Customer ReviewsforLenovo

I purchased a new laptop on the Lenovo site in November of 2023. It would not turn on when fully charged. Lenovo sent me a new computer and told me to return the one I had. I did. The second laptop came with the wrong power cord. I called Lenovo; I had a 12-month warranty. They told me I purchased my laptop from ****** so they couldn't help me. WHAT?? They sent it to me. Finally they figured out that the serial number on this computer did not go with the product I had. They gave me the serial number they found when signing in to the backend of this laptop. So, I called support to get the power cord, and they told me this computer was not under warranty as it was sold to me "as is" No. I purchased a brand new computer for $1900. Filing small claims on Monday.

4/22/2024 The Better Business Bureau ************************************************************************* Lenovo ******************************************************************** Dear Madame / Sir ** are in receipt of a copy of the review filed on 4/19/2024. ** have contacted the customer and offered a replacement AC adapter.Sincerely, ********* Manager

I bought the Yoga 9i dual screen book the new 32 gig... it's in ***** TEAL COLOR. Product comes with mouse, pen and keyboard that are all ***** TEAL. HOWEVER the mouse was missing from my package. I contacted them and they said no worries they can send a replacement the lady on chat failed to mention the color of the mouse would only be black I only knew because I was also on the phone with them too and the guy said he can replace the mouse but it's only in black color. I WAS ******. I asked if they can send me the black and then LATER I can return it and get the ***** TEAL they said no. I asked for a supervisor and they said we can give you 7% back OR you can get the black mouse.... I'm like WHO WOULD WANT A SET OF DISHES AND IF ONE WAS MISSING GET A PINK DISK IN A WHITE SET... like WHAT IN THE ****** THEN do all of the current yogi books in teal color has missing mouses like what the heck!! I was being nice and even said I'd use a replacement until the product is back in stock and EVEN return the wrong colored mouse after and she said it doesn't work like that and if I could I would... which makes no sense to me. I am just returning the full product now because that would bug me and it's a specific color that I can't buy that mouse elsewhere.

4/16/2024

The Better Business Bureau
******************************************************************* ** *****

Lenovo
7001 **************
***********, ** 27560

Dear Madame / Sir

We are in receipt of a copy of the review filed on 4/4/2024. We have contacted the customer and are awaiting their response.

Sincerely,
Lyne
Case Manager

I have been trying to contact Lenovo for nearly a month to get a memory compatibility guide for my 90UT GM09VED1 that I purchased in December 2023. All I seem to do is go in circles. There does not seem to be any way to contact tech support that works.

4/4/2024

The Better Business Bureau
******************************************************************* ** *****

Lenovo
7001 **************
***********, ** 27560

Dear Madame / Sir

We are in receipt of a copy of the review filed on 3/30/2024. We have contacted the customer and apologized for their experience. Information to assist the customer with their upgrade was provided.

Sincerely,
Lyne
Case Manager

4/4/2024

The Better Business Bureau
******************************************************************* ** *****

Lenovo
7001 **************
***********, ** 27560

Dear Madame / Sir

We are in receipt of a copy of the review filed on 3/30/2024. We have contacted the customer and apologized for their experience. Information to assist the customer with their upgrade was provided.

Sincerely,
Lyne
Case Manager

One star because I can't select a lower rating. ThinkPad from Lenovo is not the same as previous **** Their customer service is horrible. They are condescending and take weeks to go step by step. Don't buy their product.

4/9/2024

The Better Business Bureau
5540 Munford Road, Suite 130
Raleigh NC 27612

Lenovo
7001 Development Dr
Morrisville, NC 27560

Dear Madame / Sir

We are in receipt of a copy of the review filed on 3/26/2024. We have contacted the customer and apologized for their experience. This unit was replaced.

Sincerely,
Lyne
Case Manager

I ordered a tablet and cover on Feb 5th. Due to not being able to receive with signature and unable to reschedule a delivery **** said that either option had to be initiated on the shipper's end, which Lenovo refused to do), the tablet was returned to Lenovo. They processed the return on February 23 (confirmed by email), and here it is month later, March 23, and I have not received my refund of $357. Lenovo customer service is THE WORST. They keep extending posting my refund when originally they said it would be 3-5 business days. DO NOT TRUST THEM! I will be calling my credit card company to dispute this charge. I bought a ******** Very happy.

3/26/2024

The Better Business Bureau
******************************************************************* ** *****

Lenovo
7001 **************
***********, ** 27560

Dear Madame / Sir

We are in receipt of a copy of the review filed on 3/24/24. We have spoken with the customer and apologized for their experience. Lenovo is processing the refund.

Sincerely,
Maya
Case Manager

Horrible customer service practices. Ordered a laptop from their website, it never arrived. *** said they attempted delivery but they didn't, I was home and facing the window at the time in question. It never made it back to their warehouse, so I have not received a refund. I think the driver stole it and now Lenovo refuses to refund. Will have to take it up with the credit card company. Related note: A driver stole a bike I ordered two years ago and **************** replaced it with free 24 hour shipping immediately. Lenovo won't even take responsibility.

3/22/2024 The Better Business Bureau ************************************************************************* Lenovo ******************************************************************** Dear Madame / Sir ** are in receipt of a copy of the review filed on March 19, 2024. ** have contacted the customer and provided an update on the refund.Sincerely, ********* Manager

I ordered a laptop from Lenovo.com on 2/28. It was advertised to be available to ship that same day and delivery was slated to be today 3/5. My device has not yet shipped, and the revised ETA as soon as they had my money to 3/13. I still don't have a good idea when my order will ship, but every date I have seen from Lenovo so far has been fiction. Searching around, it appears that this is a common issue. Lenovo apparently doesn't care to deliver their consumer electronics in a timely fashion and be honest about shipping lead times. I cannot in good conscience recommend that anyone else order from them, prices be damned.

4/3/2024

The Better Business Bureau
******************************************************************* ** *****

Lenovo
7001 **************
***********, ** 27560

Dear Madame / Sir

We are in receipt of a copy of the review filed on 3/5/2024. We have spoken with the customer and apologized for their experience. A concession was processed for the customer.

Sincerely,
Lyne
Case Manager

4/3/2024

The Better Business Bureau
******************************************************************* ** *****

Lenovo
7001 **************
***********, ** 27560

Dear Madame / Sir

We are in receipt of a copy of the review filed on 3/5/2024. We have spoken with the customer and apologized for their experience. A concession was processed for the customer.

Sincerely,
Lyne
Case Manager

Worst possible service ever, bought a laptop and it came with a broken screen, they sent me a new one but it has problems with the wifi, now I cant fix that because they forgot to activate the warranty on the new laptop!!! Ive been going back and forward with the customer service department and getting hung up by their rude staff, creating support cases that never get answered, I need my laptop for school and work and they just dont seem to be willing to help

3/18/2024

The Better Business Bureau
******************************************************************* ** *****

Lenovo
7001 **************
***********, ** 27560

Dear Madame / Sir

We are in receipt of a copy of the review filed on 3/4/2024. We have spoken with the customer and apologized for their experience. The warranty issue was corrected,we have reached out further to help setup repair.

Sincerely,
Lyne
Case Manager