money. If there's one ****** to be learned here, it's to avoid signing anything with a dealer. If you can't deal directly with the building manufacturer, don't bother. For anyone reading this, heed my advice.Initial Complaint
Date:11/29/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Why advertise in **** ******** when in fact it seems you have no buildings available in this area ????? Could somebody please explain it to me. In plain English please?????Business Response
Date: 11/29/2023
There must be some sort of a misunderstanding, as we do service the entire state of **** ********. I suspect you have found our website, then clicked on the 3D estimator tool. When the tool opens it defaults to one of our 26 suppliers, ***** Carports. ***** ******** doesn't service the state, so if you enter a zip code into their estimator (which is the default) , it will tell you that coverage is not offered in that zip code. We do however offer 25 other suppliers in the state. You may then ask, why would we have our system default to ***** if they do not service the state. To answer that I would like to explain that the tool will give the price of the building in many cases. The other four manufacturers that do offer support for the 3D tool have pricing that is incorrect in most cases. Its only off by a few dollars, but incorrect is incorrect. To prevent a customer from seeing a price that we can not offer them, we have the default set to the next best option, which is *****, whom have very accurate pricing, but do not service **** ********. In most cases folks will call the office to get a price as there are so many options that need to be discussed, working with a project manager really helps to make the process quicker and ensures we are helping you make a well informed decision. I have written all of this on an assumption that the 3D tool is where you got the impression that we do not service the state. If you got this information from somewhere else, please let us know and Ill respond to that complaint appropriately. If you would like to bypass the **** ******** zip code issue, you can enter ***** and you will be moved to the next step. Once you have the design that you would like, save it and a project manager will reach out to you to discuss. We have several 25-30% off sales taking place as of the writing of this complaint reply, so we will need to hand price your design to get you the best pring for your area based on wind and snow loads.
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