Business ProfileforAlpaca Peruvian Charcoal Chicken

On 1/26/23 at the **** *********** location I placed a meal order for roughly $45. We provided our order to two different employees, twice. We confirmed it was a dine in order multiple times. Roughly 3 minutes later they bring yucca fries in a to go box and bag, another **** minutes later they bring black beans and Maduros (plantain) each in to go containers and in ***********. We proceeded to tell the employee our food is to eat there in the restaurant and he assures the entrees will come out properly. Roughly 5 minutes later we receive our entrees in a container inside of a to go bag. We were very frustrated because it felt as though the employees didnt listen and didnt want us eating in store. After opening all the food we find that the tortillas we ordered were missing and my husband informs the same employee at the register. He then says he didnt ring those up. At this point the service was so bad and our food was getting cold because they didnt deliver everything together, we decided to request a full refund as we couldnt eat the food. The employee took a while to discuss the error with his supervisor and came back to inform us that she would like us to wait for a full meal replacement or coupons for the next time we come back. We decline and inform her that because we are not eating the cold food we would like our money back so that we could continue with our night. She refused and rudely told us she couldnt. When I told her that was the only outcome we would accept she then proceeded to take my card to refund us. She spent ***** minutes and still did not refund our funds for the meal/services we didnt even get. I have not received a refund and I have not heard back from the company, but I am also not confident that I will because it was hard to find any corporate contact information. At this point they have stolen my money and the employee mocked us in front of others in Spanish/English