Business ProfileforFive Star Metal Buildings, LLC

Ordered a building thru a local dealer that this company deals thru. The local company took our order for a building with the color of patriot red. A deposit was it down and the rest to be paid upon install. Spoke to several people at five star to coordinate them coming to install it. The day before a five star metal building contractor was supposed to show up and put it up the installer called to inform us that they gave the wrong color. After several weeks of back and forth with five star as well as the local dealer free delivery garages(who it was initially ordered thru) the color we picked off the wall in the local office did not exist. The local dealer refused to return the deposit. Five star offered 0 help in finding a solution besides speak with the dealer. So I proceeded with small claims and won. Now the dealer is refusing to refund the money. Five star is 0 help in this situation when there rep/dealer is just out here taking hard earned money from people. Save yourself the hassle and find out who youre ordering stuff from exactly. If its this company just tell them no thanks and save yourself for the same situation. 0 customer service skills.

Dear Kayla, Thank you for taking the time to share your experience. We are truly sorry to hear about the challenges you faced with your building order through a local dealer, and we understand how disappointing and frustrating this situation must have been for you. At Five Star Metal Buildings, we are committed to delivering quality products and services. However, we would like to clarify that our role in this scenario was limited to the manufacturing and potential installation of the building. The process of ordering, including color selection and financial transactions, is managed independently by the dealer you choose to work with. As such, issues regarding deposits and refunds fall under the jurisdiction of the dealer with whom you placed your order. That said, we genuinely want to help our customers enjoy a smooth and satisfactory experience with our buildings. Although we do not have direct involvement in the financial aspects handled by our dealers, we encourage you to directly contact the dealer for any concerns regarding refunds or deposits. We understand you've taken legal steps and won your case, which should ideally compel the dealer to comply with the court's decision. We would still be more than happy to assist you in selecting a new color from our available range and moving forward with the installation of your building. Please review our color combinations offered at Five Star Metal Buildings Color Choices to see if there is an option that suits your needs. If you have any further questions or need assistance, please do not hesitate to reach out to us directly. Sincerely, Five Star Metal Buildings